Air Serbia Reviews 

The airline was checking still luggage at the hour of departure , I realised I would not catch my connection in Belgrade and staff advised me it would be impossible, with only an hour and a bit before flights to catch the next one if first one is already late more than hour. They said to file for refund which I did and got a more reliable company to take me to my destination. Two months later Airserbia declines to refund saying I was a no show. Complete nonsense. After spending more than 90 minutes queuing to check ik my luggage and seeing how I would be spending the night in Belgrade… their organisation was incredibly bad. I would never ever fly with this airline and advise strongly against if you have other choices. They may be cheaper but at the end they are also CHEAP as bad and unreliable

I accidentally bought two 23 kg bags, but they don’t want to refund me one or offer a voucher instead.

The flight was okay at best. Could use better customer support and clearer info for passengers.

I recently flew business class from Chicago to Ljubljana (with a layover in Belgrade) while traveling with an 8-month-old baby and a small dog. The cabin crew on every flight was truly wonderful — patient, kind, and very supportive. They were the highlight of the entire experience.

Unfortunately, everything outside the plane was extremely disappointing. In Belgrade and Ljubljana, the ground staff were disorganized, uninterested, and in some cases, outright rude. Basic questions required long waits because no one seemed to know the actual procedures — and when they did respond, it often felt like we were interrupting them rather than being helped. It was clear that customer service was simply not a priority.

Additionally, my pre-selected business class seat for the long-haul flight was changed without any notification or explanation. I was placed in one of the noisiest, high-traffic seats despite traveling with a baby — something I would never have chosen. No alternatives were offered.

Between the lack of communication, the disorganized check-in, and the dismissive attitudes on the ground, the overall experience was far more stressful than it should have been — especially given the price paid for business class. The cabin crew truly did their best, but the ground service left a very disappointing impression.

When I flew from Belgrade everything was on point. When I flew from Nis, they took us from plane and organised like immigrants, the lady checked my EU passport like I would be criminal, the flight had 1 hr delays and nobody told us anything. Then it was delayed “only” 30 min. I had to rebook my ride home 2 times and lost 20€ because of that!!

Perfect service, polite and friendly staff who looked after us and those around us really well on both trips from Malta and to the UK.
Soft landings and well controlled cabin pressure helped ease an discomfort felt.

I’ve never experienced anything like this with any airline before. Air Serbia refused to allow me to bring my 2-year-old child’s cabin-compatible Cybex Priam stroller with me to the gate — not even to drop it off there. They forced me to check it in at the counter, charged me for it, and left me to manage an exhausted toddler with no way for my child to rest or sleep while waiting at the gate.

Every other airline in the world allows parents to bring a small foldable stroller up to the gate — it’s basic common sense and decency when traveling with a young child. But Air Serbia’s staff insisted on this so-called “rule,” which I strongly doubt even exists, and showed zero empathy or flexibility.

This made my trip an absolute nightmare. My child was overtired, crying, and completely uncomfortable, while I was left struggling through the airport alone. Air Serbia should be ashamed of how poorly they treat families traveling with infants and toddlers.

I will never fly with Air Serbia again, and I strongly advise other parents to avoid this airline at all costs if you value your sanity and your child’s comfort.

Air Serbia damaged my brand-new bag. Upon landing in Skopje and collecting it from the carousel, I discovered that one of the wheels was broken. I tried to locate baggage services to lodge a report, but there were no ground handlers available at 12:30 a.m. Customs staff advised me that no one was on duty and told me to take photos and submit a claim online. I did exactly that and filed a claim immediately.

Three months later, after following up multiple times, Air Serbia informed me that without an airport report, they would not compensate me! They completely ignore the fact that there were no ground handlers available at 12:30 a.m. This seems to be their way of avoiding responsibility—by not enforcing the presence of a ground handling team so they can wipe their hands clean.

Disgusting company. I will never fly with them again and will not stop until I am compensated for this. To make things worse, they also change your flight at the last minute and put you on a charter flight under the same conditions as their own planes—which are literally falling apart.

Stay away and save your money!

What a **** company.
I brought an expensive empty water bottle in my bag. Checked it in in Denmark. Brought it to Albania. EMPTY!

On my way back they opened my bag after is was checked in. And they threw out an EMPTY CONTAINER. Why? What hazard did it pose.

Would give zero stars for the complete lack of service and this was just the last straw.

Would NOT recommend.

Choose another airline if possible. 👇

I filed a claim for a delayed flight in July and still haven't received a response. I've emailed several times for an update, but I get no response. Very disappointing!

Not sure why and how, but I have been using Air Serbia for years now and my experience was always lovely . Flights, customer support, just all.

Flight from Tivat to Belgrade delayed two hours except they didnt tell us and just kept the boarding sign blinking when there was no plane. I asked what was going on and no one knew. Missed connecting flight so they put us up in a horrible hotel away from the city centre. Do not travel with Air Serbia - they are slow and incompetent and rude. They seem to be unaware that they are completely unprofessional operating in substandard conditions - oh yes, it was so funny when the plane landed and all the business class curtains crashed onto the floor- they can’t even get their fixtures right!

Got stuck in Serbia because of them. They delayed the flight by 2 hours promising us our connecting flights would still fly. They did not... The hotel I got to sleep in because of this was very rundown. The staff everywhere in Serbia was unhelpful and they kept bickering even at each other. What a horrible country.

This morning, my husband was on a flight to Chicago from Belgrade. His original ticket was with KLM but since they are in strike today, flights were re booked. Ticket included first checked bag for free and second for a fee. The officer at the desk asked first for 16000 dinars, my husband said that he doesn`t have dinars, the officer said put 100 euros in your passport and I will let your bag go, he said that he has just dollars, the officer accepted it. As of today, 100 euros=11,170 dinars and 100 dollars=9,880 Serbian dinars. WHY and how is this possible???

Terrible customer service with lost luggage. No care shown towards the situation. No customer support.

They deleyed a flight and we lost a connected flight with the same company. They knew that we were late and they didnt wait 15 minutes with the other flight or they didnt find any other proper solution. We (at least 50 people) wait hours in the airport until they bring us to an hotel with the bus. They give us more connection to arrive at our destination early in the morning (but we will arrive very late at the destination for the new connection).Bad service extremely slow under emergency situations caused by them and no understanding to us. Don't choose them. Not because of the problem that was caused but because of their response to the issue. They were annoyed and cranky to solve their mistake except that I never saw a smile, a "hello" or a "sorry for what happened ".

The problem is not that because of them we lost our flight to Oslo and tons of people from any kind of destination lost their flights are stuck in Belgrade overnight. The problem is that everyone treated us like animals. Bitchy and angry faces to all of us that are stressed and scared and tired and lost also our next flights and money. Waiting here for a buss to take us to a hotel for many hours. They gave us a new flight extremely early in the morning with more connections. Bad service extremely slow under emergency situations caused by them and no understanding to us. Don't choose them especially if you plan a trip including different companies. Not because of the problem that was caused but because of their response to the issue.

Everything went wrong and there is no costumer service do not ever fly with this company