Ordered a replica that was received really quick. Along with the replica I ordered another item. Unfortunately the order was split in two shipments. Second item was received within a week but then I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
very slow customer service very slow delivery but product fine for the rest no damage or anything just very slow responses
I bought a Laser/Flashlight and two Glock Bottom-clips. the flashlight was half broken when I unboxed it and it was really really weak. the two Bottomclips don’t fit correctly. Now I have problems sen... See more
I saw some negative comments about this shop and was a bit worried, but my experience was absolutely perfect. I ordered a TM 4.3 HI-CAPA pistol, 2x original magazines, and BBs. Everything arrived in B... See more
Company replied
Company details
About Airsoftmania
Written by the company
Airsoftmania was born from a passion for airsoft dating back to thirty years ago, at the end of the 80s. It was in fact 1989 when a young director of Airsoftmania started playing airsoft with a few crazy friends.
Since then millions of pellets have been fired, many games have been played throughout Europe and a long way and many experiences have been made in the airsoft industry.
Over the years we have created brands, invented new products, opened stores, we have been distributors of important brands such as G&G, Maxpedition, ASG and Viper Tactical. We have opened a large arena and organized hundreds of tournaments and among these also Exposoftair an airsoft fair with international participants and sponsors.
Airsoftmania, born in 2020 in full pandemic crisis, represents the synthesis of all this experience and all these years of play.
Follow us, you will find new products and promotions every week!
Contact info
Viale delle Magnolie 8, 90144, Palermo, Italy
- +39 3296920799
- info@airsoftmania.eu
- airsoftmania.eu
3.5
Average
644 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Daniel Defence mk18
Box came damaged but everything inside was in perfect condition with 2 springs included for the 1 joule limit in my country. Order took slightly longer than the expected 3/4 days delivery said on their website (1 week and a bit). Customer support and updating was good. Other than that, no real complaints. Will definitely order again.
September 8, 2025
Unprompted review
Good quality fast shipping,very…
Good quality fast shipping,very satisfied..
August 28, 2025
Unprompted review
Great delivery everything came in…
Great delivery everything came in perfectly without damage , keep up the good company
September 1, 2025
Unprompted review
Best place where to buy airsoft…
Best place where to buy airsoft replica, i really appreciate the staff. They are people who love their job!
August 30, 2025
Unprompted review
Order airsoftmania
very satisfied with the services from airsoftmania. The package i order was very sturdy there was no damage on it ,delivered very quickly. Will definitely order again, Top team 👍
August 8, 2025
Unprompted review
Reply from Airsoftmania
Top Team for Top Customers ;)
thank you very much for your feedback, we appreciate it
Good experience
Good and easy website. Payment was easy with Klarna and shipping/delivery was fast. Product as described. Only one small remark: They shipped the product in the original box only wrapped with thin plastic. And as we all know, shipping companies do not handle packages with the most care so the original box was slightly damaged on arrival. Product itself was not damaged but it would be better to ship it in an additional box.
July 22, 2025
Unprompted review
Reply from Airsoftmania
Thanks for your great review! We're glad you had a positive experience with our website, payment, and fast shipping.
We also appreciate your feedback about the packaging. We'll definitely take this into consideration to improve our shipping methods.
For any future assistance, you can open a ticket by emailing us at help @ airsoftmania.eu.
Reply from Airsoftmania
Thanks for the great feedback! We're glad to hear that everything went smoothly and that you were happy with the quick delivery.
Ignoring all messages and emails
Ordered a fairly expensive rifle for delivery to the UK. A month later it was still sitting in customs despite all paperwork being done so I told UPS to return it. Messaged Airsoftmania and just getting total radio silence. Ignoring emails. Ignoring WhatsApp. Not heard a thing from them for weeks. Non existent customer service. Avoid
July 8, 2025
Unprompted review
Great service
I accidentally ordered a replica with the wrong spring and they quickly fixed this for me after I email them, everything arrived in perfect condition although a little later then expected.
July 1, 2025
Unprompted review
I bought an E&C M16A2 and they sent me…
I bought an E&C M16A2 and they sent me an Ares M16A3. I requested a refund and am still waiting for approval. If I can't return it, I'll never shop at this store again.
June 30, 2025
Unprompted review
Everything exactly as promised
Everything exactly as advertised, arrived in the 5-6 day shipping period promised and even accepted Klarna.
June 15, 2025
Unprompted review
Reply from Airsoftmania
Thank you for the great feedback! 😊 We're glad everything arrived on time and as expected and happy to hear Klarna made the checkout process even easier for you. Hope to see you again soon! 🚀
I bought som things and I am happy…
I bought som things and I am happy about the stuff I got.
Was on time and got great deals.
Ty verry mutch
June 13, 2025
Unprompted review
Reply from Airsoftmania
Thank you very much for ordering from us and for your kind review :)
I'll give you more stars cause normally…
I'll give you more stars cause normally you deserve more! Thank you airsoft mania for your best work and for having the best products that are affordable and reliable,
I just wish you will add more GBBr rifles like the GHK,VFC,TOKYOU MARUI because last time I realy wanna buy but there has no stock but maybe sooner if you have more stock I will buy thank you!
June 20, 2025
Unprompted review
Reply from Airsoftmania
Thank you so much for your kind words and support! 🌟 We’re really happy to hear that you’re satisfied with our products and service. And thank you for your great suggestion — we’ll definitely work on expanding our range of GBBR rifles.
We hope to have more in stock soon so you can find exactly what you’re looking for! 😊🙏
Exceptional
Made an order and within 24 hours shipped out. Given tracking details and was delivered internationally within a full week which was amazing. Definitely recommend
June 19, 2025
Unprompted review
Reply from Airsoftmania
Thank you so much for your wonderful feedback! Your recommendation means a lot to us, and we hope to serve you again soon. 😊🚀
Drum mag
Really nice quality product.
Great customer support. Quick responses. Will be buying from in the future
June 17, 2025
Unprompted review
Reply from Airsoftmania
Thank you so much for your kind review! 🌟 We’re really glad to hear you’re happy with the product and our support. It means a lot to us, and we can’t wait to have you back for your next order! 😊👍
Support
Fast delivery, tracking of delivery, they reach to you and ask if you're satisfied with service, nicely guided and easy to understand process, ... I'm very satisfied.
June 17, 2025
Unprompted review
Reply from Airsoftmania
Thank you so much for your kind words! 🌟 We’re really happy to hear that you’re satisfied with our service and that everything went smoothly for you. Your feedback means a lot to us — we hope to see you again soon! 🚀😊
Great webshop
Great webshop, if you have the right documents that allow you to buy whats on there, a whole new world opens and you see a great scale of nice airsoft equipment.
June 17, 2025
Unprompted review
Reply from Airsoftmania
Thank you for your great review! 🌟 We’re really glad you’re enjoying our selection — it means a lot to us. A whole world of awesome airsoft gear is waiting for you! 😊⚡ We look forward to serving you again soon!
Scammers
I have been waiting for my refund since April. 47 lousy euros and I am so happy that i only had to return one item, because the order was a few hundred. Imagine if I didn't want the gun anymore and instead of a refund I have to wait over 2 months and get store credit refund.
Know that if you buy from these people and you are unhappy with your order, you will never see your money back. They will give you store credit so you can make them some more profit.
This is of course illegal. I am entitled to my money back not store credit for your already 0 trust store.
Make the right choice and choose a company that is reputable and actually gives a shit about their customers.
June 12, 2025
Unprompted review
Reply from Airsoftmania
Dear Andrei
We would like to thank you for your orders. We are very sorry to read a negative review, especially from a valued customer such as yourself.
From what we can see, your refund in store credit was initially approved quickly. Unfortunately, your subsequent request to change the refund from store credit to a cash refund was overlooked. We apologise for what happened; it was truly an oversight on our part.
We have just refunded the money as requested, and we apologise again for our mistake. We hope that this incident will not permanently compromise your trust in us.
thank you again for shopping with us!
A-Team
DO NOT ORDER FROM HERE
It is the worse place to order form. I ordered a month ago from the website, after a few days the order got put in a warehouse and sent back to them for some reason? I contacted them and they said they would sort it out; its June and my issue after contacting them multiple times was not resolved. DO NOT ORDER FROM HERE, customer service is a joke and they do not help you with anything, all they do is fill you with fake promises then don't do anything about, please do not buy from here for your own sake.
June 4, 2025
Unprompted review
Reply from Airsoftmania
Hi, we’re really sorry to read about your experience — this is absolutely not how we want our customers to feel. We completely understand your frustration, and we truly regret the inconvenience this has caused. Could you please share your order number so we can urgently review what happened and work on a solution for you? write to help @airsoftmania.eu. We appreciate your patience, and we’re committed to making this right. 🙏
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