When I joined Airtime rewards, many years ago, I purchased gift cards. If I purchased so many per month then I would accumulate a bonus. Now gift cards do not count towards that bonus, which is very... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use Hotels twice a month however this week am unable to use Hotels.com (or other hotel sites) offer? The blue get offer bar is obstructed, is there a glitch, have I done something wrong, or is the... See more
Company replied
This a great way to save money on your mobile bill by being rewarded for everyday purchases. One thing to bare in mind is how quickly you rack up reward points is dependant on how often you make purch... See more
Company replied
A good idea but Scotland seems to be lacking in local retailers that give rewards. Also I notice that retailers disappear regularly especially ones I use often. Gift vouchers also aren’t consistent f... See more
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Company details
Written by the company
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Contact info
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, United Kingdom
- support@airtime.co.uk
- airtimerewards.co.uk
3.5
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Since December the app isn’t working properly
Unfortunately since December the app isn’t acknowledging my purchases, therefore, I am losing out on rewards. I obviously spent more in December for Christmas.
Up until then I have been able to pay £10 off my phone bill every month. Very disappointed and very frustrating!
March 23, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Gaynor, thank you for your review. We're very sorry to hear of the issues you've encountered. We've reached out through Trust Pilot to get some account details. Once we have these, we'll reach out to assist and ensure you're receiving all eligible rewards.
A little something off your mobile bill…
A little something off your mobile bill for free is always welcome.
March 19, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Sarah, thank you so much for your positive review! Delighted to hear you're enjoying using the app. Please let us know if there is anything at all we can help with 😁
Keep an eye on it
Whilst the idea and rewards are good , you have to keep an eye on it as some of my purchases don't seem to register
March 17, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Laurence, thank you for your feedback, sorry to hear some transactions haven't tracked. This could be a card registration or retailer tracking concern. Either way, we'd really like to look into this so we can ensure you receive all eligible rewards and we can rectify any registration or tracking issues.
It works well and requires virtually no…
It works well and requires virtually no effort, however they have this annoying habit of removing my most used retailers but only from my app, the wife can still access them through hers which seems extremely unfair. I hardly use it now due to limited retailers to choose from, the rewards are not worth enough to justify spending for the sake of rewards.
March 16, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey, thank you for your feedback on your experience, sorry to hear it's not been great recently. Retailer offers can change or be withdrawn at any time, as these decisions are made entirely at the retailer’s discretion. We certain the value the feedback though and have passed this onto the relevant team.
Great app howrver I am not always able…
Great app howrver I am not always able to complete the card sometimes as the places that are on option I can't shop in due yo finances and on option which is a real pain. It does take a ehile for the stamps to apear do you are waiting a while before you see any evidence and also each month thry keep far too many stsmps per month and I think with how difficult it is with finances getting tight this part of Airtime is a joke.
March 14, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Madeleine, thank you for your 5* review! Very happy to hear you're finding the app great to use. We really appreciate the feedback regarding the stamp cards, retailer eligibility and pending period. It will help us continue to improve on all aspects of the service 😊
This is a simple app which can save you…
This is a simple app which can save you money on your mobile phone bills. I have been using it for quite sometime now and have earned rewards in excess of £100 which have been redeemed against my phone bills. Very happy!!
March 12, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Shelley, we really appreciate your positive review! Delighted to hear how much you enjoy the app and we've helped you save so much on you're mobile bill - it's what we're here for 🙌 If there is anything at all we can help with, please get in touch.
A good way of saving on your mobile…
A good way of saving on your mobile phone bill without really trying. Some of the rewards take a long time to come through but they all get there in the end.
March 11, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey John, thank you for your 5* review. Really happy to hear you're enjoying the app. We're always working on getting our members their rewards as quickly as possible so we'll certainly take this feedback on board. Let us know if we can help with anything at all 😊
Just don't get the fuss
You can only redeem against maximum £10 and it takes forever sometimes to get your cash back, some only available in 90 days...that's a long time to wait. By then 3 months worth of mobile bills have gone by and I'm still on a pending sum of £11. I don't get the rave. But will leave it at 2 stars because at least it's something rather than nothing. I'd give it a 3 if they didn't try and upsell you all the time and tell you your account has expired and needs reconnecting again.
March 9, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Tasmia, thank you for taking the time to share your feedback with us. We appreciate you highlighting your experience, and we’re sorry to hear that some aspects of the app haven’t met your expectations.
We understand how important it is for the process to feel clear and convenient, and feedback like yours helps us better understand where improvements may be needed.
Please be assured that we regularly review comments from our members and use them to help shape future updates and enhancements to the service.
Hotel offers not working
I use Hotels twice a month however this week am unable to use Hotels.com (or other hotel sites) offer?
The blue get offer bar is obstructed, is there a glitch, have I done something wrong, or is there an O2 maximum per month I've gone above? Otherwise love the app, reducing my O2 bill.
March 8, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Brenda, thank you for your feedback. Very sorry to hear the issue you have encountered.
We're not aware of any issues with the Hotel.com offer or link. We'd really like to look into this further for you if you'd be happy to contact the team, we can get some more details and ensure there are no issues.
Easy to use
Easy to use, picks up my transactions most of the time, slight hitch now and again. Helps to pay my mobile bill when it gets to £10.
March 8, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Veronica, thank you for your review. Very glad to hear you enjoy the app. If you encounter any issues, please get in touch with the team 😊
Was great, but not any more
Used to be great, no problems with transactions tracking and you could redeem your balance quickly and easily, but over the last few months, the service has deteriorated in 2 key ways. 1: An increasing number of purchases don't track and 2: the ridiculous changes made in relation to getting your funds paid back with sky high charges for bank transfers and a limit on the number of transfers allowed to get MY credit paid to me. I changed mobile networks and my new network is not supported so I have no option other than to transfer to my bank account, but Airtime now restrict you to being able to only transfer £10 at a time and take an insane 13% for the privilege to get your money. Airtime could not care less about the obscene charges they now levy, or the block they put in place to restrict your transfer to bank account to 2 X £10 transfers a month (with a shocking £1.30 fee each time for the privilege). The hassle is getting too much now and it's sad looking back at how much better things used to be, as it's more frustrating than great now.
March 7, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Matt, thanks for taking the time to share your feedback. We’re really sorry to hear that your recent experience hasn’t matched the positive experience you had with Airtime in the past. We completely understand how frustrating it can be when purchases don’t track as expected and when changes to withdrawal options affect how you access your rewards.
In relation to withdrawals, Airtime was originally created for members to reduce their mobile phone bill. The withdrawal to card option was introduced so members whose mobile networks aren’t supported can still continue using the service and access their rewards, rather than being unable to redeem them at all. While this option does include a processing fee and transfer limits, it was designed to provide an alternative way for members to receive their rewards when airtime redemption isn’t available.
Regarding purchases not tracking, this certainly isn’t the experience we want for our members. In many cases tracking can be affected by failed card registrations, ineligible purchase or payment methods or changes to tracking details with the retailer. However, you can complete the missing transaction for via the app, we can ensure you receive any eligible rewards and rectify any potential tracking issues.
We really appreciate you sharing your thoughts, as feedback like this helps us review and improve the service for our members.
Does what it says on the tin
Does what it says on the tin. Well done app developers, on developing an app!
Glad some tiny rebates arrive after positively ages - and glad the minimum redemption period is only a Tenner! Takes quite a while to accumulate credit against one’s mobile telephone bill - but “slow and steady wins the race”!
March 7, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Andrew, thank you for your review! Glad to hear you're enjoying the app. Please get in touch if we can help with anything at all.
Concept is good but the app is very complex
Concept is good but the app is extremely complex to use and frankly finding any useful store is a nightmare. Also too many terms and conditions variations across each outlet including multiple different payment restrictions, use or do not use a dedicated link and transactions not tracking. Also terms and conditions keep changing without notice. Lastly only a very restricted range of mobile accounts offer the redemption and none of the more generally better value operations.
Personally I prefer Topcashback which has a much better range of offers, is much simpler to use and has a wider range of redemption possibilities
February 23, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Simon, thank you for taking the time to share your feedback. We're really glad to hear that you like the concept behind Airtime, but we're sorry to hear that the app has felt complicated and frustrating to use.
Our offers and rates come directly from the retailers themselves, which means the terms and conditions can vary between stores. Some retailers require purchases through a dedicated link, while others allow you to simply pay in-store or online with a linked card. We understand this can sometimes feel a bit complex, and we’re always looking at ways to make these requirements clearer and easier to follow within the app.
In terms of tracking, purchases should normally track automatically when the correct steps are followed, but if something doesn’t track as expected, you can complete the missing transaction form within the app which will ensure any eligible rewards are issued and we can rectify any tracking concerns.
Redemptions are currently available with a selection of supported mobile networks that we have direct billing integrations with. We appreciate that this may not include every provider, but expanding our supported networks is something we continue to work on.
We really value feedback like this as it helps us improve both the app experience and how we present our offers. Thanks again for sharing your thoughts.
So easy to use
March 4, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Shirley, thank you so much for your 5* review! Delighted to hear how easy you have found the app to use. Please get in touch if there is anything at all we can help with 😊
I liked that I was able to save money off my mobile phone bill until I changed to a different network....
I liked the fact that I could save money off my mobile phone bill. However, when I was with O2, I was able to redeem £20 off my mobile phone bill, but when I switched to Tesco mobile network (which piggybacks on the O2 network, and Tesco mobile don't increase their tariffs for the duration of the contract AND you get clubcard points every time you pay your mobile phone bill)there was no redemption facility for Tesco mobile. The only way that I could get money off my Tesco mobile phone bill is to redeem the rewards as a credit to my bank account:( this redemption amount was capped to £10 with a handling fee which then reduces the amount to £8 something :( .This is a measly pointless amount to cap the redemption to £10 when I was able to redeem £20 in the past. I've now gone onto top cashback app now for any future purchases. Whilst I understand and appreciate that Airtime rewards have to be consistent and fair, I think and feel that it's unfair to cap the credit to my bank account to pay towards my Tesco mobile phone bill at £10 when other networks receive £20. This is not consistent or fair, and needs to be addressed....
March 4, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey, thanks for taking the time to share your detailed feedback, we really appreciate you explaining your experience.
It’s great to hear that you were able to save money on your mobile bill while you were with O2. We understand how frustrating it can feel when switching networks and finding that the redemption options work a little differently.
Currently, direct bill redemptions are only available with certain supported networks, such as O2 and others we have direct billing integrations with. Although Tesco Mobile runs on the O2 network, it operates as a separate provider and unfortunately, isn’t currently set up to receive direct bill credits from us. Because of this, the available option is to withdraw your rewards to your bank account instead.
Regarding the £10 withdrawal cap and processing fee, we appreciate your feedback on this and completely understand your point about the difference compared with direct network redemptions. Feedback like yours is really valuable and is shared with our team when we review our redemption options and limits.
Absolute waste of time
Absolute waste of time ! Im with Lebara and my only option is to use credit from Airtime towards my mobile phone bill but this goes on as a credit for pay as you go and will not come off your bill ! So wasted
March 1, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Mark, we’re very sorry to hear that you’ve had a frustrating experience.
We understand how important it is for rewards to apply in the way you expect, and we appreciate you taking the time to share your feedback. Different networks can apply rewards in different ways, which can sometimes cause confusion.
If you’d like, please reach out to our support team directly and we’ll be happy to look into this for you and clarify how it works with your account.
Pays my phone bill every month
Pays my phone bill every month.
Brilliant 👌
February 28, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey! Thank you so much for the amazing review! We love hearing that your rewards are covering your phone bill every month, that’s exactly what we’re here for 🙌 We really appreciate your support and thanks for being part of Airtime
Does not work on Vodaphone
I have tried to use my Airtime accumulated money to pay my telephone bills but it is not working on Vodaphone. Worked really well on O2 but I am very disappointed now
February 11, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Rita, thank you for your review, very sorry to hear of the issues encountered when redeeming your rewards. We've reached out through Trust Pilot for some account details, once we have these, we can look into your concerns more and help with a resolution.
O2 time to go
None of your explanations excuse the poor level os service and not telling me you too a fee just highlights this .my bank account shows the purchase . Anyway I wanted my fee back and the residua balance back and then I will close the account.
February 25, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Suzi, thank you for your review. Sorry to hear of the issues you've encountered.
The team have reached out to get some more details regarding the missing transactions. We just need the extra info to ensure you receive your eligible rewards and we can investigate any tracking concerns.
Just to clarify, the BT network isn't supported as different networks require different integrations. Airtime is designed to reduce your mobile bill and we introduced the withdraw to card function so members could still use the service.
However, we really appreciate your feedback and have passed this to the relevant team so we can continue to improve the app for all of our members.
No change of habits, just money off
Love it! No change of habits, just money off my phone bill. What’s not to like?! I seem to build up credit reasonably quickly, so I’m very happy and would recommend
February 20, 2026
Unprompted review
Reply from Airtime | Power Your Mobile Life
Hey Sarah, thank you so much for your 5* review. We're thrilled to hear how much you're enjoying the app and we're helping you save on your mobile bill. Please get in touch if there is anything at all we can help with 😊
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