Airtours Sverige Reviews 

Overall we were pleased with our 2 weeks visit in mid June. In summary, the hotel has potential to be great but is not quite there. Service great, food ok, rooms dirty.

What brings down the rating is mainly the cleaning of the room, it was dirty. Especially the floors were so dirty, hair and nuts on the floor in the living room area when checking in, under the bed it was old candy wrapping and old slippers (and layers of dust). So slippers on in the room the whole stay.. They did not really clean the room daily, just changed the towels. In our 2 week stay they changed the sheets once.

All personell were super nice and helpful. Food was ok, the salad bar was good but the hot food was not great. There were always long lines at dinner time which was not very nice..

A nice 20min seaside walk to Turgutreis marina.

Loud music at the pool from 10-17, if you lay at the beach it was not heard as much. Nice beach, could be little better if they raked it every night, especially the windy days some sea grass blew in. The sunbeds at the pool was all occupied around 9 because people got up early and put their towels there. At the beach it got full around 10 since most people preferred the pool.

Mini-disco at nighttime with very loud music, ended around ~23:00. At first we had a room with balcony right above the stage then our baby could not sleep due to the loud music but then we changed room to a room more further away which was much better, we could still hear the music but it was not as disturbing for us.

Sea View was very nice but there was a big pram right outside which ruined it a bit, not sure if temporary or not.

We had a car and it was no hotel parking you had to park on the streets around the hotel but that was no issue for us.

We will not go back to this hotel when traveling back to Bodrum.

I’m honestly happy to say that it was the best experience. The flight was scheduled to leave at 6:45 am but we left at around 7:15 am which is alright. We flew with SAS and they kind of cured my intense flight phobia. The crew is so kind and the pilots were amazing the landing was so soft we didn’t even realize we landed! I recommend airtours, cheap prices. If your flight gets canceled don’t blame it on this site, stuff happens and multiple flights get cancelled everyday no matter where you book from! But I totally recommend this site! I will choose this company again! Any day!!! Thank you airtours!

So I haven't even finished traveling with this company but have already had such an awful experience – truly it defies belief. Where should I start? First, they canceled my original flights to Greece and informed me via email, however, they would not be refunding my tickets until 2 weeks later (more on that later), but of course, I was welcome to rebook flights via their site even though they still had my money. When I tried to call to get the cost that I had already paid for my original flights transferred to a new booking – no answer. Again, again, and again I tried calling but they seem incapable of basic customer service. So instead, I had to find their offices via Google maps and turn up on their lunch break. Finally, I got someone to ring back – only after storming their place of work. When they did ring me back, the only other flights were ones via London, When I asked if this would mean I would additional covid regulations they replied 'I dunno, find out for yourself". After looking up the regulations myself, I then went to book through the site believing the canceled flights' costs would be a discount – low and behold – they had forgotten...more unanswered and emails later, they finally fix it. And now, another problem. My return flights have been canceled, but have I heard a peep from them? No. Instead, I had to learn through my boyfriend who had booked the flights direct with the airline. Honestly, I have never witnessed such shocking customer service, it amazes me that there is any business here left to review. I'm looking forward to trying to resolve this next issue with the world's worst customer service, wish me luck.
p.s. they canceled my boyfriend's flights three weeks ago and have yet to return his money.

Booking on the internet went smooth, but handling the real world was more troublesome. Our booking was based on a transport with SAS with a good timetable, but a few month before it was changed to BRA with a less attractive flightschedule, but we decided to keep the booking. The first negative thing was that AirTours didn't change the the bookingnumber, so our advantages with the parking in Landvetter was lost.
Next negative thing was the plane. Avro RJ85 is made for regional intercity transport, not for trips like this. Our extra payment for better space was wasted, as there were no extra space. This old plane is not build for modern times cabin luggage og the plane seem tired and wornout. Only advantage of this slow, old plane was visibility, as it don't flying so high as a contemporary plane. The trip was delayed half an hour both ways.
AirTours on the destination was invisible. The were no messages on the hotels infoboard, we recieved an sms a few days before we should leave, who confirmed a failed contact, but we met her at the airport on departure. We don't need the personal contact, but a confirmation at the time of departure, the day before the departure, on SMS or info board, would be reassuring.
All in all, our experience of AirTours did not measure up to the price and will hardly be repeated.