Extremely disappointed with my experience using Airwallet. On multiple occasions, the money was withdrawn from my card, but the payment was not processed and I couldn’t use the service. It is very fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Worst CUSTOMER SERVICE ever when or couldn’t give me the name of the people that maintain the washers in the dryer. Take your money and move it overseas and don’t pay taxes here. What kind of a compa... See more
Company replied
Tobias!!! He's the top g , second time in a row he's attending to my issues and he's done it excellently short of words how someone can be this good he really should be doing more someone of his calib... See more
Company replied
With our multiple stores across the island, we had purchased payment terminals at each one costing thousands each and if something went wrong all machines could not be operated. Thankfully, with Airwa... See more
Company replied
Company details
Written by the company
Airwallet is a completely administration free payment system for shared laundries, currently operating in 18 countries around the world. Airwallet allows users to pay with their mobile phones, laundry owners to focus on what's important to them, and laundry distributors to generate recurring revenue from Airwallet. Airwallet is for everyone - users can pay with whatever payment card they have, no matter what country they live in. Laundry distributors can generate a profit from the payment systems, build a stronger relationship with their customers - and of course, get superior support from Airwallet.
Contact info
Sivlandvænget 3.1, 5260, Odense S, Denmark
- +4578709999
- contact@airwallet.net
- airwallet.net
2.9
Average
118 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely disappointed with my…
Extremely disappointed with my experience using Airwallet. On multiple occasions, the money was withdrawn from my card, but the payment was not processed and I couldn’t use the service.
It is very frustrating and unacceptable to see money being taken while the transaction simply “doesn’t go through.” A payment app should be reliable and secure, not a source of stress and uncertainty.
February 12, 2026
Unprompted review
Reply from Airwallet
Hi Adriana
We are very sorry to hear about this experience. It is definitely not the standard we aim for, and we completely understand your frustration.
Please contact us directly at contact@airwallet.net with your account details so we can resolve this for you immediately.
Best regards
Kim & the Airwallet-team
Worst CUSTOMER SERVICE ever when or…
Worst CUSTOMER SERVICE ever when or couldn’t give me the name of the people that maintain the washers in the dryer. Take your money and move it overseas and don’t pay taxes here. What kind of a company is allowed in America nowadays? They goobial, worldwide! They don’t even want our money. But they change it into their money, depleting our reserves and destroying our economy…
Don’t use them go out and patronize wash house or laundromat. Don’t go to the people that don’t have coin operated places this place you had to have a cell phone and they charge you $10 even if you don’t do everything… Evil people wicked.…
January 11, 2026
Unprompted review
Reply from Airwallet
Hello James,
Thank you for your feedback. I’m sorry if our support wasn’t able to provide details about which company maintains the machines in your laundry. Usually, this is something we can provide; however, sometimes we are not allowed to give direct contact information for the maintenance team, depending on who they are. Generally, if there is a problem with the performance of the machines, you can reach out to the landlord of the location.
I’m not sure I understand what you mean about the $10.00. I know that if you don’t change the refill amount in the Airwallet app, the default refill amount is set to $10.00 for your first transaction. If you didn’t notice this, please contact our support team, and we’ll be happy to issue a refund for any remaining balance.
We hope we can find a suitable solution together. Have a nice day!
Best regards,
Tobias & the Airwallet team
As a partner with Airwallet =)
As a partner with Airwallet - we truly appreciate the support from Support and the Developers to help work through anything that comes up when doing Laundry Room Implementations. Our Technicians including myself and our Service Manager really appreciate being able to get the help that we need real time.
Bernie Myatt
Appliance Maritimes
November 7, 2025
Unprompted review
Reply from Airwallet
Hello,
Thank you very much for the kind words and for being a valued partner. We’re really glad to hear that our Support and Development teams are able to assist you effectively during laundry room implementations. It means a lot to us to know that you and your technicians feel supported in real time. We truly appreciate the collaboration and look forward to continuing to work together.
Never hesitate to reach out if there is anything we can help with. Have a nice day! 🙌
Best regards,
Tobias & the Airwallet team
Hate these waching machines
Smelly machines which it is often something wrong with!!!
October 8, 2025
Unprompted review
Reply from Airwallet
Hello,
Thank you for your feedback.
Airwallet provides and supports the payment system (app and card terminal) used for the washing and drying machines, but we do not own or maintain the machines themselves.
If the issue relates to machine performance/condition, washing programs, detergent, or specific machine features, we kindly ask you to contact the landlord, laundry owner, janitor, reception, or building administration, who are responsible for the equipment and its setup. 😊
You are always welcome to contact our support if you have further questions. Have a nice day!
Best regards,
Tobias & the Airwallet team
The customer support (Kasper) is very…
The customer support (Kasper) is very fast and provided me the necessary information within minutes. Even if it is Sunday, he supported me quite well.
August 24, 2025
Unprompted review
Reply from Airwallet
Hello,
Thank you so much for your kind words! We’re really happy to hear that Kasper was able to assist you quickly and effectively, even on a Sunday. Your feedback truly means a lot to us.
Please let us know if you need any further assistance sometime. Have a nice day! 🙌
- Tobias & the Airwallet team
The support is amazing
The support is amazing. They respond promptly and solved my issue in minutes. Amazing customer support and availability. No bot nonsense.
July 17, 2025
Unprompted review
Reply from Airwallet
Hi Zoltan 👋
Thank you for your kind words! We're really happy to hear that our support team could help you out quickly - providing fast and reliable support is what we aim for.
Thanks again for taking the time to share your experience! 😊
Kind regards,
Ivana & the Airwallet team
2 new machines
We onboarded 2 new machines equipped with Airwallet and I had some questions to activate them. It took 2 minutes via the Chat with Jacob to help me and solve my problem. So easy! many thanks!
July 17, 2025
Unprompted review
Reply from Airwallet
Hi Antoine!
Thank you for your feedback. We're pleased to hear that the activation process for your new machines was quick and straightforward, and that our Chat support was able to assist you efficiently. Providing timely and effective support is a top priority for us.
Please don't hesitate to reach out if you need any further assistance! 😊
Best regards,
Ivana & the Airwallet team
Quick and accurate service
Very quick and accurate in resolving my issue.
June 27, 2025
Unprompted review
Reply from Airwallet
Hi Nam Tien
Thanks a lot for the kind words. Im glad you liked the support we provided today.
Let us know if there is any further challenges in the future.
Best regards
Kim & the Airwallet-team
Perfect customer service on the spot in…
Perfect customer service on the spot in the middle of the night
April 7, 2025
Reply from Airwallet
Hi Ole,
Thank you for your feedback! We're glad we could assist you promptly, even in the middle of the night. 😊 Let us know if you need any help in the future!
Kind regards
- Ivana & the Airwallet team
Problem solved
Problem solved. I had a problem with a washing machine and they solve it very quickly and they refund me the money. I am very happy that they were able to solve the problem so quickly. Thanks for all.
February 24, 2025
Unprompted review
Reply from Airwallet
Hi Paula 👋
Thank you for your kind words! We always strive to provide the best possible service, and it's wonderful to know that we were able to meet your expectations. If you need further assistance in the future, don't hesitate to reach out. Have a great day!
Kind regards
- Ivana & the Airwallet team
Disappointed
I called the customer service regarding a problem and they said they'd call back within 5 minutes. They never called back!
The app's not working and I'm running out of clean clothes as the machine had been under maintenance for a long time.
December 18, 2024
Unprompted review
Reply from Airwallet
Hi Seyed,
Thank you for your feedback. I'm very sorry to hear that we didn’t manage to reach out to you as promised. At the time, we experienced some technical issues in our system, which made it difficult to handle cases like yours properly. It was a particularly busy period, and unfortunately, a few cases may have gone unnoticed without action. We sincerely apologize for this inconvenience.
It looks like your account is now operating again, but please don’t hesitate to reach out if there’s anything we can assist you with—we promise to do our best to help.
Please also be aware that maintenance of the machines is handled by the laundry owners, as we only provide the payment solution. In this case, you would need to contact your landlord, janitor, or building administration to ensure the machine is repaired and operational again.
Once again, we truly apologize for not getting back to you sooner. Wishing you a great day!
Kind regards,
Tobias & the Airwallet team
Really positive experience
Really positive experience. Tobias assisted me in all the questions I had and got back to me immediately! Loving my experience with this app and service!
December 12, 2024
Unprompted review
Reply from Airwallet
Hi Rob,
Many thanks for your kind words about our support and app experience! These types of reviews truly motivate us and help us improve our ability to serve our users and customers while providing a smooth and user-friendly system.
Wishing you a great day!
- Tobias & the Airwallet Team
Quick response from Hana
Quick response from Hana. But don't know if she is real or AI programme.
August 17, 2024
Unprompted review
Reply from Airwallet
Hello,
Thank you for your review! I’m glad I could assist you. Just to confirm, I am a real person and would be happy to help you again in the future! 😊
Best regards,
Hana and the Airwallet team
Hana tried various solutions to assist…
Hana tried various solutions to assist me
Hana understood my problem, gave time estimates and were really service minded in understanding my problem and gave various solutions to solve it. And luckily Hana solved my issue at last. Thank you!
July 15, 2024
Unprompted review
Reply from Airwallet
Hello Henriette,
Thank you for your kind words! Please feel free to reach out to us whenever you need assistance. We will be happy to help!
Have a nice day,
Hana and the Airwallet Team
Reply from Airwallet
Hi Antaine! 👋
Thanks for the nice words about one of our supporters, who assisted you while you had trouble in the laundry room. We aim to smoothy solve unexpected issues in the laundry room quickly and efficiently for the users using our service.
Never hesitate to reach out to our support at contact@airwallet.net or +45 78709999 for more help and assistance! 🙌
Best regards
- Tobias and the Airwallet team
would like to thank the support team…
would like to thank the support team for all their help and expertise. For the last three days, they tried hard to fix the error and they did. Special thanks to Hana for everything🤗
May 25, 2024
Unprompted review
Reply from Airwallet
Thank you so much for your kind words! It was a pleasure assisting you, and I'm glad we were able to resolve the error. Your review means a lot to me and the entire support team. If you need any further help, please don't hesitate to reach out. 🤗
Best regards,
Hana and the Airwallet team
Tobias!!
Tobias!!! He's the top g , second time in a row he's attending to my issues and he's done it excellently short of words how someone can be this good he really should be doing more someone of his caliber is needed in every customer support office customers will be happy to call and hope it's Tobias who answers. Tobias is just the best
March 7, 2024
Unprompted review
Reply from Airwallet
Hi Kingsley! 👋
Thank you for your positive words about your experience with our customer support.
It is precisely reviews like this that help motivate my colleagues and me to provide the best customer service for our customers. We must be present and ready to solve whatever challenges our customers may experience. And with a smile at the same time.
I am really happy to have been able to help you and I appreciate your very nice words about the work that I did to solve your demand.
Remember you are always welcome to contact us again if you need any further help related to Airwallet.
I wish you a great day! 🙌
Best regards
- Tobias and the Airwallet-team
Great customer service & laundry service
The connection got lost between payment and drying machine in Oranmore Laundry, and upon calling customer service I got through to a Danish fella(who's name I forgot to ask sorry :) ) who helped instantly and effortlessly. Definitely recommend both laundry service and customer service. :)
February 19, 2024
Unprompted review
Reply from Airwallet
Hi Corina! 👋
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed both our laundry service and customer support.
Providing seamless experiences is always our top priority, and we're delighted to know that our team was able to assist you promptly and effortlessly, even in unexpected situations like the one you encountered.
We greatly appreciate your recommendation and your kind words. Rest assured, we'll continue to strive for excellence in both our services and customer support to ensure your satisfaction in every visit.
Thank you once again for using the Airwallet payment system in your laundry. We look forward to serving you again in the future! 🙌
Best regards
- Tobias and the Airwallet-team
Awesome service and tech help!
Hana was excellent in assisting me with the Maytag washing machine I was trying to resolve the setup issues on. I had an idea I knew what was causing the problem and we worked through adjustments until it was sorted.
February 15, 2024
Unprompted review
Reply from Airwallet
Hello Rik,
Thank you for the review! It was pleasure to collaborate on the installation, hope to have more successful cases in the future!
Kind regards
Hana and the Airwallet team
I found Hana Vyroubalova to be most…
I found Hana Vyroubalova to be most helpful and going out of her way to help. She needed some information through my iPhone which I was not familiar, but she waited patiently to help me out. She easily could have said that it wasn't a part of her scope of work, but didn't. Finally I got the program working with her help. Wish there were more Help Desk people like her to help customers - deserves a full "Five Star" rating!
January 25, 2024
Unprompted review
Reply from Airwallet
Hello Pramode,
Thank you very much for your kind words! We truly appreciate you sharing your experience. It was a pleasure to assist you, and I will be more than happy to help again in the future!
Kind regards
Hana and the Airwallet team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.