You guys at Airwallex are the goods. Sure things can get a little tricky, going through a new onboarding experience, but you never ran away. Offering me caring support ‘til the issues were resolved -... See more
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Based on these reviews
My experience with the salesperson was great. He was knowledgeable, called me when he said he would and knew all the answers to my questions. Backing up what is a solid product. The only reason I've g... See more
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Attractive FX rates and low transfer fees as compared to traditional banks. Best of all, I can reach out to my account manager, Wan Ting, whenever I need help and I no longer need to dial into bank ho... See more
Company replied
I've been extremely happy with Airwallex and particularly my Customer Support lead Sarah. She has helped negotiated better payment processor terms, knows what needs we have as a business and is always... See more
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Company details
About Airwallex
Written by the company
Grow your business without borders
Unlock new markets, streamline your finances and save hours on admin. From early-stage companies to global enterprises, the way your business operates is unique – accomplish it all with Airwallex.
Contact info
Level 7, 15 William Street, 3000, Melbourne, Australia
- support@airwallex.com
- airwallex.com
3.3
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Platform is very easy to use and very…
Platform is very easy to use and very fast.
February 25, 2026
Unprompted review
Reply from Airwallex
Hi Miguel, thank you so much for taking the time to share your positive experience with Airwallex!! We’re really glad to hear you find the platform easy to use and fast. Your feedback means a lot to us, and we’ll keep working to deliver a smooth experience for you.
Application denied for no reason
Created an account and submitted my company registered identifiers, shareholders, etc. Didn't get any answer but a text saying my application was rejected on their website after I logged in a few days later. No update. No reason. Just trying to be a legitimate customer and getting kicked out for God knows why
February 20, 2026
Unprompted review
Reply from Airwallex
Hi Ludovic,
We are sorry that we weren't able to open an account for you at this time.
The checks that our teams make are part of our obligations as a financial service provider, please rest assured that we are always following industry regulations in regard to this. We have more information on this in our Acceptable Use Policy here: https://www.airwallex.com/terms/acceptable-use-policy
We don't take these decisions lightly, and as we grow we have every hope and intention to broaden the scope of companies we're able to onboard.
If you have any other questions or there's anything else we can do to help, please don't hesitate to contact us at support@airwallex.com.
We wish you all the best.
Great feedback from support!
February 6, 2026
Unprompted review
Reply from Airwallex
Thank you very much for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continuing to serve your business in the future.
liamc1174ⓐ gmail...c0m
I found out that it was a Ponzi scheme weeks ago when they refused to pay me I requested for withdrawal 5 times it was disapprove and the customer service is fully of crap ……. Don’t be shy to seek help
I refused to let them go away with my money filed a complaint and got everything back within few days . Terrible platform stay away!!!!!
February 22, 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you’ve had with your withdrawals and that your interactions with our customer service team did not meet your expectations. We understand how frustrating and concerning this must have been, and this is not the experience we want for our customers. We take feedback and allegations of this nature extremely seriously.
So we can look into this properly and take any appropriate action, please contact us directly at support@airwallex.com or via live chat through our Help Centre at https://www.airwallex.com/help. Your trust is important to us, and we’d like the opportunity to look into this further.
Fantastic to get in touch with my new…
Fantastic to get in touch with my new account manager
February 24, 2026
Unprompted review
Reply from Airwallex
Hi Diego,
We're delighted to read your positive review about your experience with Airwallex! It's fantastic to know that our services are meeting your expectations. Your kind words inspire and motivate us to continue providing excellent service.
Account denied - no option to delete data
I tried to open an account with my atypical business setup. The process was great and I had high hopes, only to receive the feedback that an account can't be opened with my setup, no reason can be given and it is a final decision.
Other banks check the key factors early in the process, before you upload your ID and give all the other personal details and inform you whether you can continue or not. And they do offer an option to delete the account&data - with Airwallex I now have 2(?) tickets and a slow response time to those.
February 19, 2026
Unprompted review
Reply from Airwallex
Hi David, thank you for taking the time to write this review.
We are sorry that we weren't able to open an account for you at this time. The reviews conducted by our team form part of our obligations as a regulated financial services provider. Please rest assured that these checks are carried out in accordance with applicable industry regulations and compliance requirements. You can find further information in our Acceptable Use Policy: https://www.airwallex.com/us/terms/acceptable-use-policy
We do not make these decisions lightly. As we continue to grow, we hope to broaden the range of businesses we are able to support in the future.
With respect to your account deletion request, please note that we are required to retain certain records for a prescribed period to comply with global financial laws and regulatory obligations. Once the applicable retention period has concluded, we will securely delete or anonymize personal information in line with our data security and privacy standards.
For a detailed overview of the categories of data we retain and the applicable retention periods, please refer to our Privacy Policy:
https://www.airwallex.com/us/terms/privacy-policy-airwallex#scope-of-policy
If you have any further questions, please do not hesitate to contact us at support@airwallex.com.
We appreciate your understanding and wish you all the best moving forward.
No response for a long time
My ticket #1314155 has been ignored for an unacceptable period. Despite multiple follow-up emails and a formal complaint, Airwallex has failed to provide any substantive response or resolution.
As a business customer, this lack of communication is severely impacting my operations. If no professional response is received within a week, I will escalate this matter to the Hong Kong Monetary Authority (HKMA) and Customs and Excise Department regarding the breach of service standards under your SVF/MSO licenses.
Please address this immediately
February 23, 2026
Unprompted review
Reply from Airwallex
Hi there,
Thanks for taking time to write this review.
Thank you for sharing your Airwallex experience on Trustpilot. We're very disappointed to hear about your unsatisfactory experience with our services.
Your feedback is valuable, and we want to ensure that we address your concerns promptly. We can see you've been speaking with our support team.
They will help with your inquiry promptly.
If there's anything else we can help with, please do get back in touch with our support team, as we'd be happy to help.
So far, so good!
So far easy to use. Simple comms and process. Sarah made things straightforward - the real test will always be when / if I have an issue, so lets see! So far, so good.
February 23, 2026
Unprompted review
Reply from Airwallex
Hi there,
I'm delighted to read your positive review about your experience with Airwallex! It's fantastic to know that our services are meeting your expectations. Your kind words inspire and motivate us to continue providing excellent service.
Have a great day!
Sarah is very kind and professional.
February 23, 2026
Unprompted review
Reply from Airwallex
Hi Alessandro,
Thank you so much for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continue serving you in the future.
Failing Customer Service
We have been using airwallex for approx 3-4 years now and the service levels have been declining during that time. Issues can occur in any busniess and they used to get resolved quickly. Now it's AI answers and holding emails with issues taking days to get resolved. I think it's time for us to switch.
February 19, 2026
Unprompted review
Reply from Airwallex
Hi John,
We're sorry to hear that you aren't happy with our product or service. We'd love to understand a bit more around how we can improve, if you could send us an email at support@airwallex.com with some more detail, we'll do everything we can to help out.
Awful
Like many others. Froze account, wont allow customer refunds. Customers now threatening me. Absolutely disgusting!!!! The same response on here is copied and pasted to make it look like they are even slightly bothered. Pathetic
February 6, 2026
Unprompted review
Reply from Airwallex
Hi Dave,
Thanks for taking time to write this review.
The checks that our teams make are part of our obligations as a financial service provider, please rest assured that we are always following industry regulations in regard to this. We have more information on this in our Acceptable Use Policy here: https://www.airwallex.com/uk/terms/acceptable-use-policy
We don't take these decisions lightly, and as we grow we have every hope and intention to broaden the scope of companies we're able to support. I've also had a look into the funds, and can see you've been speaking with our support team. They've sent the funds back to your account.
If there's anything else we can help with, please do get back in touch with our support team, as we'd be happy to help.
Trash service
Trash service, my account was rejected without any explination, avoid
EDIT: How you make the checks in 1 minutes and rejected already? You are some liars of course
February 17, 2026
Unprompted review
Reply from Airwallex
Hi Alan,
We are sorry that we weren't able to open an account for you at this time.
The checks that our teams make are part of our obligations as a financial service provider, please rest assured that we are always following industry regulations in regard to this. We have more information on this in our Acceptable Use Policy here: https://www.airwallex.com/uk/terms/acceptable-use-policy
We don't take these decisions lightly, and as we grow we have every hope and intention to broaden the scope of companies we're able to onboard.
If you have any other questions or there's anything else we can do to help, please don't hesitate to contact us at support@airwallex.com.
We wish you all the best.
I have always had very good experiences…
I have always had very good experiences with Airwallex.
Had my first zoom meeting with Sarah, and she really makes you feel part of the "family".
Sarah was friendly, professional, understanding and helpful.
I look forward to a future with Airwallex.
/Frida Hultén
February 16, 2026
Unprompted review
Reply from Airwallex
Hi Frida,
We're delighted to read your positive review about your experience with Airwallex! Your kind words inspire us to continue providing excellent service.
Thank you for being a valued part of our community, and we look forward to supporting you in the future!
The fast response and good support…
The fast response and good support team. Specifically Sarah from Customer Success Team was very helpfull and supportive. Made a good job of setting a meeting and supporting through the transaction processes.
February 9, 2026
Unprompted review
Reply from Airwallex
Dear RLG,
I'm delighted to read your positive review about your experience with Airwallex! It's fantastic to know that our services are meeting your expectations. Your kind words inspire and motivate us to continue providing excellent service.
Mo was really helpful and quick…
Mo was really helpful and quick assisting with a blocked payment
February 13, 2026
Unprompted review
Reply from Airwallex
Hi Carla,
Thank you so much for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continue serving you in the future.
The worst experience ever
The worst experience ever. Cannot register a damn business with them. Worst experience ever. Stay away from this.Pure discrimination.
February 11, 2026
Unprompted review
Reply from Airwallex
Hi There,
Thank you for leaving a Trustpilot review for Airwallex. We sincerely apologize for the challenges you've faced, and we appreciate your honest feedback. We understand the importance of your experience and are committed to making things right. Our customer support team is ready to assist you promptly. Please reach out to them at support@airwallex.com (mailto:support@airwallex.com) so that we can address your concerns and work towards a resolution.
Read this before opening an account - Data protection and compliance.
My experience with Airwallex has been deeply concerning and extremely disappointing from start to finish.
The onboarding process was invasive, disproportionate and excessively demanding. I was required to submit highly sensitive personal and business documentation at a very early stage, without any clear justification as to why such an extensive level of disclosure was necessary before even being approved.
After complying in good faith and providing substantial documentation, my application was rejected without any transparent reasoning. No detailed explanation. No clarity. No meaningful feedback. Just a rejection.
What is even more troubling is that despite no account ever being opened and no contractual relationship ever being established, Airwallex has refused to delete my personal data. They claim they are entitled to retain it for seven years, even though I was never onboarded as a customer. Retaining highly sensitive personal information from rejected applicants under these circumstances raises serious concerns about proportionality, necessity and data protection standards.
For a financial institution, trust and transparency are non-negotiable. Instead, the experience feels one sided: you are required to disclose everything, yet they disclose nothing. There is no accountability, no escalation path, and support responses are slow and generic.
The entire process gives the impression of an opaque compliance structure where applicants are subjected to extensive scrutiny while being offered minimal transparency in return. That is not how serious, client-focused financial institutions operate.
If you value your privacy, your time and professional treatment, I would strongly advise reviewing alternative providers before sharing sensitive information here. There are far more transparent and responsive platforms in the market.
Based on my experience, I cannot recommend AirWallex. It looks very dark.
February 10, 2026
Unprompted review
Reply from Airwallex
Thank you for taking the time to write this feedback, Arnau. We understand your concerns regarding your data, and we appreciate the opportunity to clarify our data retention protocols.
As a regulated financial institution, Airwallex is legally mandated to retain certain records for a period of 7 years to comply with global compliance laws and regulations. Please be assured that once the mandatory retention period concludes, we securely destroy or anonymize personal information in accordance with our data security standards.
For a detailed breakdown of the specific data categories we maintain and their respective retention timelines, we encourage you to review our Privacy Policy here: https://www.airwallex.com/us/terms/privacy-policy-airwallex#scope-of-policy
We appreciate your understanding, and wish you the best moving forward.
Very Poor Experience – Funds Held Without Resolution
My account (buzzkorp.com) has been under review, and the company has been holding around $2,000 of my balance without any clear explanation.
I was told that the verification process would take 5 days, but it has been well over that timeframe and my account is still not verified. There has been no proper update, no resolution, and payouts remain blocked.
This situation has seriously affected my business cash flow. Holding customer funds for extended periods without transparency or timely support is unacceptable.
I would not recommend this service to any business that relies on timely payouts and clear communication.
February 10, 2026
Unprompted review
Reply from Airwallex
Hello,
Thank you for leaving a Trustpilot review for Airwallex. We sincerely apologize for the challenges you've faced, and we appreciate your honest feedback. We understand the importance of your experience and are committed to making things right. Our customer support team is ready to assist you promptly. Please reach out to them at support@airwallex.com so that we can address your concerns and work towards a resolution.
Great service
Emily was so patient with all my questions and was able to help me work through problems that I had been sitting on for MONTHS!
February 10, 2026
Unprompted review
Reply from Airwallex
Hi Pari,
Thank you so much for taking the time to share your positive experience with Airwallex! Your feedback is invaluable to us, and we look forward to continue serving you in the future.
Horrible experience and account closure suddenly without any response
I used Airwallex for my website for nearly two years, and I feel obligated to warn others about my experience.
The first major issue was settlements — transactions regularly took around 10 days to reach our account, which caused serious cash-flow problems. This is completely unacceptable for a business.
The second issue was their system errors and outages. Their platform frequently failed, and when problems occurred, customer support was practically non-existent. Do not expect real support — the experience was disastrous and incredibly frustrating.
After two years of usage, Airwallex suddenly closed our account without providing any clear reason. No proper explanation, no accountability, no respect for the customer.
The way this was handled felt discriminatory and deeply unprofessional. Airwallex shows zero regard for its customers and operates however it pleases, with no transparency.
Honestly, I struggle to understand how a company with this level of service and conduct is allowed to operate in Australia. I would strongly advise businesses to think very carefully before trusting Airwallex with their payments.
February 9, 2026
Unprompted review
Reply from Airwallex
Hi there,
Thank you for leaving us a Trustpilot review. We apologize for the inconvenience you've experienced with Airwallex, and we appreciate you bringing this to our attention. Our team is here to assist you in resolving any issues you may have encountered. Please get in touch with us directly at support@airwallex.com so that we can better understand your concerns and take appropriate action.
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