Airwallex Reviews 2,366

Hello, my name is Naeem Mansoor owner of WHALE TRADERS LTD
There is right now more then 30.000USD Stuck on my account. Because it is 'temporarily suspended'

I have been using airwallex banking for almost a year now to receive payment from my Shopify store business. I have been using it as well for payments to my supplier, for my ads and for my employees and to pay myself.

Right now all my money is stuck on there. I have no money left to pay my bills and even feed my Family.

I have contacted their support and i do not get a decent respond. This has been taking a week by now and they are also not telling me the reason why the review is taking so long. I have been waiting and waiting but now this has taken to long. I have nothing on my own name anymore, only in that bank.

Give me my money back right now and make it available for me, if this is not the case i will get a Financial Ombudsman on Airwallex. This has been taking to long and u are just stealing money and holding my funds for no reason at all.

Further update. Now my account has been officially suspended. My money is frozen on there and can not do anything. U guys are not even allowed to do this. U guys are stealing all of the money i have!!

We suddenly had our Danish account numbers closed out of the blue.

We have been contacting their support for 8 days and they have not yet come up with an explanation or reopened our Danish account numbers.

This is a scandal, we cannot receive payments from our Danish customers or pay our bills until this is resolved.

Please resolve our issue ASAP as it cannot wait another day.

Miss Sarah explain me and ask me about the use of Airwallex, it’s good have personal support for any doubt or dude. Nice person Sarah.

Emily always brought me quick support and her service was awesome!

Did not refund my money when they clearly said they would . One months fee.

AirWallex responds quickly and has good security protocols. Highly recommended.

Stay away from this company. They make you suffer all the way to your exit. We are trying to get rid of them, but they want to hold $20K for six months.

I’ve been using Airwallex for my business and the experience has been very positive so far.
The platform is very intuitive and easy to use, even when managing multiple currencies and international payments.
One of the strongest points is definitely the customer support: responsive, professional, and genuinely helpful when needed.
The range of services offered is well thought out and perfectly suited for companies working internationally.
Overall, Airwallex is a reliable, efficient, and modern solution for business payments. Highly recommended.

We’ve had a great experience with Airwallex. They deliver speedy transactions and provide excellent tools for startup businesses. Their support team is reliable, and our account manager, Sarah Lok, provides professional guidance that makes a real difference.
We look forward to continuing with Airwallex as our trusted transaction partner.

Effecient , helpful and more than willing to assist

Airwallex represents a serious operational and financial risk for legitimate businesses.

In our case, despite:

a legitimate online business with a multi-year operating history,

millions in processed transactions with established PSPs,

a very low historical dispute rate,

zero disputes, chargebacks, or fraud indicators on Airwallex,

full KYC/AML compliance, complete documentation provided, and
an explicitly agreed reserve already in place,

Airwallex abruptly terminated services without warning and reclassified 100% of our operational balance and reserve as “Reserve” for 180 days, without any objective explanation.

No prohibited products.
No delivery failures.
No customer complaints.
No network alerts.

Just a generic “cannot comment” message and immediate operational paralysis.

This is not a neutral compliance measure.

It is disproportionate, opaque, and operationally destructive.
What makes this especially concerning is that our experience is not an exception.

A brief review of public feedback shows hundreds of similar cases, following the same pattern:
sudden freezes or terminations,
full balance holds,
no meaningful dialogue,
no timelines,
no factual justification.

This strongly suggests a systemic policy, not isolated risk management.
Any payment provider can talk about compliance.

What matters is how it is applied.
Airwallex’s approach creates a situation where compliant businesses can have all operational funds immobilized overnight, based on internal discretion, with no transparency and no proportionality.

That is not risk management.
That is counterparty risk.

For businesses that value predictability, operational continuity, and basic legal balance, Airwallex is not a safe partner. High risk.

AirWallex was a great help for us to set up a business bank account remotely in HK. Just finished a call with Account Manager Sarah, who was very friendly, professional and patient to explain how my business could save money by using different features on their platform. Looking forward to working with them in long term.

Fantastic service with faboulus speed and coordination

I started using Airwallex in October 2025 and I'm very impressed with the service. I use their multi currency account and it fits my needs perfectly as I have customers in many countries.

The onboarding process was straightforward and my account manager Sarah has been extremely helpful in setting up my account and answering my questions along the way.

The Airwallex website functions perfectly and the mobile app is simple and straightforward to use. Sometimes Fintech websites and mobile apps can be overly complex but Airwallex have nailed it and the user experience is perfect.

In summary, the Airwallex platform is great, the customer service and account management team are a pleasure to work with, and I highly recommend their platform.

I was a victim of account theft, after sending 5 emails no one helped me, they reply that they will update me but they disappear or

So Far So good with Airwallex. They are quick at responding and have done a great job of helping me set up my account, get it moving, it's been great. I hope it stays that way!

I run inboxGen.com on a daily basis, together with my partner, and we have just started using Airwallex.

It's been a week, and we just received payment from our first customer (a Danish company), but our entire account has been frozen, and they just sent us an email saying, “Due to security and legal reasons, we unfortunately cannot comment on the nature of this decision. Our team will keep you updated with any further developments as soon as possible.”

We sell leads through cold email marketing for our customers, and the business model is quite simple: they buy software and data at cost price through us, which is set up through a subscription in Airwallex, and then every month they receive an invoice for the number of leads/meetings we have provided them with.

But we have now shut down operations and Airwallex does not seem willing to help.

It will be interesting to see what happens with the money they have frozen. My recommendation is to stay well away from Airwallex.

I tried to onboard my NGO. It is registered and regulated in Spain, part of the EU, which according to their own online information, is accepted.
THey reject my application and I can only chat with their AI as no human will speak to me. THe AI only says it's final and to get lost, basically.

Worst experience I've ever encountered in 10 years of using Fintech.

I already try to reach the support 3 days to solve a small little issue I have with shopify connection and air wallex . No Support . No replies . Unreliable ! And would not recommend .

User-friendly interface,clear and timely information,prompt resolution of work resolution,pleasant communication with the team