AIT Worldwide Logistics Reviews 56

This is likely the most incompetent company I have ever worked with. Run!

Delivered on non-acceptable day (Sunday) after being told Sunday delivery unacceptable. Company should check, not just plan, a acceptable day and time frame. Will not use ATI company in future.

Where to begin…what should have been a simple delivery ended up with a summons for a court date with a max fine of $500 and my arrest posted online “in error” and all due to an immature delivery man and total lack of driver communication that could have prevented it all! BUT the tv is in one piece as far as I know (haven’t taken it from the box yet!) AND like others the delivery was days late from original set date! Steer clear IF you have a choice.
Technically NO STARS for AIT.

The delivery drivers were both friendly and helpful. Came on time and put my sofa together for me. Would definitely recommend this company again!

I was notified of a delivery between 8.36/10.36 today the 10th October.
The slot came and went.
Talking to the company the delivery never left the Depot in Northampton until 9.40am.Given that I live in Chingford there was no way that they could have delivered by 10.36am.No notification from AIT of a late delivery.Phoned the company at 11.30am and was informed delivery will be another 40/50 minutes.
I have had numerous delivery by DPD over the years and they have never missed there hourly time slot.
I really really wish that I could give a negative star

Mark and Kevin delivered my bed/and unit this afternoon, well within the timeframe. They were fast, efficient and friendly. The previous courier left one of the heavy beds at the front of my property without even knocking my door, but Mark and Kevin kindly took it upstairs which was really helped. Thank you both for going the extra mile to provide an excellent customer service.

Had my delivery this morning from mark&Kevin at prompt transit , just want to say how friendly and helpful they where and happy to go out there way for you , thank you boys.

As the delivery guy carried the box (containing a Sky TV) to the house it was clear the packaging had been opened. Then, when we looked inside the box, there were several items missing. The delivery guys acted as though this was unexpected. However, I was told later that every box in the delivery van had been opened. Scam?

Late with shipment. Tracking updates were obscure and unhelpful. Service person surly and curt.Dell choose wrong shipping company. Very poor service.

Team GST2 were absolutely brilliant . Delivered and collected old appliance with no stress, very pleasant, professional and helpful. Thank you for a great service!

Great service, on time,friendly, and helpful.
thanks Kevin and Mark.

Had a heavy package due, one hour before arrival the driver rang me, I explained i have disabilities and my flat mate has recently had a stroke, so if he could just leave it by the door we'd get it in a while. He said I will ring you when we are ten mins from you if you can get the door open we will place it inside for you. Amazing, that's exactly what they did, so lovely. Best delivery lovely helpful driver.

Amazing company that I had never heard of. They emailed the night before with an estimated time then emailed and text today to confirm times. Then I had a call from Alex advising me they were 30mins away. As I live in a flat I did say I would meet him in the foyer but when he arrived he brought it upstairs. Lovely guy, fantastic service. Highly recommend this company. I did ask if they could possibly teach a certain other company who I have recently reviewed how to do deliveries! How deliveries should be done.

The service re updates was really amazing even phoning me to let me know I was there next delivery. I was recently scammed so rather unsure ordering on line again but your company has restored my faith they came from Leeds please pass it on would highly recommend your service thank you

Criminal damage to property whilst delivering a fridge. Complained for months and been fobbed off despite ample evidence. Said it wasn’t their problem but their subcontractors, who couldn’t speak English and couldn’t care less. Horrendous customer service and zero accountability.

Delivery driver was kind and thoughtful.
On time, no fuss.

Great service from start to finish,recieved a phone call to say they would be with me within the hour .Kevin and Jay (Prompt transit) very polite ,had to unpack parcel to take pictures ,repacked Fast efficient service.

We just wanted to write to say congratulations on a first class service and a special mention to Junior and his colleague for the excellent delivery of our new mattress . They kept us informed if the delivery which arrived exactly at the time they said it would. They unpacked the mattress and placed it on the bed and removed all packaging and took it away along with our old mattress.

Great delivery (delivered to my doorstep on the 3rd floor.. can't remember the last time a courier did that!) and friendly courier. :)

They are the absolute worst. First from home depot a tore up snowblower. Second from dicks a smashed kayak. Absolutely the worst out there