AIT Home Delivery UK Ltd Reviews 

263,992
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60,011 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being extremely polite, helpful, and keeping them well informed with real-time tracking updates. Many consumers deeply appreciate how efficiently large items are handled and placed directly into their chosen rooms without any trouble. However, some customers also noted issues with rushed deliveries and occasional difficulties regarding professional installation or unexpected product conditions. A few reviewers experienced a noticeable lack of communication or unhelpful behavior from drivers when difficult situations arose. Reviewers occasionally mentioned that packaging or delivered items arrived damaged, which caused extra frustration and inconvenience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting punctual arrivals, prompt... See more

Staff

Consumers find staff to be positive, highlighting friendly and efficient service when items are delivered on... See more

Service

Reviewers highlight positive aspects of service, often praising delivery teams for being punctual, polite,... See more

Product

People report ambiguous experiences with product, as some customers praise items like comfortable mattresses... See more

Customer service

Customers consistently note ambiguous experiences with customer service, expressing deep frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can not commend the two delivery men enough. The delivery of our bed and freezer was their last drop for the day. They were courteous, polite and took their time to do things right. They respected... See more

Company replied

Rated 5 out of 5 stars

The gentlemen and staff made me full aware with update texts and phone call to estimate my delivery on time Fabulous delivery couldn't be helpful enough, both men had fantastic people skills . Outs... See more

Company replied

Rated 5 out of 5 stars

The delivery drivers Gordon and Davie were extremely helpful and went above and beyond what they should do. Mention also to Rosie at the call centre who couldn't have been more helpul. Excellent ser... See more

Company replied

Rated 5 out of 5 stars

Informed of delivery every step of way by phone and text. Arrived on time. Pleasant and helpful delivery person. Careful of property. Item well packaged. All round 5 star plus delivery service.

Company replied


Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

264K reviews

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4.6

All reviews

(263,992)

55,816 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent tracking and notifications…

Excellent tracking and notifications about the date and time of delivery immediately after order and leading up to/day of delivery. Clear and straightforward.
Very polite delivery drivers and on time. Really impressive delivery service from start to finish.

October 6, 2026
Rated 2 out of 5 stars

Underwhelming communication.

Unfortunately the communication was very poor. When placing the order it stated that the sofa would be delivered within 4 days, and I would get a call within two days to arrange a suitable delivery date....this didn't happen, and I just got given a random date with no way to amend it, which was really poor, I moved things around to make the date work and was then given a THREE hour window on the delivery day, the order arrived THREE HOURS after the window, with no apology or communication. Giving two stars is generous, as It was quite an awful experience, even though the item is decent.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Super Friendly Staff

The Staff were friendly and delivered exactly to where I requested. The delivery arrived exactly on time.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful delivery crew

Very helpful delivery crew. A, very heavy package and tatty packing.. It held together and they were brilliant helping get it inside safely with no damage!
Thank you 👍☺️ ,

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service updates

I was kept up to date with information. Emails stating date, delivery window, etc.
Driver called a couple of hours before with update. Delivered well within the delivery window quoted. Driver was polite.

October 5, 2026
Rated 5 out of 5 stars

Had our delivery off our new bed and…

Had our delivery off our new bed and also a second mattress for our sons room .We also had taken removal off our old bed and sons mattress away which also handy .The 2 lads were very helpful and polite from start to finish and no issues .great service thanks guys 👍

October 6, 2026
Unprompted review

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