The delivery service was good overall. One thing that would make it even better is if the delivery drivers smiled and greeted customers with a simple “hello.” I completely understand that it’s a physi... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent delivery service I've ever experienced. Kept informed right through full tracking via email,SMS and finally by phone call one hour before arrival. Package delivered by Gary in perfect condit... See more
Company replied
The guys were really great, very helpful, pleasant and really efficient. They offered to help unpack and noticed the damage. They reported it back to their depot who told me to phone samsung to report... See more
Company replied
The delivery guys were fantastic! They were very helpful, polite and honest. They helped when one of my items had been damaged in transit ( not by the delivery company as they just picked it up) they... See more
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
251K reviews
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Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Great communication
Great communication, via email, text and on day of delivery a call to say they would be there within the hour. Polite and friendly.
July 12, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Received frequent updates regarding…
Received frequent updates regarding delivery . Driver called with an earlier delivery .
Helped my wife with the boxes as very heavy .
No complaints with delivery staff. Deserve rating.
Thank you .
July 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Proactive and helpful staff
July 8, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Kept me posted with regard to delivery…
Kept me posted with regard to delivery time. However outer cardboard box was damaged, apparently this is how they received the item for delivery!!
July 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Kept advised by email and delivered on…
Kept advised by email and delivered on time( heavy radiators up to 55kgs)
July 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Friendly and considerate
July 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent service
Great delivery from start to finish, there were updates via text and email and a phone call before arrival on the day. The guys who delivered were lovely and helpful made sure the box was where I needed it to unpack easily.
July 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
VERY HELPFUL DELIVERY GUYS
2 deliveries, 2 days running. In both cases delivery guys kept me informed and were very helpful.
July 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent
Arrived when they said they would with a curtious phone call. Two very polite men brought our boxed heavy mattress into our porch. Excellent service thank you
July 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The parcel was on time the person was…
The parcel was on time the person was very helpful put it in hall as we're both over 70years old thanks keep up the good work some of the other long time going company's just throw smaller parcels on the floor no care
July 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery lads were great but my bed…
Delivery lads were great but my bed arrived with only half a base ? When is the test coming ?
July 12, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear about your experience. While we're pleased to hear that you found the delivery team to be helpful, we're disappointed to learn that only half of your bed base was delivered and that part of your order is still outstanding. We understand how frustrating it must be to be left waiting for the remaining item without clarity on when it will arrive.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, investigate the missing item, and work towards a satisfactory resolution.
Thank you for your patience.
Good service
The night before my parcels were due to arrive, I was provided via text message and email with a rough time slot of delivery the following day. In addition to this, the couriers called me half an hour before the expected time of delivery which was very helpful. The couriers parked outside my property with care for neighbours and pedestrians and they had excellent manners.
July 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Great guys
Great guys, within time slot, delivered to a difficult to access spot on a super hot day. Thank you
July 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The lads who delivered my item
The lads who delivered my item, were great, on time and polite, couldn’t fault them
July 10, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Good communication
Good communication, arrived on time, courteous, polite staff.Thank you
July 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
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