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AIT Home Delivery UK Ltd Reviews 

268,406
•
TrustScore 4.5 out of 5

4.6

Courier and Delivery Service
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Review summary

Created with AI, based on recent reviews

Considering 59,649 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the delivery team arrives precisely on time and provides clear, helpful communication throughout the entire delivery process. Consumers truly appreciate the friendly staff who willingly carry heavy packages directly into the desired room without causing any unnecessary trouble. However, some customers also noted occasional issues regarding some unexpected delivery delays. A few reviewers mentioned frustrating problems with appliance setup or a noticeable lack of proper equipment during the drop-off. Some individuals also experienced communication barriers with drivers who struggled to speak clearly and understandably to them.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that delivery personnel are generally polite, friendly,... See more

Service

Users describe positive interactions with service, highlighting polite and helpful staff who arrived on time... See more

Product

Clients share ambiguous opinions on product, with many reviewers reporting that goods arrived safely in... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many people praising the polite drivers,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was excellent. Given a time window when the goods would be delivered via text/email. Received a phone call 30 mins before delivery confirming time of arrival. Goods at my home by 7.30 am... See more

Company replied

Rated 5 out of 5 stars

In these days of shocking customer service, these guys are a refreshing change. A truly positive experience. Communication was excellent and the delivery turned up exactly when they said it would. The... See more

Company replied

Rated 5 out of 5 stars

I was notified in good time of the delivery time slot, the driver rang me 30 minutes away. They arrived on time, were very friendly, great attitude and customer service. They carried my delivery, a 55... See more

Company replied

Rated 5 out of 5 stars

A very professional and reliable service. I felt the company worked to keep me informed about the delivery window. The deliverer rang about 20 minutes before he arrived and was happy to leave the parc... See more

Company replied

Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

268K reviews

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4.6

All reviews

(268,406)

54,340 reviews in the last 12 months

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Rated 1 out of 5 stars

Very rushed....limited/ little English…

Very rushed....limited/ little English spoken. One delivery person stunk of BO. Was not given time to inspect the product for faults....which it had damage. Nothing given to sign of receipt, nothing left to confirm delivery. Very shadey operation.

October 31, 2026
Rated 5 out of 5 stars

Great service

Very good correspondence, very polite and clear.
Delivery was at start of the 2 hour window and very efficient. 2 very polite,helpful guys.

November 2, 2026

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