Ajet Reviews 1,732

On Wednesday, October 15, 2025, around 03:00 a.m., I experienced a serious issue at the Ajet sales office in Gaziantep Airport in Turkey. Despite making the payment successfully by credit card, Ajet failed to issue my flight ticket.

After contacting Ajet online customer service, I was told there might be a “system update or maintenance” and was directed to resolve the issue at the Ajet sales desk in the airport.

When I explained the situation to the sales staff, I was met with indifference and rudeness. As I tried to defend my rights as a customer, the conversation escalated into a verbal confrontation, eventually requiring the involvement of the police. From the staff’s own statements, it became clear that Ajet had oversold tickets, which explained why my ticket had not been issued, yet tickets for the same flight were still being sold on Ajet’s website at that very moment.

Customers should not bear the cost (in time, stress, or money) of a company’s profit-driven errors. This incident clearly shows that Ajet Airlines lacks an effective solution plan for such problems.

Additionally, the attitude and communication style of the staff demonstrated that they are either not properly trained in customer service, or Ajet as a company tolerates such behavior as part of its internal culture.

I am currently pursuing my legal rights to seek compensation for the financial and emotional damage caused, and I strongly urge Ajet to take disciplinary action and provide proper training for the personnel involved, so that no other passengers experience similar mistreatment in the future.

I kindly request that my financial and emotional losses resulting from being unable to complete my scheduled flight be taken into serious consideration.

If I could give minus score I would give one. The person named Gulsen Guner who calls herself a supervisor at the check I counter for Ankara airport doesn’t have a clue about what she is doing. Had absolutely zero knowledge about stopover rules. I had to do her job to show her the rules from their own airlines which even after showing that she was totally fine. Didn’t apologise at all. Well I guess this attitude goes with the airlines don’t give a rats ass about the customers. Once the money is gone then who cares attitude. They are nothing short of legalised petty criminals. Trying their luck at 20-30 euros. Petty thieves. Avoid this airline at all cost. They are not in the business to have any desire to serve customers. Whole bunch of scammers

I would give less than a star if that was possible. Their service is unbelivable.

On Monday 16/06 our flight was supposed to land in Bergamo Airport (BG) at 11:45. Instead, we
landed in Linate (MI) at approximately 12:00 after flying over Bergamo for 1h. I know that the flight
was diverted due to bad weather conditions but, we obviously had to find a way to go back to
Bergamo to take our car (parked at Bergamo airport) and finally go home.
So, after a long time blocked on the plane parked in Linate, without knowing anything about what
was going to happen cause the personal on board did not give us any information, we finally got
off the plane. Let me point out that we lost so much time blocked on the plane, they could have
just made us disembark way earlier. This delay caused us a lot of problems at work as well!
Then, after we disembarked, we had to find a way to get to Bergamo alone since your company
did not arrange any transfer from Linate to Bergamo (this is really embarrassing and
unprofessional I might add). Finally, we rented a car through the car sharing service Enjoy (who
belongs to Eni s.p.a.), to go back to Bergamo, recover our car and finally go back home.
Once we arrived to Bergamo with the rented car, my boyfriend went home with his car (that was
parked in Bergamo airport as mentioned) and I went back home in Milan with the rented car.

Since June I've been opening feedbacks forms (I think I opened more than 20 at this point) and after 4 months I still haven't received a proper answer to why they won't get me a refund.

They have replied to my feedback always in the same way: We would like to state that Ajet Airlines can only cover the expenses incurred due to flight disruptions. Accordingly, we cannot cover the expenses incurred by the passengers before the flight disruption occurs or after the final destination is completed. In addition, we can only cover the expenses within the specified rules (food, beverage, transportation, accommodation, communication, visa, etc.).

Which to be honest does not make sense to me...
I've sent them the invoices over 5 times and I still haven't got a proper response because they are not able to provide an answer by phone but only by these useless feedback forms.

I spent €130 for a problem they caused and they refuse to properly explain why I cannot get a refund. One thing is sure, I will never travel again with them.

Frequently fly for work, genuinely the worst. Delayed flights for over 3 hours, won't pay deserved compensation. Relay conflicting information on customer service channels. Missed my flight as their team forgot to call passengers to gate, they dismiss any feedback. They are cheap, and still not worth it.

I am extremely disappointed with AJet
My suitcase was delivered several days after my flight, completely broken, and many of my valuable items and souvenirs were stolen — worth more than £1000.
I contacted the company, but no proper response or compensation was given.
This experience was very stressful and unacceptable. I trusted this airline, but the lack of responsibility and customer care is shocking.
I hope others will be careful before using this company.

Ajet is the worst airline I experienced. And I take 30-40 flights a year.
Old planes, probably decommissioned from Turkish airlines, buses. First we were delayed by 50 minutes to be precise. I had 1:45 min connection, so it was hitting me hard. No apologies, first time I see that airline doesn’t even apologize for delay. So the next leg, thanks to their shittines, they were late again which saved me. Boarding was suppose to start at 20:15, didn’t start until about 20:45 or so. So that’s where circus started. They boarding people started to pull people aside, took their boarding passes and make them put baggage in the measuring form, when people’s bags wouldn’t fit (some actually would, but they would ignore it) and literally threatening that they won’t fly until they pay 100 euro. What the fck is that? They just drink their power and literally chuckled and smirk from joy. Then people started to repack and reshuffle and they started to yell as in prison: “you only have 5 min and we’ll close the gate”. Hello, ladies, you opened boarding 30 min late to create this mayhem. Just shitty, inhumane, and low. By the way, it was done to a plane bound to Russia, I just took a flight from Berlin with same baggage, no one was stopped. My carry on fit, but personal item was in a soft bag which kind a rolled and it would fit after rearranged. Avoid together with sabiha airport which had no air, no bathrooms, crowded to the brink and just disgusting. Not serving water, all though their website says free water, but more than that, flight attendants didn’t even ask my row, they stopped service after first 5 rows and totally skipped. And second arrival also wasn’t on time, because why would they, right?

I will join the other negative reviews. Only paid food even on longer flights. On top of that, my flight from Istambul to Hurghada was delayed multiple times and I had to spend terrible night at the airport, while they were delaying again and again.
Avoid at all costs.

⭐ 1 Star – If I Could Rate It Lower, I Would.

Ajet lost my suitcase. That was bad. But their handling of it? That’s where the real comedy began.

I submitted a full inventory and feedback on 21st September 2025. Their response? “We’ll let you know once we’ve completed the necessary investigations.” Sounds reasonable—until you realise they’ve set 21st October as their deadline. That’s 30 days of ‘investigation’, and 41 days since they lost my bag. Their own policy says 21 days is the threshold to declare a bag lost. Apparently, they use a different calendar.

Their advice? “Go to the lost and delayed baggage process.” Already did that. Twice. Maybe they thought I’d enjoy the rerun.

I provided receipts, photos, and everything they needed. Still, they’re dragging their feet like it’s a team-building exercise. Under the Montreal Convention, they owe up to £1,300 for lost baggage. I’ve demanded full compensation, a formal apology, and a resolution by 21st October. If they don’t respond, I’ll escalate to the Civil Aviation Authority, my solicitor, and every public platform I can find.

This isn’t just about a suitcase. It’s about a company that treats its own policies like optional reading and its customers like background noise.

Avoid if you value your belongings—or your sanity.

AirlineFail #MontrealConvention #ConsumerRights #LostLuggage #TravelNightmare

Unfair baggage charges and using fear to take money
Title: Very bad experience with Ajet – unfair baggage charges and using fear to take money
I want to share what happened with my parents when they flew with Ajet. The whole experience felt unfair and stressful, like they were trying to take money from passengers on purpose.
What happened:
• The ticket said carry-on bag allowance was 40×50 cm, max 4 kg.
• At the check-in counter, staff first said my parents could only have either their small pouch (for passport/phone) or the carry-on bag. After arguing, they agreed the small pouch could go inside the carry-on.
• Then they said the bag was 3 kg overweight. I had already paid €84 for 12 kg extra (6 kg for each parent), but now they asked for €60 for only 3 kg. This made no sense. We had to repack the bags to continue.
• In Istanbul, it got worse. Staff suddenly said no carry-on bags at all were allowed, no matter the size or weight, and they asked for €100 more.
• The most shocking part: staff said there was a “possible attack on Iran” and used this to explain the delay and to scare people. It was very clear they were using fear to push passengers to pay more. Many people, including elderly passengers, paid because they were afraid.
Why this is wrong:
• The rules were not clear and kept changing.
• The staff were rude and made my parents, who are elderly, very stressed.
• Using fear of an attack to make people pay is unacceptable.

I will never recommend Ajet airline to anyone.

> Subject: Urgent Complaint – Mistreatment, Lost Rights, and Illegal Baggage Handling

Dear AJet Customer Service,

I am writing to express my deep dissatisfaction with the way I was treated during my recent travel experience with your airline.
I had completed the check-in process, yet I was denied boarding while my baggage was sent on the flight without me.

This is a clear violation of international aviation regulations, which prohibit transporting passengers’ luggage without the passenger on board.

Moreover, your airport staff treated me with disrespect and unprofessional behavior, insisting that I sign a paper under pressure and threatening that my luggage would be lost otherwise.

I have already submitted several complaints, but I have received no response from your company. This lack of accountability is unacceptable.

Due to your airline’s negligence, I suffered significant financial loss, stress, and wasted time as I had to travel separately to retrieve my baggage.

I request an official response and compensation for the missed flight, the mishandling of my luggage, and the poor treatment I received from your staff.

Flight details:

Passenger Name: Amr Ali Ibrahim

I have flown first time with this airlines. I was reading the reviews and i felt quite anxious flying with this one after reading so many bad reviews. But i got amazing experience. We were flying from Zurich to Istanbul. No delays, the plane was new Boeing 737-800, great staff, the seats were amazing, even had the pillow to put your head, takeoff was smooth, the landing felt the hardest, but this aircraft is build for hard landings. Would love to fly again and see if the experience same.

Worst airline I have experienced.
Lost our luggage, delivered it eventually but refused to reimburse for essential expenses (toiletries, clothes etc.) Despite me sending receipts and them having a legal obligation to do so.

I traveled with Ajet on sep 24th and 28th and I was scared shitless due to all the bad reviews I read about them. I went on this trip thinking the airline workers would be rude and that my luggage probably would be lost without any solution. HAPPY TO SHARE - it went magnificent! Traveled from Arlanda Stockholm to SAW Istanbul and I can't complain about anything. They were really nice, the flight itself went really smooth, everything at the airport went more smooth than back home in stockholm even. The only remark I could possibly have is that the seats were a bit too hard during the flight to Istanbul, but they were more comfortable on the way home. Obviously expected since it's a low budget airline.

Worst airline ever
They treat you like shit at London Stansted and they denied me and my nephew getting on the plane because I did not book seat
When I went to the counter for boarding pass
Gave them our passports and they just start playing games like their is something wrong with the passport or the visa after 45 minutes standing on the counter they said you can’t board on this flight because they are overbooked and I didn’t book seat. I never book seat as long as I have confirmed ticket and I paid for it full they can give me seat anywhere in the plane because I don’t want to pay extra money for seat
Well They never said sorry and started to blame me for not booking seat or paid for particular seat and just having a laugh like it’s my fault and not they airline fault who sold extra tickets
They wasted my 24 hours plus I lost money on my hotel reservation and my nephew never made up for this job interview
After 4 hours at they airport they said we can book you another flight and we give you hotel stay at the airport well I denied their offer and I came home I not doing this for compensation I DOnt WANT THEM TO TREAT PEOPLE LIKE SHIT people who have plans
If the paid seat is compulsory they should write on the website that booking ticket is not enough

If you require wheelchair assistance with your flight definitely do not choose Ajet airline. On their website it states that you need to phone atleast 48 hours before your flight but we called 3 weeks before our flight and constantly up to our flight, and complained using a feedback form on the website but their reply was constantly that no wheelchairs are available.
Do not believe their website and avoid flying with this airline if you require this service because it just a lie

Awful airline, one hour delay in Istanbul due to cargo issues, unknown to us they off loaded all the luggage to load cargo instead. we arrived at Stansted Airport headed to baggage reclaim only to be to by airport staff there was no luggage on flight,just cargo, we were all lead to lost luggage where we had to fill in paper work. Total disrespect for the fare paying passengers.

The worst airline ever. You cant even get in touch with them. Flights delay. Horrible

The worst experience ever. We were a group of five passengers (my mother and four daughters) traveling from Canada to Iraq. At the gate, an AJET staff member measured all of our cabin luggage and confirmed that every bag was within the airline’s size and weight limits. However, when boarding began, another staff member approached us and contradicted the earlier check.

This staff member behaved in an arrogant and disrespectful manner. She insisted that our cabin bags were “too large and heavy” and demanded that we pay 100 euros. We explained that we had already flown on four different airlines during this trip without any issue regarding our luggage. After nearly two hours of negotiation, the staff member reluctantly accepted 50 euros, but throughout the interaction she was unprofessional — making dismissive facial expressions and failing to communicate clearly in English.

This experience left us feeling disrespected, stressed, and unfairly charged. The inconsistency between your staff members, combined with the lack of professionalism, is unacceptable for an airline.

I had a chance to travel to Moscow via Hamburg(19.08.2025-13.09.2025) and in my previous 11 years of flying, this was the most weird and strange flight. My wife said to me that I dont know why Turkish nation are dealing with airlines, they should be just limited to Döner, Lahmachun and Cimt.

While flying back to Hamburg, both planes were faulty. Communication modules were not responding, abnormal light blinking, alarms were abnormal, fire brigade came both time, and refuelling started while passengers in the plane both times, they were playing with the plane while the passengers sat in the plan in the 1st flight more than 4 hrs and next flight was cancelled due to which we have to stay 1 day in Turkey.

On the next flight, again another plane, communication error, abnormal light blinking, alarms were abnormal, fire brigade came, after plane taxi stayed in plane 2 hours. What the f*** was that?

I have never seen such a poor flights, where the pilots were uncivilized. In the Moscow on way back, pilot said we have minor challenges, it ll take 10 to 15 mints. But he meant actually 4 hours. On the way back to Hamburg from Turkey, pilot said the same shit in the mic and he meant actually 2 hours.

Before taking off, no sorry, no apology, he said something in Turkish English which no one understood and he put the shit in his mouth straight away. No manners at all.

Following are the rules, which were broken:
1) Passengers in Plane, and refuelling started
2) Passengers in Plane, and technicians were playing with electronics while the plane engine is running
3) Passengers in Plane, and my pregnant wife was having a back pain for sitting 4 hours in Moscow.
4) No communication, no acknowlegdment of situation, no nothing should be recorded in black box
5) Plane was dying, old and dirty seats
6) Toilets were dirty and not even close to clean

After considering all those facts and abnormalities, i would request you to sell only black tea in Turkey and keep yourself limited to Döner and Lahmacun. Because I see no professionalism and I see no respect for passengers. I understand now, why all my turkish friends run away from Turkey, because you all havent understood the meaning to process and its validation.

I am highly scared to travel again with ajet and i complain to German Aviation as well about all this abnormalities, i have recorded this all and will proceed with some proofs, so you can understand the meaning of flying onces again ajet donkey plane in the air.

Horrible. Lost my luggage and were not able to find it. They do not speak English nor know the difference between a ticket and a bag tag. The worst experience ever.