AKD furniture Reviews 

119
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

So pleased to have found AKD to make a bespoke-sized traditional style oval table. The company were quick to send out the requested samples and ordering was straight-forward with the helpful example d... See more

Rated 5 out of 5 stars

We searched everywhere for a period king size bed & we found this at AKD furniture. I cannot recommend this company enough. From the initial enquiries, the team were so helpful, guided us & answered... See more

Company replied

Rated 5 out of 5 stars

Hi Isobel & Andy I’m glad to report my mahogany partners desk arrived this week and I assembled it today. I’m delighted with it and it has exceeded my expectations. A classy design and quality manu... See more

Company replied

Rated 5 out of 5 stars

My beautiful day bed and desk arrived today, looking great. The design process was really straightforward and open to suggestions and changes. There was good communication and expectation mana... See more

Company replied

Company details

  1. Furniture Store

Written by the company

AKD furniture is a family-run business that specialises in solid mahogany furniture. Supplying furniture since 2008, all our pieces are handmade to the highest quality. Our family believes that exceptional handmade furniture should be an option for everyone, and we sell direct to customers, hotels, and businesses at ex-factory prices. We take huge pride in the furniture we build, and aim to deliver through honest interactions and authentic pricing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(119)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My chiffonaire from AKD Furniture was delivered two weeks ago, more than pleased with the quality of the furniture. Would highly recommend AKD, along wait for the goods to arrive but we'll worth it

My chiffonaire from AKD Furniture was delivered two weeks ago more than pleased with the quality of the furniture. Would highly recommend AKD, a long wait for goods to arrive but well worth the wait well done AKD furniture.

August 16, 2023
Unprompted review
AKD furniture logo

Reply from AKD furniture

Hi Brian Thank you so much for your lovely words and we are so pleased that you are happy with the Chiffonaire, and thank you for your patience. We look forward to hearing from you again. Isobel and Andy

Rated 5 out of 5 stars

Quality product and customer service

Our beautiful new bedroom furniture came this week, 2 wardrobes, 2 bedside cabinets, a tall boy and chest of drawers in light mahogany. We are absolutely delighted with it. As it's made to order there is usually a waiting time for it, but it's well worth the wait. This is our 4th order from AKD and, as always, the quality of the furniture and customer service Andy and Isobel provide has been excellent. Andy gave me useful advice regarding design and customisation, and Isobel kept me informed throughout the process. I highly recommend AKD for their products and customer service.

August 7, 2023
Unprompted review
AKD furniture logo

Reply from AKD furniture

Dear Claire, Thank you so much for your lovely comments and it is always great for us to have loyal customers like yourselves. Customer service is very important to us and we always strive to make sure we keep you informed. So glad you loved your bedroom furniture. isobel and Andy

Rated 5 out of 5 stars

Beautiful pieces of statement furniture

Really delighted to receive our beautiful desk and chair. All arrived well packaged and delivered with care. Our order did take a while to arrive and we were forewarned of this but absolutely well worth the wait.we were informed of our furniture’s progress every step of the way.

August 2, 2023
Unprompted review
AKD furniture logo

Reply from AKD furniture

Hi Gillian Thank you so much for your lovely review it is appreciated. I am glad it arrived ok and apprecaite that it does take time but that you were happy when it arrived. We look forward to hearing from you again. Isobel and Andy

Rated 5 out of 5 stars

Lovely new bed!

Our new spare bed has arrived! It was easy to put together, looks fantastic, and feels incredibly sturdy and good quality; far better in every respect than I had expected. Quite envious of our guests actually! Communication on progress of construction and delivery was great, thank you very much to Isobel and the rest of your team!

July 11, 2023
Unprompted review
AKD furniture logo

Reply from AKD furniture

Hi Tim, Thank you for a lovely review it is appreciated. We are so pleased that you are happy with the bed and so will your guests be. We look forward to hearing from you again in the future. Isobel & Andy

Rated 5 out of 5 stars

Very responsive and worked with me to…

Very responsive and worked with me to get the bespoke design of the furniture I wanted. Kept me informed all the way from order to delivery. First class!

June 6, 2023
Unprompted review
AKD furniture logo

Reply from AKD furniture

Many thanks for such a lovely review, it is really appreciated. We were so pleased we could provide the bespoke piece that you wanted and hope to hear fom you again in the future. Andy and Isobel

Rated 5 out of 5 stars

Highly Recommended

I have ordered 2 Cane Barrel chairs. It took 5 months from ordering to delivery.My experience with AKD is very positive. They are very decent and responsive. The quality of the chairs is above my expectations. Everyone liked them.
The price is reasonable but I had to order the cushions separately. I strongly believe that the cushions should come with the chairs as the cost of them will be significantly less.

May 16, 2023
Unprompted review
AKD furniture logo

Reply from AKD furniture

Dear Adel, Thank you so much for your lovely review and we are so happy you liked your chairs and that the quality was more than you had expected. I do totally agree it would be lovely to supply the cushions with the chairs, but as mentioned to you, it is simply because the funriture is made in Indonesia and we are unable to source fabrics out there that meet the British Fire Standards. RealLeather is not an issue as it is a natural material. We have sourced a local upholster, close to where the furniture arrives in Essex and he can happily make the cushions and either supply fabric from a choice he has or you can arrange your own. Unfortunately the cost of upholstery in the UK is very high . We price our chairs as competively as we can as we know that customers have extra costs in the UK to add cushions etc. Many thanks again for your lovely comments .Andy & Isobel

Rated 5 out of 5 stars

Partners desk, green leather in mahogany.

We purchased a partners desk from AKD. Couldn't be more pleased. Customised a few features which was made very easy with the team, design drawings produced, alterations to design made and order placed. This was followed by excellent updates on delivery, even received a tracking link to see position of the container ship carrying the desk. superb service from start to finish, couldn't fault AKD. Thanks team.

May 16, 2023
Unprompted review
AKD furniture logo

Reply from AKD furniture

Hi Tony, Thank you so much for your lovely comments and we are so pleased you were happy with your Desk, and we managed to get the alterations etc that you wanted. I am sure you will have years of enjoyment from it. Thank you as well, for your comments about the tracking. It is great to know that customers enjoy this, as it keep you informed of where your order is at all times, on its journey to the UK. We do hope to hear from you again. Andy and Isobel

Rated 5 out of 5 stars

SO PLEASED with my new desk!

I could not be happier with the ‘L’ shaped desk I ordered from AKD Furniture. I initially dealt with Andy who went through all the options with me (dimensions, colour, handle finish, leather etc) and he was excellent in ensuring I had the final designs of a desk that was to my specification. He sent out colour samples on a number of occasions and when I decided on the right colour, he had technical drawings put together for me to sign off on. There was a longer-than-usual wait from when I signed off on the drawings to taking final delivery of the desk (due to Christmas holidays and shipping logistics) but Isobel was EXCELLENT in keeping me updated on timings and eta of the desk to arrive. She even sent me tracking details so I could see the progress of the shipment at all times. Such a nice touch! It was 100% worth the wait. The desk is PERFECT and I couldn’t be happier with it. The finish is beautiful and the dimensions are spot on. Unfortunately I scratched the desk (my fault) and I contacted Isobel to find out if there was a touch up stain I could get from AKD. The next day, at my door was a complete wood touch-up kit. Overall the service and the product are perfect. The price is way below anything else on the market for this type of custom-made desk. Thank you to Andy and Isobel. I ordered an ‘L’ shaped desk in mid-brown. I went for green leather and a keyboard sliding drawer

April 5, 2023
Unprompted review
AKD furniture logo

Reply from AKD furniture

Good Morning Luke, Thank you so much for your lovely review and comments. We are so pleased you are happy with your desk and the service. I was especially pleased you were happy with the tracking of the ship option, it helps us keep customers informed about their furniture and also to show that if there is a delay, due to events oustide of our control , they can see we are being upfront when we tell them. I am also very happy that the pens worked for you. Thank you again and it has been a pleasure provding your desk. We hope to hear from you again. Thanks Andy and Isobel

Rated 5 out of 5 stars

Fantastic quality product and great…

Fantastic quality product and great customer service. Flexible regards delivery given we weren’t able to accept the desk when it was ready. Very happy with all aspects of the AKD service.
Thanks

January 3, 2023
Unprompted review
AKD furniture logo

Reply from AKD furniture

Dear James Thank you so much for your lovely comments and we are so pleased you were happy with your order. We look forward to hearing from you again. Andy and Isobel

Rated 5 out of 5 stars

We recently bought a Campaign side…

We recently bought the Campaign side table and we’re so pleased with it that we decided to match it with a console table. Problem, AKD didn’t make one. What problem! We designed what we wanted and AKD made one to our specification. It arrived yesterday and it is SPLENDID!!

November 23, 2022
Unprompted review
AKD furniture logo

Reply from AKD furniture

Dear Caroline and Philip, thank you so much for your lovely review and comments. We are so pleased you are happy with the console table and thank you for the photos. The table looks lovely. Hopefully we will hear from you again in the future.

Thanks Andy and Isobel

Rated 5 out of 5 stars

So happy with our wardrobes

We ordered two Colonial Wardrobes to match our other bedroom furniture. From the outset the customer service was excellent - helping to choose the right finish, updates on the order and delivery. I cannot recommend this company more highly - its a wait for the furniture to come from abroad but totally worth it.

November 2, 2022
Unprompted review
AKD furniture logo

Reply from AKD furniture

Many thnaks for your lovely comments and we are so pleased you are happy with your wardrobes and thank you for the photos, they look amazing. We look forward to hearing from you in the future. Andy and Isobel

Rated 5 out of 5 stars

Custom designed bookcase

We wanted an unusually sized bookcase to fit in with some antique furniture. The result is superb. It is hard to distinguish from a 19th bookcase nearby. The standard of workmanship and finish are exceptional, I don't know how they do it at such a good price. It was a long wait but well worth it.

October 5, 2022
Unprompted review
AKD furniture logo

Reply from AKD furniture

Dear Ron, Thank you for your lovely comments and we are so pleased you are happy with the bookcase. We do appreciate that the wait was longer than we would have liked, due to so many external factors like strikes etc, it can be so frustrating for everyone. Hopefully we will hear from you again in the future. Many thanks. AKD Furniture

Rated 5 out of 5 stars

Delighted with our purchase of bed and…

Delighted with our purchase of bed and bedside cabinets. The furniture is solid and finished to a very high standard. The delivery team were efficient and professional and the whole process was well managed in terms of communications particularly due to the long delivery time. Well worth waiting for !

September 17, 2022
Unprompted review
AKD furniture logo

Reply from AKD furniture

Thank you so much for your lovely comments and we are so happy you are pleased with your furniture. The wait was much longer than we would have liked due to so many external factors and I have passed on your lovely comments about the delivery team, as they are so important to our business. Many thanks again . AKD Furniture.

Rated 5 out of 5 stars

Highly recommended - 5 star!

I have never bought any furniture from the Internet website before, but after several month of unsuccessful search in numerous London showrooms, I have finally decided to buy the bed and two bedside cabinets from AKD.

Andy was extremely helpful in direct telephone conversations and even sent free samples of different wood finishes to help with the final selection before placing the order. AKD kept me informed of during manufacturing and delivery progress and were very helpful with arranging the delivery date.

The whole process, although longer than normal due to the Covid pandemic, was very smooth.

The furniture arrived in perfect condition and was very quickly and efficiently assembled by the delivery team. The quality is higher than expected and I intend to buy more furniture directly from AKD. Definitely highly recommend!

August 7, 2022
Unprompted review
AKD furniture logo

Reply from AKD furniture

Thank you Martin for such a lovely review, it is much appreciated. We are so pleased you are happy wth your bed and the cabinets and they certainly look lovely inthe room. I will also pass on your comments to our experienced delivery team. It is great to acknowledge that they offer a good service, as they are part of the team. We are looking forward to hearing from you again. Many thanks Andy, Isobel and Daniel.

Rated 5 out of 5 stars

Queen Anne 4post double bed

When my partner and I retired to a Georgian flat by the sea, we felt the furniture should complement the architecture... most importantly: the bed! After much discussion about style and contacting a number of suppliers, we felt confident that AKD Furniture could provide the piece we wanted at a very competitive price. The ordering process couldn't have been simpler, Isobel was always available to answer questions and we were even able to adjust the design slightly to accommodate a double-sided head board. The colour of the wood was the most difficult decision but AKD's samples made the final choice very easy.
Anticipated delivery time didn't account for the Covid upheaval around the globe so we had to wait a little longer than would be normal but Isobel kept us updated. The only 'less-than-5 star' element was the delivery company who operate a strange appointment system - despite lengthy communications, they still managed to fail to turn up as initially arranged. However, this little glitch couldn't dent our absolute joy when we finally received the magnificent bed! A beautiful piece of furniture, perfectly finished and fairly simple for two people to assemble. Well worth the wait!! We can highly recommend AKD Furniture for their range of products and excellent customer service.

July 26, 2022
Unprompted review
AKD furniture logo

Reply from AKD furniture

Dear Fleur, Thank you so much for such a lovely review and we are so pleased you are happy with your bed and of course thank you for your patience and understanding with the extended delays, due to the worldwide Covid situation. I am sorry you had to experience a less than perfect delivery service, and we work closely with the delivery company to ensure that they give the best service possible , but occasionally that falls short, so I am sorry about that and of course we will feed that back. Thanks you again and enjoy your lovely bed and we hope to hear from you again. Many thanks Andy, Isobel and Daniel .

Rated 5 out of 5 stars

Very happy...

We were very happy with our custom made cabinet when it arrived. Although it took a few months to be made and shipped, we were kept informed of progress throughout the process.

July 15, 2022
Unprompted review
AKD furniture logo

Reply from AKD furniture

Dear Ian Thank you so much for your lovely comments and for your patience with the shipping delays . We are so pleased you are happy with your cabinet and our communications. We look forward to hearing from you again in the future. Andy, Isobel and Daniel

Rated 5 out of 5 stars

All good things come to those who wait

After much searching and trying find a set of drawers. I had found the style that I was after, campaign (short boy) style. AKD furniture had it all. I sent an email, I was called the next day, I was advised of how to proceed and what was involved from planning to actual drawings! A part payment/deposit to get the process started. Advised of what I wanted and specifications
I was sent a few weeks later a drawing of what the item would look like and if required any modifications/changes, once agreed onto production. I was advised it would be 3 months to have the item made and shipped.
Unfortunately due to COVID and the issues with international shipping things would take longer. However credit to AKD once again fully updated and advised of transit, delays meant item would drop until June. TBH it was disappointing, however all good things come to those who wait!!! Once in the UK communication from AKD was on point. Advised of courier contact within a few days courier company contact made, date for delivery agreed. Day of delivery, called by couriers advised of time. Couriers came placing item in my home.
When I opened it, I was blown away, WOW!!!
The craftsmanship the finish and above all it was as I had asked for. I cannot praise this company highly enough, the finished product is just stunning. Thank you so much AKD
🌟🌟🌟🌟🌟🏴󠁧󠁢󠁳󠁣󠁴󠁿
Best wishes, Michael McCusker

July 9, 2022
Unprompted review
AKD furniture logo

Reply from AKD furniture

Dear Michael, Thank you so much for your lovely review and of course for you patience, it was definitely a longer wait than we and you had anticipated and frustrating for both of us. It is never good when external issues have such an impact. I am so glad that the delivery went well and that you are happy with the communication at all stages. I will certainly pass on your comments to our carpenters, they take such a pride in their work, it is great when customers give such lovely comments about it. Thank you again and we hope to hear from you in the future. Andy, Isobel and Daniel

Rated 5 out of 5 stars

Majestic furniture and highly efficient service…

We ordered dining table with 8 chairs and a coffee table. The furniture looks majestic. We had a fantastic, well informed service . The cost was reasonable. All went according to plan. Highly recommended . Wishing the team all the very best.

June 18, 2022
Unprompted review
AKD furniture logo

Reply from AKD furniture

Mr Job Thank you so much for your lovely comments and review. We are so happy you are pleased with your furniture and for your patience. We look forward to hearing from you again in the future. Andy, Isobel and Daniel

Rated 5 out of 5 stars

3 door mahogany sideboard

We ordered a 3 door mahogany sideboard and it’s absolutely beautiful. It looks even better than on the photo. We were a bit concerned about damages as it travelled such a long distance from Indonesia to England but it was brilliantly packaged and there is not one scratch on the sideboard.
We are so pleased with our purchase and it was well worth waiting for.

June 7, 2022
Unprompted review
AKD furniture logo

Reply from AKD furniture

Dear Iris Thank you so much for your lovely comments and we are so pleased you are happy with your sideboard. Thank you as well for the photo it looks lovely. Thank you as well for your patience on its long journey to the UK. We hope to hear from you again. Isobel, Andy and Daniel

Rated 5 out of 5 stars

Ordered a celtic sleigh mahogany bed

Ordered a celtic sleigh mahogany bed. Bad bit horrendous delay of 5 months or so. However the staff at AKD are extremely helpful, prompt and curtious in communications. The best bit is without doubt the outstanding quality and finish. Beautiful. Immediately ordered a desk in same range.

May 24, 2022
Unprompted review
AKD furniture logo

Reply from AKD furniture

Hi Kevin Thank you so much for your lovely comments and of course for your patience with the long delay. The current worldwide situation with shipping is having a massive impact on everyone and we are so grateful for your understanding. We will keep you updated with your desk and its progress and of course we are always at the end of a phone or email, to answer any questions. Many thanks again and enjoy your bed. Andy Isobel and Daniel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look