After the merger - surprise surprise - dramatic price increases. I thought mergers were meant to be more efficient and competitive. Not in this case. Bank box: 700 DKK before, now 1100 DKK -> 5... See more
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We are very happy with Vestjysk Bank since we switched 3 years ago. We have a great advisor, Birgitte, who provides personalized service. She is flexible when arranging meetings and answers our quest... See more
A great bank experience! Recommanded by some friends who really appreciated Vestjysbank and especially the branch of Hvide Sande, I contacted the team for a Housing loan. Besides very competitive... See more
Company replied
We always receive fantastic advice and assistance from Felix and Søren in Esbjerg! We relocated to Denmark and feel in great hands. We are so glad to be at Vestjysk bank and look forward to a long fut... See more
Company replied
Company details
Written by the company
I AL Sydbank hjælper vi hver dag mere end en million privatkunder og 100.000 erhvervskunder videre mod deres mål. Selvom vi er blandt de største banker i Danmark, går vi ikke på kompromis med nærheden til vores kunder. Vi er tæt på i hverdagen og engagerer os i de lokalsamfund, vi er en del af. For os hænger en stærk forretning og et tydeligt samfundsansvar uløseligt sammen. AL Sydbank er resultatet af fusionen mellem Sydbank, Arbejdernes Landsbank og Vestjysk Bank i december 2025.
Contact info
Peberlyk 4, 6200, Aabenraa, Denmark
- 70107879
- kundeservice@sydbank.dk
- al-sydbank.dk
3.9
Great
15K reviews
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October 4, 2021
Unprompted review
Reply from AL Sydbank
Hey Samuel
Thanks for your answer, please give us a call on 70107879, if you want to talk to us.
Venlig hilsen Stine
Wish we had an option to give minus…
Wish we had an option to give minus ratings like the interest rates.
I don’t know about other branches but I have an account in their Nørrebrogade branch.
Nørrebro has probably most number of non-Danish population and I am guessing they have a lot of non-danish Customers too.
But they treat non-Danish really bad. If you just want an account for normal banking then it is fine but if You want to get any kind of credit - Credit card, home loan, car loan and if you are not Danish, do not speak Danish, you can’t get anything. No matter how good is your finances.
First they will tell you something and if you sort that thing out they will find another excuse to refuse you.
The branch Manager even asked my how did you get Permanent Residence here in 5 years- it is not possible, you do not even speak Danish.
I can say the branch Manager do not like non-Danish customers.
Going to move to other bank soon.
If you want to use AL-bank, do not use Nørrebro Branch.
October 3, 2021
Unprompted review
If I could give 0/5 I would
If I could give 0/5 I would. Consistent severe incompetence and a basic inability to provide basic banking services. Easily the worst service provider I have ever come across, regardless of sector. Incapable of even the most simple tasks or requests.
Here are some of the joys you could experience with AL if your experience is anything like mine:
- cancelling automatic payments for no reason - after investigating why I got the answer "huh, not sure why we did that" and no apology.
- Locking my bank account due to "suspicious activity" on a Friday afternoon without first calling me to check so I had to wait until Monday to get it opened again. Again, no apology provided.
- A web interface from the 1990s where the latest update/skin REMOVED features (like "create a copy of this payment") so that you have to pay extra for those.
- If you ask a question in English, you get a sarcastic answer in Danish.
Truly the worst thing about Denmark is Arbejdernes Landsbank. Please choose another bank for your own sanity's sake. They are so far beyond incompetent that it would be funny if it wasn't so tragic. I look forward to switching to Danske Bank as soon as possible.
*UPDATE AFTER REPLY*
My experiences are far from unique, you do not care about your customers. It is no wonder everybody I know who used to use AL now use other providers.
September 13, 2021
Unprompted review
Reply from AL Sydbank
Hi Adam. We are sorry to hear that we do not live up to your expectations. We generally do everything we can to provide all customers with a good and competent service. But sometimes we also make mistakes, and we of course apologize for that. We hope you'll enjoy being a customer of Danske Bank.
No! Avoid!
Just choose another bank! Avoid!
We had the worse service here always
( and in different locations) and we’ve been treated so bad specially when they realise you are not Danish. We have been clients for many years but finally my husband switched to Nykredit and was the best decision! They do not treat people differently depending on where they come from!
September 11, 2021
Unprompted review
Reply from AL Sydbank
Hi Oana Maria
I´m sorry to hear about your experiences with us. I cannot see your surname or contact-info her, so I cannot look you up in our system and investigate what has happened. However, I can assure you that we always do our best - no matter if you are Danish or not.
Best regards Lone
Outstanding Customer Service
I'd give a 10-star if I could to Maria - the Servicerådgiver at Sydbank Direkte. She was extremely helpful. Everything was explained clearly and professionally with efficiency. I had plans to call up other banks for information prior to ringing Sydbank, but didn't feel the need to do so after speaking to Maria. Her outstanding customer service assured me that this is the bank I will go to.
September 2, 2021
Unprompted review
Reply from AL Sydbank
Hi Jean, thanks for your fine review. Nice to hear that you have had a good experience.
With kind regards.
Jess, Sydbank
Reply from AL Sydbank
Hi Davis
Thank you so much for your review. We are happy to hear that you are so satisfied with us.
Have a nice day.
Best regards, Lone
Didn't had any problem.
July 25, 2021
Unprompted review
Reply from AL Sydbank
Hi Egidiu
Thanks for your review and the 5 stars :)
We take pride in providing a service that makes a difference and advice that is simple to understand.
Bedste hilsner
Annette
Super god bank
Super god bank. 👌 Kompetente rådgivere som er ærlige 👍. En bank der er der for kunderne.
July 16, 2021
Reply from AL Sydbank
Hej Siw. Tusind tak for din anbefaling og de 5 stjerner. Hvor er det dejligt at læse, at du er så tilfreds med os og altid får god og personlig behandling. Vi vil gøre vores allerbedste for, at det fortsætter sådan. Rigtig god weekend, når du kommer så langt. Venlig hilsen Louise
Reply from AL Sydbank
Hej Poul Erik. Tusind tak for din anbefaling. Hvor er det dejligt at læse, at du er så tilfreds med os. Vi vil gøre vores allerbedste for, at det fortsætter sådan. Rigtig god sommer. Venlig hilsen Pernille
Reply from AL Sydbank
Hej Lars. Hvor er det dejligt, at du er tilfreds med os. Vi vil gøre vores allerbedste for, at det fortsætter sådan. Rigtig god sommer. Venlig hilsen Pernille
Unreliable
I recently moved to Denmark and obtained a visa and needed to open a bank account. From everything I researched Sydbank seemed like a great choice for my needs. Unfortunately after a month I have decided to take my business elsewhere. They not once, but 3 times, lost my documents, that I had brought to them to scan in order to create an account. It’s terribly upsetting, not to mention, irresponsible, that this establishment is unable to keep track of the their potential customers vital documents.
July 1, 2021
Unprompted review
Reply from AL Sydbank
Hello Asa
I can only regret the experience you have had and would very much like to investigate the matter further, as what you describe is far from our normal procedure. Please call us at 7010 7879, and ask for one of the leaders.
Best regards
Annette
Best bank I’ve had since I live here
I’ve lived in Denmark for 5 years now, over that time I’ve had 4 different banks, at last I got to know Vestjysk bank which was recommended to me by someone I know. I can gladly tell you all this is the best bank I’ve had, with the best customer service as well. Very helpful and professional staff. I highly recommend! 👌🏻
June 17, 2021
Unprompted review
Reply from AL Sydbank
Hi Hozan
Thank you so much for your recommendation and the kind words. We are glad to hear that you are so satisfied with us and our customer service.
Have a nice weekend.
Best regards Lone
En super god service og support
En super god service og support. Tak! for det.
Med venlig hilsen Kjeld
June 4, 2021
Reply from AL Sydbank
Hej Kjeld
Tusind tak for din ros og for at du giver dig tid til at skrive.
Hvor er det dejligt at høre, at du er så tilfreds med os og får god service og hjælp, når du har brug for det. Vi vil gøre vores allerbedste for, at det fortsætter sådan.
Rigtig god dag til dig.
Venlig hilsen Lone
Reply from AL Sydbank
Hej Peter
Mange tak for din anmeldelse, og de 5 stjerner, dejligt at du er glad for at være kunde i Sydbank.
Venlig Hilsen
Mette
Super god bank
May 7, 2021
Reply from AL Sydbank
Hej kunde :)
Tusind tak for din anbefaling og de 5 stjerner. Hvor er vi glade for at høre, at du er så tilfreds med os. Vi vil gøre vores allerbedste for, at det fortsætter sådan.
Rigtig god weekend.
Venlig hilsen Lone
Great service and advice!
April 9, 2021
Reply from AL Sydbank
Hi Joy
Thank you so much for your recommendation. I´m happy to hear that you are satisfied with us.
Have a nice weekend.
Best regards Lone
Reply from AL Sydbank
Hej Gorm
Tusind tak for din anbefaling. Vi er glade for at høre, at du er så tilfreds med os og vil gøre vores allerbedste for, at det fortsætter sådan.
Rigtig god dag og påske til dig.
Venlig hilsen Lone
God og relevant rådgivning.
March 23, 2021
Reply from AL Sydbank
Hej Henning
Tusind tak for din anbefaling og for, at du giver dig tid til at skrive. Det betyder meget for os. Vi er glade for at høre, at du er så tilfreds med os og vil gøre vores bedste for, at det fortsætter sådan.
God dag til dig.
Venlig hilsen Lone
Oh I just love this bank
Oh I just love this bank. I have my accounts setup in the Brande, and there is a great man manager. He is the benchmark of bank service for me, Great response and advice, great personality and always available.
Am very happy with Sydbank mobile app as well.
March 12, 2021
Unprompted review
Reply from AL Sydbank
Hi Kumar
Thank you so much for the great review.
best regards
Angelika
Reply from AL Sydbank
Hej kunde :)
Tusind tak for din anbefaling og velkommen i Vestjysk Bank. Hvor er det skønt at høre, at du er så glad for at være kunde hos os.
Rigtig god weekend, når du kommer så langt.
Venlig hilsen Lone
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