Alakazam Magic Shop Reviews 

502
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and services provided. Many people highlight the exceptional customer service, noting the staff's helpfulness, professionalism, and quick responses. Reviewers appreciate the dedication and care shown by the team, often feeling like part of a family, and recommend the company for its impressive routines and top-quality merchandise. However, some customers also noted dissatisfaction with the quality or condition of certain products, such as poorly produced recordings or damaged items, and a few experienced issues with overall service.

What people talk about most

Product

Consumers find product quality to be exceptional, with many reviewers expressing delight and satisfaction... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class, amazing,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting its excellence and... See more

Quality

People report positive experiences with quality, often describing products as "perfect" and "top-notch" with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just tested Alakazam's "Print By Magic" service. Really happy with the two custom cards I received back using the online poker card template. First, the turn around time was excellent (just one week... See more

Rated 5 out of 5 stars

Such a Huge Fan of Alakazam Magic! Such a fan of the Entire Staff and Especially Peter & Harry Nardi. The creative influences and never ending great Magic they bring to us is always enjoyable and fun.... See more

Rated 5 out of 5 stars

Alakazam is my one stop shop for all my magic supplies. Peter, Harry and the Gang are always coming up with new and very impressive routines, which they have designed and have produced on top quality... See more

Rated 5 out of 5 stars

I Live in the USA and have been buying from Alakazam for years now. Every experience I have had has been tremendous. Their customer service is second to none. They cater to all levels of magici... See more


Company details

  1. Magic Store

Written by the company

Alakazam Magic are one of the longest established magic companies in the UK and over the past three decades, we have grown to become to one of the leading manufacturers and retailers of magic in the world. From our prompt delivery of orders to our knowledgeable technical advice, online magic tuition and superior after sales care it’s no surprise that Alakazam Magic is now the first port of call for 1000’s of amateur and professional magicians the world over.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

502 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(502)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent AAA service

Excellent AAA service, quality products, amazing customer services and with clear, quality tutorials. Can't recommend enough. Well done Alakazam!

March 25, 2024
Alakazam Magic Shop logo

Reply from Alakazam Magic Shop

Thank you Andrew

Rated 1 out of 5 stars

Product not shipped after almost two…

Product not shipped after almost two weeks.

March 25, 2024
Alakazam Magic Shop logo

Reply from Alakazam Magic Shop

If you require any help please get in touch with us at the shop and we will ensure any issues are rectified promptly

Rated 5 out of 5 stars

The very best

Fantastic service, great prices, truly welcoming and supportive company, only use anoy other supplier if it us for something Alakazam do not supply, which is minimal.

March 25, 2024
Alakazam Magic Shop logo

Reply from Alakazam Magic Shop

Thank you so much. We appreciate your business and support!

Rated 5 out of 5 stars

Best magic shop!

This is such a welcoming place to go, with the best customer service ever! Everyone is lovely there and are always happy to help you out and have a chat!
They sell amazing magic tricks, from amazing people!

March 25, 2024
Alakazam Magic Shop logo

Reply from Alakazam Magic Shop

Thank you Henry!

Rated 5 out of 5 stars

They make you feel like part of the…

They make you feel like part of the family!! They answer your questions and ship your product as fast as they can. Excellent Communication!!

March 25, 2024
Alakazam Magic Shop logo

Reply from Alakazam Magic Shop

Thank you Adam!

Rated 5 out of 5 stars

Impeccable service.

Impeccable service, excellent products, good prices. A perfect team of magicians at the customer's service.

March 18, 2024
Unprompted review
Alakazam Magic Shop logo

Reply from Alakazam Magic Shop

Thank you so much!

Rated 5 out of 5 stars

I'm glad I found Alakazam Magic

I'm glad I found Alakazam Magic. Great tricks, the staf is professional and very nice. Great customer service. The tutorial videos are easy to understand. There's so many more tricks that I've seen that I will be back to order again.

March 25, 2024
Unprompted review
Alakazam Magic Shop logo

Reply from Alakazam Magic Shop

Thank you Zino

Rated 3 out of 5 stars

Products good but comm bad

Products seem okay but communicating with company is horrible. Chat on website doesnt seem to work, I have emailed sales with no response. Not sure what to do. Real shame.

January 25, 2024
Alakazam Magic Shop logo

Reply from Alakazam Magic Shop

Hi Joseph,

So sorry to hear your frustration. The chat unfortunately isn't man 24/7 but we always reply to messages as soon as we are back online. Our store is currently closed at the weekends (so this may delay your email reply until Monday) even though we do try to respond at weekends when it's possible.

I have checked the chat log and your messages were responded too. It seems like you were attempting to place an order while the site was down for updates. If there is any way we can help please let us know as we are always happy to help.

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