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Britannia Movers - East  Reviews 

1,037
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, cheerful, and incredibly hard-working throughout every single stage of the entire moving process. Many consumers deeply appreciate the very careful handling of their personal belongings, alongside the clear and prompt communication provided by the supportive office team. However, some people mentioned unfortunate instances of damaged items, such as broken possessions or damaged plants, along with occasional planning and packing oversights. A few other customers also reported feeling quite frustrated regarding unfulfilled packing tasks or unexpected issues that arose during the stressful delivery day.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that the removal teams and office personnel... See more

Service

Users describe positive interactions with service, highlighting a seamless and professional moving process... See more

Product

Reviewers highlight ambiguous aspects of product quality and packaging, as opinions are divided. Some... See more

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of opinions. Some... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Alan Cook were great. They answered all our questions, were flexible and accommodating when our completion date moved, and the father-son duo who fulfilled our move over the 3 day... See more

Company replied

Rated 5 out of 5 stars

WoW - Kevin,Josh&Mark MURRAY moved us yesterday (Weds 29th) to Lowestoft. What a fantastic bunch of guys they were - nothing was too much trouble. Restored our faith in removals after a previous BAD E... See more

Company replied

Rated 5 out of 5 stars

The whole package. Being able to provisionally book the date, then the person who came to see & price our move. being able to hire your sturdy boxes witn refund when you collect them. Helpful packing... See more

Company replied

Rated 5 out of 5 stars

Sam, Shaun, Jay and James moved me on 16th April from Norfolk to Durham. I can’t recommend them enough. Really professional service. Polite, cheerful hard working who went above and beyond to make the... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility
  4. Storage Facility

Written by the company

Britannia Alan Cook, Britannia Harrison & Rowley and Britannia Pink & Jones became sister companies in October 2024. This means our trusted, family-run business now proudly covers a larger part of the East of England with a combined fleet and team, our capacity is now stronger than ever. With a combined heritage of over 370 years, the teams at Britannia Alan Cook, Britannia Harrison & Rowley, and Britannia Pink & Jones have been trusted to move and store belongings with care, precision, and professionalism. We proudly serve Norfolk, Suffolk, Cambridgeshire and Northamptonshire offering local, national, and international removals, including regular services to Europe. Whether you're relocating your home or business, or need flexible storage solutions, we’re here to help. None of this would be possible without our exceptional team. Our staff are experienced, knowledgeable, and genuinely friendly they're always willing to go the extra mile to ensure your move is smooth and stress-free. In the past year alone, we’ve helped over 2,500 customers move and provided tailored storage solutions for countless others. We are proud members of the British Association of Removers, holding many Quality Standards that reflect our commitment to excellence. Our Services Include: Domestic & Commercial Removals Home & Business Removals Secure Storage Solutions Full & Fragile Packing Services Shredding Services Document & Archive Storage Contact us today for a free, no-obligation quotation: Britannia Alan Cook - 01508 520631 Britannia Harrison & Rowley - 01480 279700 Britannia Pink & Jones - 01536 211166 Learn more at: Britannia Alan Cook - alancookremovals.co.uk Britannia Harrison & Rowley - harrisonandrowley.co.uk Britannia Pink & Jones - pinkandjones.co.uk

We're Here To Make Moving Exciting, Not Exhausting

Written by the company

Family Run for Over 40 Years!
It’s our fantastic team that really sets us apart. Everyone here is full-time, professionally trained, and genuinely friendly, helpful, and always willing to go the extra mile. We care about delivering a great experience every time, which is why we’re proud members of the British Association of Removers and proud holders of six respected quality awards.

Contact info

Promotion box for Britannia Movers - East

Experts in Every Move

We're here to make moving exciting not exhausting!

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,037)

239 reviews in the last 12 months

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Rated 5 out of 5 stars

OMG how good were Alan Cook Removals

OMG how good were Alan Cook Removals. Searched for recommendations their name came up again and again now we know why. Great quote, load of help from friendly staff, day of the move they turned up on time with the right size lorries, Rob and Matt were brilliant, looked after our mum and refused to let her do anything. Nothing was too much trouble, they went out of their way to make sure everything was perfect, and made a difficult day SO much easier. Well done team, great job! Highly recommended.

August 7, 2026
Unprompted review
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Reply from Britannia Movers - East

This is wonderful to hear, thank you so much for your kind words, recommendation and 5 stars Andy - it means an awful lot! We're so pleased that you were happy with your move from start to finish and that Rob and Matt made sure the day went so smoothly and with care. Wishing you the very best in your new home!

Rated 5 out of 5 stars

Great Removal Service again.

Rob who packed us was a helpful, friendly and really quick at packing up our home.
James, Dan, Mark M, Chad (Colin) were fantastic at moving all our content from one home to the another. Really friendly and helped to take the stress off the day.
Thank you

July 29, 2026
Unprompted review
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Reply from Britannia Movers - East

That's wonderful to hear, thanks so much Steph! Wishing you the very best in your new home.

Rated 5 out of 5 stars

From beginning to end superb

From beginning to end superb! From the moment I spoke to Britannia they were so helpful offering a range of solutions to fit my forever moving requirements. Nothing was to much trouble, the shift in dates were accommodated without any hesitation. My belongings were put in storage for a few months with care and the team ( Oliver & Connor )who moved me 230 + miles were fantastic as were the lovely team I spoke to regularly in the office. To sum it up they were a pleasure to do business with. I would highly recommend them.

July 20, 2026
Unprompted review
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Reply from Britannia Movers - East

Thank you so much for your wonderful review Jo, We really appreciate it. We hope you are settling into your new home 😊

Rated 5 out of 5 stars

I’ve never seen people work so hard

The men were polite, friendly and very efficient. A large amount of possessions were packed, moved and unloaded as quickly as was possible. I have never seen people work as hard as Chris D. and Ben W. did, in extremely unpleasant hot temperatures. They are stars, and made a very stressful three days easier for us.

July 14, 2026
Unprompted review
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Reply from Britannia Movers - East

Thank you Ken for your wonderful review, Our teams have dealt with the Heatwave conditions incredibly well they are all amazing. Best wishes

Rated 5 out of 5 stars

Prompt efficient and very careful

Prompt efficient and very careful. Friendly and happy to put items where needed and move it again if required.

July 17, 2026
Unprompted review
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Reply from Britannia Movers - East

Thank you for your 5 star review Steve, we really appreciate it.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish
The team who moved us were absolutely fantastic. We were relocating from the Midlands to Wales, and from the outset they gave us real confidence in their ability to handle the move. They met us at the new property on the same day, working quickly yet taking great care with all of our belongings throughout. I would wholeheartedly recommend them, and Britannia as a whole, to anyone planning a move.

June 8, 2026
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Reply from Britannia Movers - East

Thank you for your kind review Mr Newbold. We're so pleased to hear everything went smoothly with your move.We really appreciate your recommendation and wish you all the best in your new home!

Rated 5 out of 5 stars

Highly recommended

After 25 years in our family home, moving was always going to be emotional and stressful, but Britannia Harrison & Rowley made the whole experience so much easier.

From the initial survey, to the fantastic office team, nothing was ever too much trouble. Everything was arranged seamlessly.

On moving day, the crew were incredible. They worked tirelessly, treating our belongings with care while ensuring everything was loaded efficiently and on time.

Unfortunately, there was a long delay in receiving keys to our new house, very glad we’d taken out the Key Waiver cover. Despite the delay, the crew were patient and understanding, the office kept in touch and once got the keys, additional staff arrived to help unload, reassembled furniture and put everything exactly where we needed it. Nothing was too much trouble.

The professionalism, teamwork and willingness to go above and beyond from everyone involved was outstanding. We don’t plan on moving for a while, but if we do, Britannia Harrison & Rowley would be our first choice. I wouldn’t hesitate to recommend them to anyone looking for a professional, reliable removal company in Huntingdonshire and Cambridgeshire.

A huge thank you to the entire team, genuinely couldn’t have got through the day without you.

July 12, 2026
Unprompted review
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Reply from Britannia Movers - East

Thank you so much for taking the time to leave such a thoughtful review. It means a great deal to the entire team Mrs Beaumont. We wish you every happiness in your new home

Rated 1 out of 5 stars

Disappointed

I would like to start saying that we've used Alan cook on previous moves and they were very good.

On this occasion to say we were disappointed from start to finish would be an under statement.
If I could upload pictures I would.
Unreplaceable,sentimental possession was broken and not even an apology.
They did offer a small " good will gesture", this did not make this experience less stressful.

June 29, 2026
Unprompted review
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Reply from Britannia Movers - East

Good morning, Mr Kirby,

Thank you for taking the time to share your feedback.

We are disappointed to learn that the service you received did not meet the high standards we aim to provide.

Having reviewed your complaint with our General Manager, I understand that we made every effort to resolve the issues you experienced on the day of your move by offering a proposed solution, which you chose not to accept.

We sincerely apologise for the damage to the item you mentioned. A claim form has already been sent to you

If you would like to discuss this matter further, please do not hesitate to contact our office. We are happy to assist in any way we can.

Rated 5 out of 5 stars

Fantastic Service

We used Britannia Alan Cook Removals for our recent house move. The team that came were very punctual, polite and very professional. From the dismantling of units and then reassembling at the new house was done with great care and precision. Would recommend to anyone looking for a good service.

July 10, 2026
Unprompted review
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Reply from Britannia Movers - East

Wonderful to hear - thank you so much for taking the time to share your experience and for your recommendation - we really appreciate it. Best wishes in your new home.

Rated 5 out of 5 stars

Britannia Movers were brilliant through…

Britannia Movers were brilliant through the whole process. Everyone we spoke to were professional and put us at ease with the whole process of moving.
On the actual day the team who came to actually move us were amazing. They did everything and made the day go with little incident - late key and completion but we were put at ease by the people in their office reassuring us. The whole process from start to end was professional, friendly and reassuring. All made so easy by Britannia movers.

June 3, 2026
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Reply from Britannia Movers - East

This is wonderful to hear, thanks so much for your kind review Carol, it means the world! We're so pleased that we could make your move easy, simple and professional. Wishing you the very best in your new home from the team.

Rated 5 out of 5 stars

From survey to moving day all went smoothly

Everything from survey to completing the move went smoothly.
With calls from Shirley to finalise plans for the move day the day prior.
Luke, Ben R and Craig got through moving us on one of the hottest day this June. They listened to how we wanted things packed and organised which lessened any stress. We had booked a full pack and bed dismantle and reassemble. We recommend using this service.
Everything is now unpacked ( just got to find locations for some of it in our new home now) nothing is damaged.
They collect the boxes and packing paper we just have to message.
All round good service which we will happily use again next time.

June 25, 2026
Unprompted review
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Reply from Britannia Movers - East

We're so pleased that everything went smoothly with your move Sue and that you recommend our service. Thank you for your kind words. We hope you'll soon find a new place for all of your things soon and wish you every happiness in your new home.

Rated 5 out of 5 stars

Great Team - Above and beyond

Matt D & Andy were fantastic. They were quoted a day & a half pack up and the same for delivery. They both managed to pack up and deliver within 2 days and absolutely smashed it considering the extreme heatwave we had this week.

They also move furniture in to a secondary position for us when we realised it wouldn’t work where it was planned.

Great lads, grafters, friendly and made the move as stressless as possible.

Thanks again

June 22, 2026
Unprompted review
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Reply from Britannia Movers - East

We're so pleased that you were impressed by our team and service Mike! Thank you so much for your kind words, we wish you all the best in your new home.

Rated 5 out of 5 stars

This experience was made more bearable…

This experience was made more bearable by the cheerfulness of our two movers. Unfortunately they had to hang around before moving us due to my husband being taken ill and moved to hospital, and did so with good grace.

June 5, 2026
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Reply from Britannia Movers - East

We're glad we could make the difficult day a bit more bearable. Thank you for your kind review. Wishing you the very best in your new home.

Rated 3 out of 5 stars

Disappointed, as have always used this company ti move in the past

Items to go to storage , was told they could be collected before move date , but then was told , this couldn’t happen also told flooring would be covered, this never happened , boxes were placed in wrong rooms ,at new property , our leather sofa that was going into storage was left on grass at new property to get to boxes behind it , which I wasn’t happy with , but the gentleman that did our move were very polite

May 21, 2026
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Reply from Britannia Movers - East

Thank you for taking the time to leave your feedback and for bringing these matters to our attention.
We are sorry to hear that your recent experience did not meet the high standards that we pride ourselves on providing. We take your comments seriously and will investigate what happened immediately to ensure this does not happen again.
We appreciate your feedback and thank you for your previous custom. We wish you all the very best in your new home.

Rated 5 out of 5 stars

Great job

Great job. Nice and efficient staff. 👍

June 1, 2026
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Reply from Britannia Movers - East

Thank you for the review Mrs Pilon! We're very pleased you were happy with our service. Best wishes.

Rated 4 out of 5 stars

The removal was done quite well only…

The removal was done quite well only reason I didn’t give 5 stars as not all the stuff taken out where not put as boxes were clearly marked

June 5, 2026
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Reply from Britannia Movers - East

Thank you for the review and feedback David. Wishing you the very best in your new home.

Rated 5 out of 5 stars

Everything intact

Everything intact, no breakages despite coming from the other side of the world. Delivered exactly at the time specified. Courteous staff with pride in their experience as packers and removal experts. All the boxes sensibly labelled and stacked so the final unpacking was made easier. Heavy, awkward items no problem for them, they took great care with the bronze kiwi! We would thoroughly recommend this company.

June 10, 2026
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Reply from Britannia Movers - East

That's wonderful, thank you so much for taking the time to share your experience Mrs Watts. We're so pleased everything arrived safely and you were pleased with the skills and service of our team. Wishing you the very best in your new home!

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