Alaya Naturals Reviews 481

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 457 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the collagen, for delivering noticeable improvements in hair, skin, nails, and joint health. Many appreciate the quality of the ingredients, noting the inclusion of five collagen types and the absence of sugar, and find that the products dissolve easily and are tasteless when mixed with beverages. The ordering process is consistently described as easy and efficient, with fast shipping and good communication regarding deliveries. However, some people were dissatisfied with specific product flavors, particularly those containing artificial sweeteners. A few customers also mentioned issues with shipping costs for single items or subscription orders, and there were occasional reports of order mix-ups.

What people talk about most

Product

Consumers express high satisfaction with the product. Many reviewers praise the effectiveness of the... See more

Quality

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Order

Customers generally express satisfaction with the ordering process, highlighting its ease and efficiency.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

User experience

People report positive experiences with the user experience. Many customers appreciate the convenience of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I add a scoop of the unflavored Ayana collagen to my morning coffee every morning. Easy peasy! I am thrilled it is five collagen types and clean anima sources. I tried the vanilla flavor and did no... See more

Rated 5 out of 5 stars

I have been using the Multi Collagen unflavored powder by Alaya Naturals for over a year now! Since I made the switch (from another brand), I feel and see the difference ~ in my complexion, my nails,... See more

Company replied

Rated 5 out of 5 stars

Oddly enough I found this off a social media add. I love Jillian Micheals and she reps for them...so I figured I would try. I use the Multi Collagen and the Creatine. Both products have made a noticea... See more

Company replied

Rated 5 out of 5 stars

I started using the Alaya Multi Collagen powder about 3 months ago. I put it in my morning coffee and I do not detect any taste and it blends into my coffee smoothly. What I have noticed is much str... See more


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service

Written by the company

Alaya Naturals is a premium wellness brand focused on quality, transparency, and evidence-based formulations designed to support everyday health. Founded by a wellness entrepreneur who set out to create the supplements she couldn’t find herself, Alaya was built on a simple belief: integrity should guide every formula, from sourcing to final production. Today, Alaya has proudly served over 700,000 customers, earning trust by prioritizing ingredient quality, meaningful dosages, and bioavailable forms the body can recognize and use. Our product line includes Multi Collagen, Advanced Synbiotic, Micronized Creatine, Joint Support, Metabolism Plus, Daily Essentials, and more, all designed to integrate seamlessly into real-life routines. We focus on research-backed ingredients and avoid unnecessary fillers or trend-driven additions that don’t serve a clear purpose. Every product is manufactured in cGMP-certified facilities and third-party tested to help ensure quality, consistency, and transparency. Beyond formulation, we believe the customer experience matters. We strive to provide responsive support, clear communication, flexible subscription options, and a seamless ordering process. Our goal is to make it easier for people to feel confident in the supplements they choose. At Alaya, we believe wellness should be thoughtful, practical, and rooted in integrity — because quality should never be an afterthought.


Contact info

4.8

Excellent

TrustScore 5 out of 5

481 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Love the product … cannot navigate the…

Love the product … cannot navigate the reorder and make corrections …please help!!

April 25, 2026
Alaya Naturals logo

Reply from Alaya Naturals

Brenda, we are sorry the reorder process has been frustrating. Our team is reaching out to you right now to help you get your order placed and make any corrections you need. We will walk you through everything and make sure you are all set.

Rated 5 out of 5 stars

Love the colostrum

Love the colostrum ! Easy with subscription to make changes etc. I have been using this for a few years and alway great communication on my orders and delivery is fast.

April 16, 2026
Rated 2 out of 5 stars

I'm not sure what to expect

I'm not sure what to expect. I've been using a month and haven't really noticed anything different. I'm using for another month to give it a chance and I hope I start seeing good results.

April 15, 2026
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Reply from Alaya Naturals

Bonnie, we appreciate your patience and your willingness to give it more time. One month is still early, and many of our customers start noticing the most visible changes in their skin, hair, and nails around the two to three month mark with consistent daily use. Results build gradually and sometimes the changes are happening before they become obvious. We are rooting for you and if you have any questions about your routine or want to make sure you are getting the most out of the product, our team is here to help.

Rated 5 out of 5 stars

Off to a good start

I started using the Alaya Multi Collagen powder about 3 months ago. I put it in my morning coffee and I do not detect any taste and it blends into my coffee smoothly. What I have noticed is much stronger finger nails, nicer looking skin and my hair seems to grow faster.

April 22, 2026
Rated 5 out of 5 stars

I get 3 different items from you and no…

I get 3 different products from Alaya Naturals and I had an issue with shipping and it was fixed as soon as it was brought to their attention!
I also feel the products themselves are good quality.

April 15, 2026
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Reply from Alaya Naturals

Anne, we are sorry about that frustration and you are absolutely right. Our team is reaching out to you right now to get all three of your subscriptions combined into one shipment so everything ships together going forward. You should not be paying shipping three times and we are going to fix that for you.

Rated 5 out of 5 stars

I love that my subscription price

I love that my subscription price, availability and ease of of date changes is the best experience I’ve had with subscriptions. I also love my collagen, been getting it here for roughly 3 years. Wouldn’t change anything.❤️❤️❤️❤️

April 15, 2026
Rated 5 out of 5 stars

It was very easy to order and my order…

It was very easy to order and my order came quickly.
I seem to have improved my skin and hair. My joints are less painful.

April 15, 2026
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Reply from Alaya Naturals

Paula, so glad you're noticing positive changes in your skin, hair, and joints. That's exactly the kind of full-body response our Alaya Naturals Multi Collagen is designed to support. And we're happy the ordering experience has been easy. Thank you!

Rated 5 out of 5 stars

Collagen is Your Friend

I have been using the Multi Collagen unflavored powder by Alaya Naturals for over a year now! Since I made the switch (from another brand), I feel and see the difference ~ in my complexion, my nails, and in my digestion. I mix 1 scoop in my morning tea and I'm good to go. I love the fact that Alaya Naturals incorporates 5 different types of Collagen into their formula. It works for me, and I'm confident it will work for you!

April 22, 2026
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Reply from Alaya Naturals

Nancy, a year in and still loving it means a lot to us. Glad you are noticing positive changes, and the morning tea routine sounds perfect. So happy you made the switch!

Rated 4 out of 5 stars

I just started a month ago and I wanted

I just started a month ago and I wanted to add cologen to my daily routine and so far it's making a difference in my day. I'm 56 and people say I don't look 56 but they think I'm in my late 30's. I want to maintain my looks and it is helping me inside and out!!!

April 19, 2026
Rated 5 out of 5 stars

I love Alaya Naturals collagen powder

I love Alaya Naturals collagen powder. I get the vanilla flavor and it tastes great in my coffee!

April 15, 2026
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Reply from Alaya Naturals

Romi, vanilla collagen in your morning coffee sounds like the perfect way to start the day. So glad you're loving it, thanks for the feedback!

Rated 5 out of 5 stars

Very easy to order especially since I…

Very easy to order especially since I needed to order my collagen sooner then my original order date. I didn't have to wait.

April 21, 2026
Alaya Naturals logo

Reply from Alaya Naturals

Flexibility to order when you need it without being locked into a rigid schedule is exactly how we designed the subscription experience. Glad it worked seamlessly for you!

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