Albatross Tours Reviews 974

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and professional staff, including tour guides and drivers, for making their trips enjoyable and well-organized. Many appreciate the well-planned itineraries, which often include longer stays in each location, allowing for deeper immersion and less frequent packing and unpacking. The quality of the holidays, including the chosen locations and accommodations, is frequently highlighted as superb, contributing to memorable experiences. However, some people mentioned occasional issues with food quality at specific venues and felt that some hotel rooms were not up to standard or that they were treated differently as part of a tour group. A few reviewers also noted instances where tour guides were perceived as unhelpful or unresponsive to individual needs, and some found certain locations or excursions disappointing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising tour guides for their exceptional... See more

Location

Clients share positive opinions on location, with many reviewers appreciating the choice of amazing... See more

Holidays

Customers consistently note positive experiences with holidays, with many describing their trips as amazing... See more

Service

Customers had positive experiences with service, with many describing tours as fabulous, amazing, and... See more

Quality

People report positive experiences with quality, particularly regarding accommodations and meals. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

- Good accommodation. Due to heat it would have been good if more inland hotels had pools. - Knowledgeable tour guide and excellent coach driver. - Stays of 3 to 4 nights at the one place we’re su... See more

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied

Rated 5 out of 5 stars

What a marvellous to Schloss Hornberg with our amazing guide Darren. The hotel was stunning, and the visits to other towns were out of this world. Our guide was friendly, and extremely knowledg... See more

Rated 5 out of 5 stars

Absolutely fabulous trip > Amazing and dedicated Guide Guido who made ups all feel important and heard. Would do another one with Albatross at any time . Great people on our group and hotels were com... See more

Company replied


Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 30 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

Download Brochure


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

974 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

La Grande France

Albatross does not disappoint. We did La Grande France and it was all amazing. The only thing that did disappoint was the nights dinner was included it was a set menu with out a choice. We did the Le Grande Italy tour in 2023 and there was a choice from 2 options.

May 18, 2025
Rated 2 out of 5 stars

I had been given glowing reports of…

I had been given glowing reports of Albatross but the tour of France 1-16 June 2025 was not up to standard for what the tour cost. Expected some better hotels and certainly better food. Those 2 things have to be excellent and they were not.

June 1, 2025
Albatross Tours logo

Reply from Albatross Tours

Dear Lynda
Thank you very much for sharing your feedback about your recent tour of France with us. We truly appreciate you taking the time to let us know about your experience.
We’re disappointed to hear that the standard of some of the hotels and meals did not meet your expectations, especially given the premium nature of our tours. We know how important accommodation and dining can be to the overall enjoyment of a holiday, and we regret that we fell short in your eyes on these areas on this occasion.
Your comments have been noted, as is all feedback received, and will be shared in full with our Product and Operations team, as part of our ongoing reviews with local partners and suppliers. We are committed to delivering the high quality that Albatross Tours is known for, and feedback like yours helps us improve.
If you would like to discuss your experience further, please share your preferred contact details with me at info@albatrosstours.com.au and I will get in touch. We genuinely hope we can restore your confidence and welcome you back on a tour that matches the glowing reports you had initially heard.
Warm regards,
Matt
Customer Service & Sales Leader
The Albatross Tours Team

08 July
Dear Lynda,
Thank you once again for taking the time to share your candid feedback, and for speaking with me personally about your recent tour of France. I truly appreciate your openness in discussing the specific points that did not meet your expectations.
We’ve taken on board your comments about the standard of some of the hotels and the inconsistency of the meals provided. I understand how important these aspects are to the overall experience, especially when travelling on a premium tour. Please rest assured your additional feedback will be escalated directly to our Product and Operations teams, and will form part of our ongoing review process with our local partners and suppliers to ensure we maintain the high standards we promise.
Thank you again for giving us the opportunity to listen and improve. We genuinely hope to have the chance to restore your confidence in Albatross and welcome you on a future journey that reflects the glowing reports you had initially heard.
Warm regards,
Matt
Customer Service & Sales Leader
The Albatross Tours Team


Rated 5 out of 5 stars

Ireland tour

Great tour around Ireland. Excellent itinerary and an excellent tour guide Tom who ensured everything rang like clockwork, was extremely helpful and switched onto people’s needs. Great historical knowledge of Ireland. Great group of people.

June 11, 2025
Rated 5 out of 5 stars

Best holiday ever!

Best holiday ever!
Tour guide, Deryck, was excellent.
Local guides were excellent.
Itinerary was excellent.
Fellow travellers were compatible.
Dinners al fresco were great.
Hotels at Boulogne and Montpellier were less than great.
Maps distributed at each town were appreciated, especially with a marked track back to the bus!
Audio guides were very good.
...and you might as well take credit for the excellent weather, too!

May 18, 2025
Rated 5 out of 5 stars

Of the beaten track Italy

Loved the two and three night stays. Most places we visited were not swamped with people. Good size group much easier to get to know your fellow travellers. Saw lots of beautiful country side.

May 27, 2025
Rated 5 out of 5 stars

Spain and Portugal

Darren Wheatley was terrific - knowledgeable, friendly, capable and organised. Yassin, the bus driver, was the best!

May 4, 2025
Rated 5 out of 5 stars

Magnifico Spain and Portugal

We did the Spain and Portugal tour which was fantastic! This was our first time with Albatross and we were very impressed with quality of hotels, lots of space on the bus, time for us to explore on our own, great organisation and most importantly our tour guide Darren and Driver Yassin.

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

Italian Grande. Tour Manager Helen and Coach driver Fabio the best in the business

We have just finished Italian Grande tour with Albatross Tours.
Excellent itinerary and hotels
Tour guides excellent.
Make special mention of Tour Manager Helen and Driver Fabio.
Both outstanding.
Helen’s organisational skills and people skills were the best.
Fabio as a driver was unparalleled. I could tell as a fellow coach driver in Australia

June 21, 2025
Unprompted review
Rated 2 out of 5 stars

We did a back to back tour

We did a back to back tour, the first was the alpine adventure tour and the second was new year in an Italian castle.
We were blessed with a very good guide on the first tour, Reinhardt, even though he became quite ill towards the end. The first tour was a bit of a nickel and dime tour as many things we thought should have been included (such as gondola tickets for example) were not. The single biggest disappointment of the first tour was no included Christmas lunch. When we arrived at the hotel in Klosters, the owner made a big deal out of the Christmas lunch they had planned for us, only to later tell us sorry, that was all a mistake, Christmas lunches are only for English Albatross customers, not Australians! So Christmas lunch was restricted to some cake and coffee in the only cafe open on Christmas Day. Very poor. For the second tour, the Brando Castle was just wonderful. However the tour leader was simply hopeless. The included tours on this second leg involved long bus rides to see not much. We could not believe that given we were in the middle of the famous Prosecco Hills region of Italy and surrounded by vineyards, that there were no winery tours offered. So all in all, some pluses and a lot of minuses for us.

December 15, 2024
Albatross Tours logo

Reply from Albatross Tours

Dear Peter,
Thank you very much for taking the time to share your detailed feedback. We're pleased to hear that your first tour was made memorable by the beautiful Alpine scenery and the efforts of your Tour Leader, Reinhardt — especially under the unfortunate circumstances of him becoming unwell toward the end.
We are, however, very sorry to hear of the disappointment you experienced regarding the Christmas Day arrangements in Klosters. We understand how frustrating it must have been to hear the hotel speak enthusiastically about a Christmas lunch, only to later be told it was not included for your group. While our tour documentation notes that no lunch is scheduled or provided on Christmas Day, it’s clear that the situation created unnecessary confusion and disappointment. We have begun an internal investigation into the communication at the hotel and with the separate British Albatross group to ensure this doesn’t happen again. Your comments have been added to the review of how this information is conveyed in our tour materials and on the ground, so we can ensure better clarity moving forward.
We also appreciate your comments regarding the inclusions on the first tour. We understand that expectations can vary and will be taking your feedback into account as we evaluate how to provide better value and transparency around what is and isn’t included.
With regard to the New Year tour at Brando Castle, we’re pleased you found the location itself so special. We’re sorry to hear, however, that the touring program and leadership on this leg didn’t meet your expectations. Your suggestion about a winery visit in the Prosecco Hills region will be passed along to our Product and Operations teams for consideration in future itinerary planning.
We’re grateful you’ve shared both the positives and the areas that fell short for you. Feedback like yours plays an important role in helping us improve the experience for all our travellers. Should you wish to discuss any of your concerns further, we’re always here and would welcome the opportunity to speak with you directly.
Warm regards,
Matt
Customer Service & Sales Leader

Rated 5 out of 5 stars

Best tour to do!

The Sardinia/Corsica tour was one of our favourite tours. It was a fabulous itinerary full of variety, we had excellent hotels & meals included. We’re very lucky to have Gilberto as our tour director again& everything ran smoothly. Well done Albatross for putting such a wonderful holiday together.

May 4, 2025
Rated 4 out of 5 stars

Italy Deep South tour

We have just completed the Italy Deep South tour, which was a wonderful experience. Our Tour Manager, Helen, was excellent. Her in depth knowledge of the places we visited was exceptional and her thoughtful organisation meant that we avoided crowds and really enjoyed learning about the places we visited. Our driver, Fabio was excellent too, ensuring we were safe and comfortable throughout the tour. The cave hotel was a highlight, along with our trip to the top of Mt Etna.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Spain and Portugal Tour

Amazing history and customs of Spai n and Portugal
Knowledgeable and helpful tour guide, Maria. She had a good sense of humour.
"Bathroom "stops were often too short, particularly when we were surposed to be able to get coffee at the same time.As is often the case there was a limited number of toilets.

April 24, 2025
Rated 3 out of 5 stars

Scenery was lovely

Scenery was lovely, driver capable and efficient, tour leader friendly and informative.

Most disappointing was the lack of a Christmas lunch, we were advised that there would be a lunch however this was withdrawn saying they only provide it for English customers. Left to have a coffee and cake in one of the few cafes open on Christmas Day.

December 25, 2024
Albatross Tours logo

Reply from Albatross Tours

Thank you for taking the time to share your feedback, Jenny. We're really pleased to hear that you enjoyed the beautiful scenery, and that both our driver and tour leader made a positive impression on your experience.
We're very sorry to hear there was a misunderstanding regarding the Christmas Day lunch. To clarify, this tour does not include a scheduled or provided lunch on Christmas Day, and we aim to communicate this clearly in our tour information. We have commenced an internal investigation to understand more about any possible confusion the British Albatross tour group.
We appreciate you bringing this to our attention and will be reviewing how this information is presented and communicated to ensure greater clarity in the future.
Thank you again for your valuable comments, and we hope we can welcome you on another tour in the future.

Warm regards,
Matt

Rated 4 out of 5 stars

Great Introduction to Italy

It was great having extended stays to enable us to move around easily without luggage and to get to know the places visited better. Accommodation was clean and comfortable with friendly and knowledgeable staff. Meals and drinks provided were of good quality and the restaurants chosen were very good except for the group meal at the Tavern in Stresa.
Excursions were well paced and interesting except for Florence and Cinque Terre which were totally overcrowded.
Our Tour Leader was very good and our coach driver was exceptional, always with an immaculate coach.. The group bonded well and were always on/ahead of time.
We would recommend this trip to anyone wanting to experience the best of Italy.

April 23, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look