Albatross Tours Reviews 975

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and professional staff, including tour guides and drivers, for making their trips enjoyable and well-organized. Many appreciate the well-planned itineraries, which often include longer stays in each location, allowing for deeper immersion and less frequent packing and unpacking. The quality of the holidays, including the chosen locations and accommodations, is frequently highlighted as superb, contributing to memorable experiences. However, some people mentioned occasional issues with food quality at specific venues and felt that some hotel rooms were not up to standard or that they were treated differently as part of a tour group. A few reviewers also noted instances where tour guides were perceived as unhelpful or unresponsive to individual needs, and some found certain locations or excursions disappointing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising tour guides for their exceptional... See more

Location

Clients share positive opinions on location, with many reviewers appreciating the choice of amazing... See more

Holidays

Customers consistently note positive experiences with holidays, with many describing their trips as amazing... See more

Service

Customers had positive experiences with service, with many describing tours as fabulous, amazing, and... See more

Quality

People report positive experiences with quality, particularly regarding accommodations and meals. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

- Good accommodation. Due to heat it would have been good if more inland hotels had pools. - Knowledgeable tour guide and excellent coach driver. - Stays of 3 to 4 nights at the one place we’re su... See more

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied

Rated 5 out of 5 stars

What a marvellous to Schloss Hornberg with our amazing guide Darren. The hotel was stunning, and the visits to other towns were out of this world. Our guide was friendly, and extremely knowledg... See more

Rated 5 out of 5 stars

Absolutely fabulous trip > Amazing and dedicated Guide Guido who made ups all feel important and heard. Would do another one with Albatross at any time . Great people on our group and hotels were com... See more

Company replied


Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 30 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

975 reviews

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Rated 4 out of 5 stars

Some absolutely fabulous destinations…

Some absolutely fabulous destinations and some not so!

4 nights accommodation in Chianciano Terme was terrible, whilst the hotel itself was lovely including all of the historical art the location doesn't really lend itself to any 'My Time' as it's too far from anywhere!

Everything else was spot on.

June 3, 2025
Rated 4 out of 5 stars

An Alpine Adventure

On the whole, it was an enjoyable experience. Our tour leader Ernst was knowledgeable and helpful. The scenery was spectacular and I had some wonderful experiences on the tour. Included meals were mostly very good. The Lake Brienze tour was a bit disappointing; boat was packed. Chur was a waste of time and Klosters doesn't offer much; St Moritz would be a better option. It's a pity the tour doesn't spend any time in Milan.

May 25, 2025
Rated 4 out of 5 stars

Excellent itinerary excellent tour…

Excellent itinerary excellent tour guide Gilbrato Bionda Good Accommodation At 26 in the group a perfect no so great bonding by all Just a very beautiful and happy experience by all. Well done and thank you
Diane Brennan
solo traveller age 90 years
Italy Off the beaten track June/July 2025

June 10, 2025
Rated 4 out of 5 stars

The tour Manager & bus driver were…

The tour Manager & bus driver were fantastic! The longer stays are essential to discover the destination. Some Hôtel stays weren’t to our liking & then some were . I would have loved to have had longer to experience the Camargue area where the salt flats & the flamingo’s live as we only drove past ! We visited two towns in this area only briefly.

June 2, 2025
Rated 5 out of 5 stars

Time to breath and choices to make

This was a Sicilian and Maltese tour.
The food was delicious and sometimes too plentiful.
We had on most days time to rest or explore further.
Well organised and perhaps sometimes a little over-regulated.
Great people. I guess we were lucky there.
Accommodation in general excellent.
I thought this tour was excellent value for money

May 23, 2025
Rated 5 out of 5 stars

Albatross Travellers

Helen Sheehan our guide was fantastic. Heaps of knowledge, efficient, extremely organized, everything a tour group requires. She was excellent in attending to a person's special needs making sure everyone was comfortable and enjoyed themselves.
For Concetto (Jack) & myself Colleen, this is the 4th Albatross Tour we have done & we finished the tour realizing 2 things: Never travel to Europe in June, July & August (too hot) & we won't do a big city tour again i.e. Florence & Venice. Too busy & too hot. Deep South, Ireland and Spain & Portugal were all much more enjoyable for us.
The only negative with The Italian Grande trip was the arranged tour in Florence. We felt as did others that the guide concentrated solely on the history of Michael Angelo & Leonardi di Vinci & those that have not been to Florence before didn't get a chance to see anything else i.e. Ponte de Vecchio Bridge which in itself is an icon of Florence.

June 3, 2025
Rated 5 out of 5 stars

This was our first trip overseas…

This was our first trip overseas further than Australia. Helen, our tour guide was always clear with when and where we needed to be. She was helpful and kind to anyone needing help on a personal level.
The tour had so much to do and see, Helen provided us with a wealth of knowledge. We enjoyed being able to be in one place for up to 5 days.
The coach was spacious and extremely comfortable, Fabio was an amazing driver, so skilled and professional.

June 20, 2025
Rated 4 out of 5 stars

Malta

A wonderful small group tour through Sicily, Malta and Aeolian Islands . Staying at small boutique hotels with personal service

May 25, 2025
Rated 3 out of 5 stars

Accommodation was average in some…

Accommodation was average in some places, too many nights in Montpellier, Salat accommodation was the worst and the staff were terrible

June 4, 2025
Albatross Tours logo

Reply from Albatross Tours

Hi Joanne,
Thank you for sharing your feedback. We’re disappointed to hear that some of the accommodation and your time in Montpellier did not meet your expectations, and we especially regret that your experience in Salat was disappointing.
If you’d like to discuss your experience further, please feel free to reach out to us at info@albatrosstours.com.au — we’d appreciate the opportunity to learn more.
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 3 out of 5 stars

Catholic pilgrimage for non catholic.

A downer for me was having up to 2 1/2 hours at lunchtime in a place where everything closes at 2 and there is nothing to do but eat . If I didn’t want food there was nothing to do but wander empty places. Better to be with free time when places of interest are open. I’d have enjoyed less musty old churches and more culture and outdoors. But the villages and architecture were marvellous and well chosen.
Too many churches with up to 4 in some places on the one day. 4 on the whole trip would do me. It felt like I was on a religious pilgrimage with so much religious iconography.
Most local guides gave lots of facts of dates, architects name, catholic saints etc but not enough story telling and none of the facts get remembered. It’s the stories and points of interest which are remembered. ( I’m a tour guide at home and run workshops to fellow guides on engaging with your tour group and story telling to enhance the visitor experience).
Gilberto was a very considerate guide and knew his stuff. Great guy and good personality. He took good care of us.

May 27, 2025
Albatross Tours logo

Reply from Albatross Tours

Hi Patricia,
Thank you for taking the time to share your detailed feedback. We’re glad to hear you enjoyed the villages, architecture, and Gilberto’s care and guidance. We’re disappointed that aspects of the itinerary and guiding style didn’t meet your expectations — especially the balance of free time, sightseeing focus, and storytelling.
Your insights are very helpful to us as we look for ways to improve our tours. If you’d like to discuss your experience further, please feel free to reach out to us at info@albatrosstours.com.au — we’d really appreciate the opportunity to hear more.
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

Trip to Italy

All aspects of travelling in Italy were very well planned and extremely well organised. The tour manager was outstanding - he was so well organised; very patient and helpful for everyone in the group; lots of fun and really made the trip well worth the time and money. All accommodation was very well situated.
Aspects of the trip that need reviewing - some of the accommodation was not comfortable - rooms too small to have two suitcases open; plumbing not up to standard for 4 star. As advertised we 'My Time' was a selling feature of the trip but often it was only a couple of hours - so no time to explore; in a small town were everything was closed for the afternoon or late afternoon. some long mornings with tours in the afternoon would be appreciated.

June 16, 2025
Rated 5 out of 5 stars

My recent albatross tours trip to Italy…

My recent albatross tours trip to Italy was everything I expected and more. The TD was fantastic, was a font of knowledge and understood our Aussie humour. The accommodation was great (including a castle), the provided meals reflected the local cuisine, and wine flowed freely. The whole bus (28) got a long well together and also had free time to enjoy individually. We visited tourist spots as well as lesser known small villages to get the real taste of Italy. A great trip!

May 7, 2025
Rated 4 out of 5 stars

Northern Italy Tour…

The content of the tour and the guide were very good. Whilst some of the hotels were great for example Stresa some locations and hotels were not good Eg Genoa.
I have completed a lengthy survey already on this so you should have my feedback.

June 10, 2025
Rated 5 out of 5 stars

The wonderful back roads

The trip was very well planned and the guide, Gilberto, was extremely organised and so very helpful with anyone who was having problems or feeling unwell.
There were a couple of meals that were disappointing but on the whole the hotels and restaurants we visited were very pleasant. It was good to have time to ourselves on a regular basis. It helped that the weather was perfect for the whole trip.

May 27, 2025

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