We were helped immediately we went into the store and given good suggestions that was very helpful. Overall very good service. I would have given 5 stars if they had fulfilled there promise to teleph... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
After an Apple upgrade over the weekend, 2 of our IPads had difficulty opening, and we were unable to access anything. Contacted Apple Support by telephone, and after 2 long conservations, the proble... See more
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Needed to replace the battery in a 2020 model phone but was worried that they might not stock that particular battery. Phone called made to Woking branch, helpful staff physically checked one was in s... See more
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I visited the Cheltenham istore on saturday 14th Feb with a faulty set of airpod 2 pro's and charging case. After chatting with Joost the store manager he quickly booked them in for a service as the f... See more
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Company details
Written by the company
At Albion we sell and service Apple products with all the must have accessories. Online or in-store we're here to help you get the most out of your Apple products. Albion is an Apple Premium Reseller and Apple Authorised Service Provider based in the UK.
Contact info
112 Strand, WC2R 0AG, London, United Kingdom
- 02072129090
- marketing@albion.co.uk
- albion.co.uk
4.1
Great
644 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Reply from Albion
Hi,
Thank you for taking the time to leave us a review. We're delighted to hear that you're satisfied with our service and fast delivery.
We appreciate your support and look forward to serving you again.
~ Irene
I visited the Northampton istore today…
I visited the Northampton istore today after accidentally deleting all my emails. I was greeted by two smiling faces, Sylvester and Paul, asking if they could help me. They were very knowledgeable and helpful and gave such a great service.
January 21, 2025
Unprompted review
Reply from Albion
Hi Jo,
Thank you for placing your trust in iStore and for taking the time to leave us a review.
We're delighted to hear that you received great service and your problem has been resolved. We appreciate your support and look forward to serving you again.
~ Irene
Reply from Albion
Hi,
We're delighted to see that you had a great experience with us. Thank you for your review!
~ Irene
Hereford store
Hereford store, what a waste of time, took a iPhone in there twice to get a replacement battery, first time they use every excuse not to do it, said the sim had to been in the phone to replace the battery. Took in a week later after a hour the rang and told me they could not do it because the screen was stuck to the phone body.
Took it into apple and they had replaced the battery in 40 minutes….
December 20, 2024
Unprompted review
Reply from Albion
Hi Peter,
We want to clarify the situation surrounding your recent visits to our Hereford store.
When performing battery replacements, our team follows Apple’s strict repair guidelines to ensure the process is completed safely and correctly. In your case, we encountered complications with the device, including the screen being firmly adhered to the phone body. This presented a risk of further damage during the repair, which is why we couldn’t proceed at the time.
Regarding the SIM card, Apple guidelines also state that we cannot perform any repairs if parts of the phone are missing. In this case, the SIM tray had been removed from the phone, which would prevent us from completing the repair properly.
We’re glad to hear your battery issue was resolved, but it’s important to note that our technicians operate within Apple’s protocols to prioritise the safety and integrity of your device. If there’s anything further you’d like to discuss, feel free to contact us directly.
~ Irene
Very good iStore.
November 29, 2024
Unprompted review
Reply from Albion
Hi Annabel,
We are so glad iStore was a 5-star experience for you. Many thanks for your review.
~ Irene
Always very helpful .
Bought my iPad from Ipswich store ,if I have any reason to ask for help or understanding (I’m old school) ,every member of staff are always helpful.
Today Leyland was absolutely brilliant ,with all my questions ,thank you again.
November 29, 2024
Unprompted review
Reply from Albion
Hi Richard,
Thank you for sharing your experience! It's wonderful to hear that Leyland and the team at the Ipswich store provided such helpful and patient service. We're delighted to hear that you had a great experience with our customer service.
We look forward to serving you again soon!
~ Irene
My item was easy to order
My item was easy to order, and delivered within 2 days
All in perfect order .
November 19, 2024
Reply from Albion
Hi John,
Thank you for sharing your experience! It's great to hear that your order arrived quickly and in perfect condition. We appreciate your feedback and look forward to helping you again! ~ Irene
Misleading Service and Overpriced Repairs – Go Elsewhere
I visited the iStore as it is an Apple-recommended store to address an issue with my iPhone 11 screen, which was unresponsive. The staff informed me that the screen was broken where the sensor is located and quoted £219 for a screen replacement. They also claimed that the sensor would need replacing but still quoted the total cost as £219—the same amount listed on Apple’s website for just a screen replacement.
This seemed odd, so I questioned the claim, but the staff insisted it would be difficult to find another store with a compatible sensor for my phone. Skeptical, I visited another repair shop, where I had the screen replaced for £70. The phone works perfectly now, and no sensor replacement was needed.
The staff at the iStore provided misleading information to push their expensive repair service. This experience felt dishonest, and I cannot recommend this store. Save your time and money by seeking repairs elsewhere.
November 18, 2024
Unprompted review
Reply from Albion
Hi,
As an Apple Authorised Service Provider, we follow Apple’s pricing structure, and the £219 quoted for your iPhone 11 screen replacement aligns with the price listed on Apple’s website. This cost includes genuine Apple parts, Apple-trained technicians, and adherence to strict data privacy standards.
While third-party repair shops may offer lower prices, they typically use non-genuine parts, and repairs are performed by non-Apple certified technicians. This could compromise the quality, durability, and security of your device. We aim to provide reliable, high-quality service that meets Apple’s standards to ensure long-term performance.
We remain committed to offering transparent, Apple-authorised service. If you have further concerns, please don’t hesitate to reach out to us directly.
~ Irene
Was very amazing experience…service was…
Was very amazing experience…service was sooo good as well I like my phone..♥️♥️♥️
10/10
100/100
November 19, 2024
Reply from Albion
Hi,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service. We appreciate your support and look forward to serving you again. Enjoy your new iPhone!
~ Irene
Well Oragnised and great updates
I had recently purchased iPhone 16 pro max. Got it very quick. Got updates throughout I got my phone. Well organised and had a great experience with Istore.
November 19, 2024
Reply from Albion
Hi,
We appreciate your support and we thank you for highlighting the quality of our service. We look forward to serving you again.
~ Irene
Delivery timing was so fast and packing…
Delivery timing was so fast and packing was secure
Thanks I store for everything
November 19, 2024
Reply from Albion
Hi Sagar,
Thank you for your review. It's always a pleasure to hear that our customers are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
Reply from Albion
Hi Reshma,
Thank you for your positive review. We're thrilled you had such a great experience with us and we look forward to serving you again soon.
~ Irene
Quick and efficient service
Quick and efficient service, goods dispatched the same day as ordering and arrived the following day
November 14, 2024
Reply from Albion
Hi Adam,
We're glad to hear that your experience with iStore was 5-star. Thank you so much for sharing your feedback. We appreciate your support and look forward to serving you again.
~ Irene
Fast delivery that exceeded the…
Fast delivery that exceeded the expected timescales.
October 18, 2024
Reply from Albion
Hi,
Thank you for your review. It's always a pleasure to hear that our customers are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
I have had to go to the istore in…
I have had to go to the istore in Woking a few times recently, another visit today and next week. Jack, the shop assistant, is absolutely fantastic. Kind, polite, patient, very knowledgeable about products, nothing is too much trouble. Would go nowhere else.
October 26, 2024
Unprompted review
Reply from Albion
Hi Elizabeth,
Thank you for sharing your experience! It's fantastic to hear that Jack provided such exceptional service, consistently demonstrating kindness, patience, and expertise. We'll be sure to pass along your compliments. We appreciate your support and look forward to serving you again.
~ Irene
Excellent service
Immediate service, helpful advice and fast delivery
October 21, 2024
Unprompted review
Reply from Albion
Hi Robert,
Thank you for your kind words! We're delighted you are satisfied with our service. We appreciate your support and look forward to serving you again.
~ Irene
Awful I just needed a password reset
Awful I just needed a password reset. The 'assistant' decided to multitask with another customer. Did not help me to go through the process of the rest as he chatted away to the other customer. He then made a mistake on the reset. He then said it would take between two hours and three days to reset as the reset was 'Nebulous ' (hazy vague indistinct or confused) I have no idea what that means ..do you ?? He then passed me back the phone worse than it was before and he kindly told me that there would be no charge. Arrogant rude and would never recommend. Horrible pointless man.
October 20, 2024
Unprompted review
Reply from Albion
Hi Justin,
We understand how frustrating it must have been to feel overlooked during your visit. At times, when the store is busy or short-staffed, we may assist multiple customers simultaneously to reduce waiting times.
Regarding the password reset process, it can indeed take up to 48 hours. If there’s missing or insufficient information on the account, Apple must review the request before approving the reset, which can unfortunately extend the timeframe. We understand that this can be frustrating, but unfortunately is something that is out of our control.
If you’d like to discuss your experience further or need additional support, please feel free to reach out to us directly.
Speedy delivery within 24 hours
Speedy delivery within 24 hours. Financed it at check-out via Klarna and that was also seamless.
October 18, 2024
Reply from Albion
Hi Kelvin,
Thank you for your positive review! We're thrilled you had such a great experience with us. We look forward to serving you again soon!
~ Irene
Really helpful and clear advice from…
Really helpful and clear advice from Lawrence - really pleased with my new Mac!
September 21, 2024
Unprompted review
Reply from Albion
Hi Christine,
We thank you for your kind words. We're delighted to hear that you had a wonderful experience with Lawrence. Enjoy your new Mac!
~ Irene
Jamie helped me when I visited
Jamie helped me when I visited. He was really helpful and clearly knew what he was talking about! Great service ♥️
October 2, 2024
Unprompted review
Reply from Albion
Hi James,
Thank you for your kind words! It's great to hear that Jamie provided helpful and knowledgeable service during your visit. We're glad you had a positive experience, and we look forward to assisting you again!
~ Irene
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