Albion Pet Foods Ltd Reviews 

1,570
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the outstanding quality of the raw pet food, noting that their pets thoroughly enjoy the meals and maintain great overall health. Reviewers also deeply appreciate the remarkably helpful customer support team, friendly delivery drivers, and very clear communication regarding order updates and arrival times. Regular buyers often emphasize that the products represent fantastic value for money alongside prompt and reliable arrival schedules. However, some customers also noted occasional delivery problems, mentioning unexpected scheduling delays during hot weather or frustrating situations where shipments faced difficult transit and logistics complications.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising punctual arrivals and clear... See more

Product

Consumers find product to be positive, highlighting the fantastic quality and great variety of raw food... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt delivery and the helpful... See more

Quality

Customers expressed great satisfaction with the exceptional quality of the raw pet food, noting that it is... See more

Customer service

Clients share positive opinions on customer service, highlighting that support representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every experience with Albion has been a positive one. I always know when its coming, the drivers arrive on time and are always helpful, cheerful and efficient. The reps are great - nothing is too much... See more

Company replied

Rated 5 out of 5 stars

Been using Albion Pet foods for years. They are a good reliable company who deliver good quality food for our dog. They have a great range of products which are great value for money. Deliver when the... See more

Company replied

Rated 5 out of 5 stars

Clear communication regarding order status, and speedy delivery... Plus if you need to speak to them on the phone, they're all lovely people, polite and friendly and always helpful

Company replied

Rated 5 out of 5 stars

The quality of the Albion Pet Foods frozen raw food and treats is superb, and so is their customer service team. The team are always so helpful when I need to amend the quantity or delivery date of... See more

Company replied



Company details

  1. Animal Feed Store

Written by the company

Albion Pet Foods has been established for over 30 years and has a wealth of experience in delivering the highest quality raw working dog food, based on BARF (Biologically Appropriate Raw Food Diet). We genuinely believe that feeding raw food to working dogs, which is free from artificial colouring, fillers, additives and grains, is not only healthier but also closer to their natural diet. We have recently introduced our range of natural, air dried, pure meat treats – free from flavourings and additives, making them a perfect tasty treat for all types of dogs!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,570)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Have used Albion Pet Food Ltd tever…

Have used Albion Pet Food Ltd tever since I got my dog.Always helpful and friendly. Dog meat is always well packed and fully frozen on arrival. Good quality food. Drivers are always friendly too. August, 2024

August 13, 2024
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Reply from Albion Pet Foods Ltd

Thank you for taking the time to leave us such a great review. We're delighted to hear that you're happy with our products and service!

Rated 5 out of 5 stars

Helpful delivey updates.

I was kept up to date with when my order would be delivered. I appreciated the fact that, due to extremely hot weather, my order date was moved by one day in order for the dog food to be delivered still completely frozen.

August 9, 2024
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Reply from Albion Pet Foods Ltd

We appreciate you taking the time leave us such a positive review. Thank you for your understanding about delaying your order for 1 day – it’s very difficult sending frozen food out in hot weather😊Hopefully your dog enjoyed the meaty feast – it’s our best selling product 🐾

Rated 1 out of 5 stars

Unreliable delivery date.

Rearranged all my commitments to take the delivery as the product needs to be kept frozen, and it didn’t arrive on the specified date.
When it did arrive it was delivered by Royal Mail in a standard non-frozen van.
When I contacted the company they said it was because of the hot weather on that date, which I just don’t believe. If they are so reliant on the weather to ship their products, I’m surprised they are still in business. Certainly, I can’t keep changing my working life to accommodate the weather or deliveries, so unfortunately, I won’t be ordering from here again.

August 9, 2024
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Reply from Albion Pet Foods Ltd

I’m very sorry that you were unhappy with your delivery. Your online order does not specify a preferred delivery date – only ASAP, which is the default on the website. Under normal circumstances, your order would have been sent out on Monday for delivery before 12pm Tuesday, however Monday 12th August was exceptionally hot, so we decided not to send any orders out by courier that day, as we were concerned about food defrosting.

Your order was collected on Tuesday teatime and delivered 11.02am on Wednesday 14th August.

As a goodwill gesture we have refunded you in full.

On a positive note, we’re happy that your dogs enjoyed the meaty feast.

Rated 5 out of 5 stars

In a word EXCELLENT!

The service and delivery is excellent and the food is high quality at a good price. Most importantly the packaging doesn’t leak so can be left to defrost without putting it in another container.

July 23, 2024
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Reply from Albion Pet Foods Ltd

Thank you Vicky for leaving us such a great review - it's very much appreciated and we're delighted to hear that you're happy with our products and service. We changed the packaging last year and made it thicker, which helps it seal better when heat is added. 😊

Rated 5 out of 5 stars

Delivered promptly on day as stated

Delivered promptly on day as stated. Minced tripe Still adequacy frozen in convenient free flow bags that are easy to handle and don’t split and spill contents everywhere.
My Lancashire Heeler dogs love this product.

July 15, 2024
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Reply from Albion Pet Foods Ltd

Thank you Jennifer, we're delighted that your dogs are enjoying our Freeflow tripe - thats the best recommendation we can have. 🐾🐶

Rated 5 out of 5 stars

Excellent product and excellent service

The food arrived really quickly and very well wrapped. I bought it for our 6 month old puppy but our older dog absolutely loves it too, so I'm just about to order some more. It is clearly a very high quality food, not smelly like some pet foods, and you can see the vegetables. It makes my life so much easier just to open a packet for their breakfast, knowing it has everything they need in it.

July 2, 2024
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Reply from Albion Pet Foods Ltd

Thank you Helen for the great feedback - we really appreciate it. We're pleased to hear that both of your dogs are enjoying our food!

Rated 5 out of 5 stars

Have been happy with Albion for a long…

Have been happy with Albion for a long time had a short period when meat was a little watery but they fixed it quickly and all is good

June 26, 2024
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Reply from Albion Pet Foods Ltd

Thank you for taking the time to leave a review - we really appreciate it. We have changed one of our meat suppliers this year, so hopefully you will continue to be happy with our products.🐾

Rated 5 out of 5 stars

Top-quality Pup and Dog food

Top-quality Dog food. My dog has never had any allergic reactions or bloating. I've been buying their food products since my pup was 8 weeks old and will continue to do so. The ordering process is easy, and deliveries are always on time.

June 27, 2024
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Reply from Albion Pet Foods Ltd

Thank you very much for leaving us such a positive review. We're pleased that you're happy with our service and delighted that your dog enjoys our food!

Rated 5 out of 5 stars

Rob goes the extra mile when delivering…

Rob goes the extra mile when delivering .
Helpful on the phone sorting out my first order with new owners

June 26, 2024
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Reply from Albion Pet Foods Ltd

Thank you Sandy for taking the time to leave a review. I'm sure that Rob will be delighted with your kind comments!

Rated 5 out of 5 stars

Good product and price

Good product and price, fast delivery. Dogs love it so 5 stars all the way.

June 14, 2024
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Reply from Albion Pet Foods Ltd

thank you Alan - we're delighted to hear your dogs love our food! 😊Thank you for taking time to leave us feedback, we really appreciate it.

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, good customer service, good food for our dogs

May 20, 2024
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Reply from Albion Pet Foods Ltd

Thank you Claire for leaving us such positive feed back and we're pleased your dogs enjoy our food🐾🐾

Rated 5 out of 5 stars

Excellent communication

Excellent communication, delivery on time, the raw food as good as usual.

May 27, 2024
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Reply from Albion Pet Foods Ltd

Thank you for taking the time to leave us feedback - we really appreciate your positive comments 🐾

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