Albright Surveyors Reviews 

30
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Guy conducted our survey as first-time buyers, we found the Level 3 house survey to be an extremely valuable and reassuring part of the process. The report itself was thorough, clear, and easy to und... See more

Rated 5 out of 5 stars

Guy carried out a RICS level 3 report for us on a property we are intending to purchase. Report was very thorough. Guy was very friendly and helpful, calling us to talk through the report and discuss... See more

Rated 5 out of 5 stars

The level of customer service and support from Liza was brilliant. She ensured all my requests on possible issues I had found in the property were looked into, within reason. Guy was brilliant as... See more

Rated 5 out of 5 stars

Great service from start to finish. I had instructed Albright Surveyors to conduct a Level 2 (Homebuyer) report. It was scheduled within one week. The Surveyor called me directly after he was done wi... See more

Company details

  1. Chartered Surveyor
  2. Building Consultant
  3. Property Maintenance
  4. Real Estate Appraiser
  5. Real Estate Surveyor

Written by the company

Chartered building surveyors in London and Surrey. RICS regulated London surveyors. Call today for expert advice 01932 867 234.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.7

All reviews

(30)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service

I have worked with many surveyors in my time in the health and safety industry and I have to say Albright surveyors are one of the best I’ve ever had to deal with, they are prompts, efficient.
I would highly recommend Albright Surveyors

December 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great service from Lee Van Blydenstein…

Great service from Lee Van Blydenstein and the Albright team.

Amazing service within 72 hours I had the survey booked in and detailed report over to me. I had a number of questions and the team were ready and willing to answer all questions

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

All round great service

All round great service. I had a call the same day the survey was carried out and the full report sent just a few days later. Very thorough and helpful explanations and exemplary customer service.

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service - Lee Van Blydenstein

Myself and my partner recently offered on a freehold 1930s house, we instructed Albright surveyors who carried out a full structural survey on the property, they gave us a full breakdown on expected costs and works that urgently required attention. We decided to withdraw from the property based on their survey and we are very glad that we did, they saved us thousands and I would be very happy to recommend them to anyone else looking to purchase a property, getting a survey is a must be getting a company that you can trust is even more important! We worked with Lee, he was brilliant and always happy to help, super knowledgeable!!

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great Surveyor. Quick, Efficient and Informative.

The Surveyor called to run through the survey report with me shortly after conducting the survey and offered some practical advice on how to deal with some of the points of concern raised by the survey. He also offered to be available for any further discussions relating to the the survey's findings. But mostly he offered me great assurance that the house was a good purchase with a lot of potential, which was very much appreciated.

I would definitely use this company again and would highly recommend them.

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Lee Van Blydenstein did a survey at my…

Lee Van Blydenstein did a survey at my property in SW4 Clapham and I have to say I was most impressed by the service and the report came through the following day. He was very quick and efficient. Lee's analysis provided me the right solution and I felt very reassured and confident with his report. The work carried out was to a very high standard and will be recommending to my interior contacts and certainly use again. He was a charming gentleman.

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with the service from…

Very happy with the service from Albright Surveyors. Easy to get hold of Liza in the office and she was quick to answer queries. The report from the surveyor was delivered very quickly after the survey.

Guy himself was very thorough, calling me immediately after the survey and talking me through the various elements of the report.

The property is slightly quirky and he went out of his way to speak with one of the neighbours about a certain issue, which he didn't have to do but was very much appreciated

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

Level 3 survey

The level of customer service and support from Liza was brilliant. She ensured all my requests on possible issues I had found in the property were looked into, within reason.

Guy was brilliant as the surveyor; once completed, rang me swiftly (checked if I was free) and gave an overview of what he had found and possible issues to look into, all of which was written in his report.

Overall, worth the time and money spent.

November 6, 2021
Unprompted review
Rated 1 out of 5 stars

The surveyor missed multiple problems…

The surveyor missed multiple problems in the property especially rising damp which proved to be very costly to resolve.

I can see from other reviews that they take the same attitude to complaints. They were very slow to respond and eventually offered to refund the survey. This was no where near the cost of the problems but they refused to respond to any complaints in any detail or in a quick time.

August 3, 2021
Unprompted review
Albright Surveyors logo

Reply from Albright Surveyors

No problems were missed during the survey. We identified rising damp in multiple locations. The vendor advised that the recent damp proofing work was under warranty and we recommended that Toby make contact with the company. Instead he negotiated a discount on the purchase price to cover the cost of the damp treatment. This was his choice and beyond our control, however, when he found the cost of the works was more than the negotiated discount, he complained!

If he had followed the advice in our report, he wouldn't be in this position. As a gesture of goodwill we paid him £750 as we felt sorry for his predicament.

Rated 1 out of 5 stars

Was recommended to use Albright…

Was recommended to use Albright Surveyors by someone who had previously bought a house and used their services. Unfortunately the experience we had was below par. Initially dealing with Liza who was very pleasant and initially the process appeared smooth and the survey was set up quickly. The problems appeared after the survey was completed. Upon moving into our property 2 of the windows were defective, not opening at all. The surveyor had documented in the survey that all the windows were checked and found to be working. When we complained initially the surveyor repeated that when he visited the property all the windows opened, he subsequently admitted he may have missed the windows.

On top of this he identified rising damp in the property but stated it was not of concern but should be monitored. Shortly after moving into the property the plaster and paint work that the previous owner had patched up prior to the survey began to crumble and fall off the wall with mould spores appearing. We had to undertake damp work to repair this, the surveyor was dismissive of our concerns and stated this was unnecessary work that we had undertaken and due to this we would not be compensated.

Shortly after this our front door needed to be repaired, the repairman stated that the lock and mechanism were not in a good condition and that it was quite obvious from the loose door handle that this was the case. The front door was not mentioned in the survey. The surveyor ignored our concerns about the front door.

Overall we are extremely unhappy with the service we were provided and in our opinion it was an untrustworthy survey.

The only positive experience is that Albright fully refunded the cost of the survey. I would not recommend anyone to use their services as they have caused us nothing but grief in what should have been a joyous experience buying our first home. Not happy.

July 8, 2021
Unprompted review
Albright Surveyors logo

Reply from Albright Surveyors

All the windows were opened and closed and in good working order and the door handle wasn't loose when we inspected the property a year ago. We did find rising damp in various places and informed the buyers of this and recommended action. I understand that they discovered further damp behind wardrobes that we were unable to access.

Instead of following our advice they had expensive and unnecessary damp proofing work carried out. A recent Which? report states that “in two thirds of cases overall, the damp companies recommended unnecessary or inappropriate treatment, or missed the problem completely, according to our three damp experts.”

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