I bought a pair of Aldo shoes for my husband the style looked really nice and he liked the fit at first. but after a few weeks of use the sole started showing signs of wear and the stitching near the... See more
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Company details
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Five decades ago, a young Aldo Bensadoun (or as he is affectionately known, Mr. B) set out to realize his dream of becoming the best shoe retailer in the world and the rest is history.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- support@aldoshoes.co.uk
- aldoshoes.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 15% of negative reviews
Typically replies within 1 week
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Great experience and high quality goods
The website is easy to navigate and the ordering process is straightforward. Items are always delivered on time and the quality of the goods is always high.
Fabulous customer service and I love…
Fabulous customer service and I love the unique style of shoes. I'll be getting more!
Fast delivery and the quality of the…
Fast delivery and the quality of the sandals is superb, I have a slim fit, normally I wear 38 but ordered 4.5 it also size well. Thanks
Great
Great. Sandals were lovely quality and looked exactly the same as the website photos (sometimes they don’t and colour varies). Really pleased. Fast delivery too.
Prompt delivery and comfy shoes.
Prompt delivery and comfy shoes.
The sizing is not always right, depending on the type of shoe, but still worth a try.
Fantastic quality shoes
Fantastic quality shoes . Packaging first class, delivery first class .. very happy customer who will shop again .
A holiday find
I saw a gorgeous pair of sandals on holiday, looked and found them online. They were reduced and in stock in my size. Placed an order and they were delivered and waiting for me when I got home. They are so comfortable and the colour means they go with any outfit.
Bluewater Poor
Bluewater. Poor. Only popped in to get some shoes that my mum saw last week.
Guy behind till with beard, said "mate what size though becuase theyre very limited" in a really patronising way. Felt like he didnt want to serve me and was as if I felt ushered out the shop. Wasnt even busy, only had 1 customer.

Reply from Aldo Shoes UK
Really supportive customer service!
Right heel height & comfortable
The heel was pretty but stable so it was comfortable to stand and walk in.
Absolutely love my purchase !
Lovely comfortable trainers
Item arrived in reasonable time and well packed. The trainers were exactly as shown. The fit is exactly right - size 6.5, and they were very comfortable from the first time I wore them.
Excellent quality and fast despatch
Poor product quality & horrible customer service
I bought a pair of £90 heels from ALDO that developed visible damage after just one wear! I contacted them within 30 days expecting a refund, as the product clearly wasn’t of satisfactory quality. Instead, they refused and offered just 30% back, claiming it was normal wear and tear.
This goes against UK consumer rights, which protect buyers when items don’t meet reasonable durability standards. After several emails, they refused to take responsibility. Really disappointing experience from a brand I expected better from.
Excellent service and incredibly comfortable shoes!
I recently ordered three pairs of shoes from ALDO, and I couldn’t be happier with the entire experience! The delivery was impressively quick, and all the shoes arrived beautifully packaged with great care. Each pair looks fantastic and, most importantly, they’re incredibly comfortable to wear straight out of the box.
Good quality shoes fast I’m happy!!delivery.
Good quality shoes fast delivery.
Shoes ordered no problem BUT!!
Shoes ordered no problem. its your delivery courier thats messed up the whole order.
They attempted delivery (there was somebody In!) and it said would try another 3 times instead they have returned to you......do not understand why!!! They where needed for a wedding

Reply from Aldo Shoes UK
Dodgy refund policy!
First and last time I buy from this store! Bought a pair of shoes online and decided to return it as I didn't like it.
Online return was £3.95 so I decided to return my shoes directly in store.
My return was approved but I didn't get my money back! Aldo took my details, gave me a written confirmation on a piece of paper and told me I should get an email within 24h and my money back in a few days.
When I pointed out that it was not common practice in ANY other stores, and that I should get my refund straight away, the staff told me it was their policy and they didn't understand what my problem was.
This is unacceptable and borderline dodgy for a high street retailer! I left with zero formal proof that I would receive a full refund.

Reply from Aldo Shoes UK
Great experience for a first time…
Great experience for a first time customer, easy to navigate on the website, quick payment and fast delivery. The pair of shoes are of a great quality and I am super happy
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