riliable and quality products, its the only place i can find what im looking for a contacts
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I'm trying to contact the store where I bought my glasses online and I can't. They don't solve my problem. I bought a pair of glasses and it's past the delivery date. I contact them by email, they sta... See more
Company replied
Prompt delivery! Product as per specifications. Very impressed with Alensa given that when I placed my first order in 2024, was very apprehensive since I had never heard of them. They deserve a 5-star... See more
Company replied
In all honesty, i am very skeptical about buying such items online, as we all know, internet full of scams, but not with Alensa, i received the product faster than expected and it’s in pristine cond... See more
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Company details
About Alensa
Written by the company
Free Gifts over AED 300
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Contact info
U.A.E.
- info@alensa.ae
- alensa.ae
3.9
Great
104 reviews
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Reply from Alensa
Hello Maryam,
Thank you for your feedback.
We are glad to hear you found our prices to be a good value. We are sorry, though, that your delivery took longer than expected. We’ll be reviewing our process to improve delivery times in the future.
Kind regards,
Alensa Customer Service Team
Highly Recommended !
Excellent Website.
Genuine Product.
Fast Delivery.
Great Customer Experience.
⭐️⭐️⭐️⭐️⭐️
July 31, 2025
Reply from Alensa
Hello Salman,
Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a great one and that you are happy with our website, the products and delivery timeframe that we offer.
Your support is very appreciated and we look forward to serving you again if you ever need anything else in the future as well.
Kind regards,
Alensa Customer Service Team
Quality of service in providing the…
Quality of service in providing the products, prices and delivery.
July 28, 2025
Reply from Alensa
Hello,
Thank you for the positive review.
We are glad to hear that you are satisfied with our service, delivery and the prices we offer.
Your support is very appreciated and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Best quality, pricing, shipping and overall experience of buying
Best quality and pricing. Absolutely forgot to mention the speed of shipping and reasonable shipping costs. Loved it altogether. Will definitely purchase from you guys again
July 24, 2025
Reply from Alensa
Hello Mohamed,
Thank you so much for your feedback!
We are glad that you are happy with the quality, pricing, speedy shipping, and pricing we offer. It is wonderful to know you loved the whole experience, and we look forward to serving you again in the future as well.
Kind regards,
Alensa Customer Service Team
Reply from Alensa
Hello,
Thank you for the positive review.
We are glad to hear that you are happy with the delivery speed and the prices that we offer.
Your feedback is very appreciated and we look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Credible name & prompt delivery
Prompt delivery! Product as per specifications. Very impressed with Alensa given that when I placed my first order in 2024, was very apprehensive since I had never heard of them. They deserve a 5-star rating!!
June 17, 2025
Reply from Alensa
Hello,
Thank you for the positive review and the 5 star rating.
We are glad to hear that your parcel has arrived quickly and that the product was as expected.
Your support is very appreciated and we look forward to serving you again the the future as well.
Kind regards,
Alensa Customer Service Team
Reply from Alensa
Hello Shalabh,
Thank you for the positive review.
We are happy to hear that you found the delivery process to be fast and safe. It is also good to know that you are happy with our competitive prices as we strive to provide the best possible value for our customers.
Thank you again for your support and we wish you a pleasant day.
Kind regards,
Alensa Customer Service Team
Reply from Alensa
Hello Craig,
Thank you for your feedback and we are sorry to hear that your order's delivery has been delayed.
We did receive your reply with the full delivery address and contact details, and we forwarded that information to the courier immediately upon receipt. It appears the issue lies on the courier's side in locating the address. We are currently following up with them again to ensure this is resolved as quickly as possible and will update you accordingly as soon as there are any news on the case.
Thank you for your patience, and please do not hesitate to reach out if you have any further questions in the meantime.
Kind regards,
Alensa Customer Service Team
I usually don’t leave reviews too often…
I usually don’t leave reviews too often but for this I have to- bravo! I was looking for particular sunglasses that are out of stock everywhere. Literally everywhere globally. So I found this website and I was tbh a bit afraid that it will be a scam. Turns out - sunglasses arrived and I am over the moon. It took few days to arrive from Europe. I am in Middle East. So 5 stars for you. I am so happy now. Communication was great. They were updating everything. It arrived by UPS. I am definitely recommending you
June 8, 2025
Unprompted review
Reply from Alensa
Dear Milica,
We appreciate you taking the time to leave such a great review! We're so happy to hear that you received the sunglasses you were looking for and that our communication was helpful. It's wonderful knowing we could deliver to the Middle East and meet your expectations.
Thanks for recommending us!
Customer Service Team
Reply from Alensa
Hello William,
Thank you for your review!
We are glad to hear your order was delivered within a reasonable timeframe. If there is anything we can do to make your experience even better, please don’t hesitate to let us know. We truly appreciate your support!
Kind regards,
Alensa Customer Service Team
Reply from Alensa
Hello Irshard,
Thank you for the positive review. We are glad to hear that you are happy with the recieved product!
Kind regards,
Alensa Customer Service Team
Excellent experience
In all honesty, i am very skeptical about buying such items online, as we all know, internet full of scams, but not with Alensa, i received the product faster than expected and it’s in pristine condition 100% authentic.
I live in Dubai, UAE and the delivery took 3 days
May 5, 2025
Reply from Alensa
Hello Mohammad,
Thank you so much for your kind words and for placing your trust in Alensa!
We are glad to hear that your experience exceeded expectations and that your order arrived quickly and in perfect condition. Delivering authentic products with speed and care is exactly what we strive for.
If you ever need anything else, please do feel free to reach out to us.
Kind regards,
Alensa Customer Service Team
Reliable and fast
Although I have many requirements for my lenses, I always found what I needed
April 23, 2025
Reply from Alensa
Hello Andrea,
Thank you for the positive review. it is very appreciated!
We are glad to hear that you always manage to find what you need in our offer and we do hope to continue providing the same good service for you in the future as well.
If you ever need help or have any questions, please do feel free to contact us.
Kind regards,
Alensa Customer Service Team
Reply from Alensa
Hello Jonathan,
Thank you for your positive review. It is very appreciated.
We are happy to know that you found our delivery to be fast and the prices to be great!
Kind regards,
Alensa Customer Service Team
Reply from Alensa
Hello Wesley, thank you for the positive review. We are glad to hear that your lenses have arrived quickly and that there had been no issues during the process. It is very nice to know that you are satisfied with your experience with Alensa!
Received 2 days after order
Received 2 days after order. Very quick process and no problem with the products.
March 26, 2025
Reply from Alensa
Hello,
Thank you for the positive review. We are glad to hear that you are satisfied with the quick delivery and processing of your order. It is also nice to know that you are satisfied with the product and there has been no issue with it.
Alensa wishes you a great day and we look forward to serving you in the future as well!
Kind regards,
Alensa Customer Service Team
Great timeous service.
Delivery was prompt and they sent the order exactly as I had ordered.
March 24, 2025
Reply from Alensa
Hello Adiel, thank you for your review! We are glad to hear that your order arrived promptly and exactly as expected. It’s always our goal to provide a smooth and reliable shopping experience. We appreciate your support and look forward to your next visit!
Fast delivery
I was a little sceptical at first ordering my contact lenses from here. I was pleasantly surprised, fast delivery and great service. I just received my second order from them
Highly recommended
March 14, 2025
Reply from Alensa
We appreciate your kind words and are thrilled to hear you had a positive experience with our service. We strive to provide fast delivery and excellent customer service, and it's wonderful to know we met your expectations.
Very disappointed no glasses no refund bee going on for a month now
I ordered glasses from them they sent them quite quickly but the were blurred so they were sent back to be reground,I then had a email to say the perscription was 12 months old so I had a new eye test and sent that ,the perscription had changed very slightly and there was no extra charge. So then I had another email saying it was going to cost a extra 38 pounds to which I questioned and said I would like a refund , now there saying they can't read the date on the new perscription after they uploaded it and said it was ok do not buy from these people it's a absolute joke this has been going on for a month now and I still don't have any glasses or a refund
February 6, 2025
Unprompted review
Reply from Alensa
Hello Tony,
We're sorry to hear about your negative experience. Our goal is always to ensure our customers receive the right lenses for their needs, and we regret that this process has taken longer than expected.
We see that you have ordered on our UK eshop and upon reviewing your order, we see that the option to manually input your prescription parameters was selected during the ordering process. Unfortunately, the FAR vision parameters were entered instead of the required ADD power for near vision, which resulted in the incorrect lenses being produced. As discussed, we can regrind your lenses at no additional cost as long as we receive a valid prescription that is no older than 1 year. The only scenario where additional charges would apply is if we are unable to verify a valid prescription. However, when the correct parameters for close and reading is inserted correctly, the diopters get pushed up and thus a higher index is required. The regrind would still be free but an additional fee for the higher index would be required. This fee would be only the difference between the prices of the old and the new index.
We appreciate your patience as we work towards a solution. Our team will reach out to you directly to find the best possible resolution as soon as possible. If there is anything further we can do to assist you, please don’t hesitate to reach out to our customer service team. We value your feedback and hope to resolve this as soon as possible.
Kind regards,
Alensa
Alensa is the WORST online shop for prescription eyeglasses
Alensa sent me my sunglasses after weeks of waiting. When I put on my sunglasses (with prescription) everything is blurred. I filed a complaint with them with no avail. Where they cannot argue against is the fact that I have 4 other eyeglasses with the SAME prescription done by different agencies and they are perfect. Something is really wrong with Alensa lens manufacturing process. AVOID ALENSA.AE. Here is the email I sent to them:
YOUR WEBSITE IS MISLEADING REGARDING THE FIELD OF VIEW. I JUST HAD THE PERSOL SUNGLASSES TESTED IN DUBAI.
I WANTED THE HIGHEST QUALITY LIKE I DID WITH TWO OTHER ONLINE SHOPS AND ONE LOCAL DUBAI SHOP AND THEY ALL PROVIDED ME WITH THE HIGHEST QUALITY (1.74 & THE WIDEST DELUXE FIELD OF VIEW).
YOUR WEBSITE LIMITS THE FIELD OF VIEW WHEN A CUSTOMER SELECT 1.74; YOU DO NOT ALLOW DELUXE FIELD OF VIEW. WHY? BECAUSE YOU WANT TO REDUCE COST AT THE EXPENSE OF THE CUSTOMER IN TERMS OF FIELD OF VIEW. THIS IS COMPLETELY DISHONEST AND VERY SNEAKY BUSINESS BEHAVIOR. WHAT DOES YOUR CEO THINK ABOUT THIS????????
OTHER ONLINE SHOPS DO NOT BEHAVE LIKE ALENSA.
WHAT IS THE CONSEQUENCES OF YOUR DISHONEST ACTIONS: THE SUNGLASSES ARE VERY DANGEROUS TO WEAR WHILE DRIVING AS THE SIDES ARE BLURRED DUE TO REDUCED FIELD OF VIEW.
March 7, 2025
Unprompted review
Reply from Alensa
Hello,
We are sorry to hear that your experience with Alensa did not meet your expectations. Customer satisfaction is important to us, and we appreciate your feedback and the opportunity to address your concerns.
Our website provides options based on the lens types available from our suppliers, and we aim to be as transparent as possible. At this time, the specific combination of 1.74 index and deluxe field of view for multifocal sunglasses is not available with our lens manufacturer, which is why it cannot be selected at checkout and an order for it cannot be placed.
Regarding your prescription sunglasses: if there is any issue with the prescription or the manufacturing of your lenses, we would like to assist you. Our team will be reaching out to provide return instructions so that you can send the glasses back as a reclamation so we can resolve the matter as soon as possible.
We appreciate your feedback and your patience as we work to assist you. Please don’t hesitate to reach out if you have any further questions.
Kind regards,
Alensa
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