riliable and quality products, its the only place i can find what im looking for a contacts
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I'm trying to contact the store where I bought my glasses online and I can't. They don't solve my problem. I bought a pair of glasses and it's past the delivery date. I contact them by email, they sta... See more
Company replied
Prompt delivery! Product as per specifications. Very impressed with Alensa given that when I placed my first order in 2024, was very apprehensive since I had never heard of them. They deserve a 5-star... See more
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In all honesty, i am very skeptical about buying such items online, as we all know, internet full of scams, but not with Alensa, i received the product faster than expected and it’s in pristine cond... See more
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Company details
About Alensa
Written by the company
Free Gifts over AED 300
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Choose an exciting gift with your purchase over AED 300. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ae
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and millions of satisfied customers.
Contact info
U.A.E.
- info@alensa.ae
- alensa.ae
3.9
Great
104 reviews
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Reply from Alensa
Dear customer,
We're thrilled to hear you had a positive experience with your recent order. Your satisfaction is our top priority, and we appreciate your kind words about our delivery speed and pricing.
Kind regards,
Customer Service Team
Unacceptable Service – Long Delays & Poor Quality Lenses
I wish I had read more reviews before ordering from Alensa.ae because my experience has been nothing short of frustrating. I placed an order in December and was initially told there would be a delay, which I accepted. However, weeks turned into over a month of waiting, with multiple extensions on promises of delivery that were not kept.
When my glasses finally arrived, I was incredibly disappointed. I had paid EXTRA for premium lenses, only to receive ones with such extreme glare that I couldn’t even see my own eyes during work video calls. Even a cheap optician has never given me lenses so bad. I reached out to customer service, and while they initially assured me the issue would be resolved quickly, that was not the case. They scheduled a pickup for the return, which never happened, and I was left waiting yet again with no updates only for me to have to chase them again.
After nearly two months of back-and-forth emails, delays and having to continually chase customer service, I am left with unusable glasses that I paid a premium for and no resolution.
This was my first and last time ordering from Alensa. I was recommended them based on a friend’s suggestion, but I will now be advising others to avoid them altogether. Save yourself the frustration and go to a local optician instead. IT IS NOT WORTH IT!
February 1, 2025
Unprompted review
Reply from Alensa
Hello,
Thank you for your feedback. We sincerely regret to hear about your experience. Providing our customers with high-quality products and reliable service is our top priority, and we are truly sorry that we fell short of your expectations.
Regarding the return process, we understand that the confirmation email for the pickup did not reach you, despite the courier company's claim that it was sent. This seems to have been the reason the pickup did not take place when it was supposed to as in order for the couriers to act on it, the pickup has to be confirmed by yourself.
To resolve this, we contacted the courier company and they mentioned that the email has now been resent on March 5th. We also reached out again on the same day to ensure that you received the necessary details. If you are still facing any difficulties, please do not hesitate to contact us — we want to make sure this is fully resolved for you.
We truly appreciate your patience throughout this process and regret any inconvenience caused. If there is anything further we can do to assist, please reach out to our customer service team, and we will do our best to help.
Kind regards,
Alensa
I previously order the same contacts…
I previously order the same contacts without a power. This time I ordered with a power because the ones I wanted where only with power
February 5, 2025
Reply from Alensa
Hello Pranesha,
Thank you for your feedback. We're sorry to hear that your experience this time wasn’t ideal.
Unfortunately, the lenses you ordered are from a brand that is currently being phased out from our stock and will soon no longer be available for sale with Alensa soon. At this time, we are only able to offer the remaining stock we have left.
We understand this may be inconvenient, and we would be happy to help you find a suitable alternative. If you need assistance choosing a different product, please don’t hesitate to reach out to our customer service team at info@alensa.ae.
Kind regards,
Alensa
I ordered for the first time and was a…
I ordered for the first time and was a bit dubious as I tend to order and buy lenses in the UK but they definitely are legit and delivered correct products. Delivery took a bit longer than expected but really good service will definitely be ordering my lenses from here again.
January 24, 2025
Reply from Alensa
Hello, thank you for your review. We are so glad to hear that you are happy with your order and the recieved products. We appreciate your patience with the delivery time, and we'll continue working to make the process as smooth and efficient as possible. Looking forward to serving you again soon!
Reply from Alensa
Hello, thank you for the positive review. We are glad to hear that you are satisfied with our services and that your parcel has arrived quickly and the products were as expected. Your support is appreciated and we look forward to serving you again soon!
Good prices for the Acuvue Oasis…
Good prices for the Acuvue Oasis contact lenses and very fast delivery. I have ordered many times and always received the same great service.
January 7, 2025
Reply from Alensa
Hello Jayne,
Thank you for your positive review. We are glad to hear that your experience with Alensa has been a positive one and that you are satisfied with our delivery and pricing. Your loyalty means a lot to us, and we truly appreciate your continued support. We look forward to serving you again.
Kind regards,
Alensa
The company delivered exactly what I was looking for and for a competitive price
The company delivered exactly what I was looking for and for a competitive price
January 13, 2025
Reply from Alensa
Hello, thank you for the positive review. We are glad to hear that we have met your expectations and that you found our prices to be competitive. We wish you a pleasant day!
Reply from Alensa
Hello, thank you for the positive review. We are glad to hear that you have had a good experience with Alensa and that we have met your expectations. We wish you a pleasant day!
Disappointing Customer Support for Defective Lenses
Two problematic lenses out of a 6-lens box, and the issue is still unresolved. I reached out to their team, but their response has been anything but supportive. Instead of letting me return the defective lenses for examination, they're asking me to prove that my eyes aren’t the issue. Unbelievable! I’m still trying to resolve this, and it’s hard to believe this is the level of service from such a 'big' website.
January 9, 2025
Reply from Alensa
Hello,
Thank you for sharing your feedback with us. We are sorry to hear about the issue you’ve experienced and any frustration this may have caused.
While we initially offered compensation for the two faulty lenses as an alternative resolution, we completely understand your preference to return the lenses for examination. As outlined in our terms and conditions, opened boxes of contact lenses can only be returned for quality control purposes, which requires a valid prescription. This policy ensures that the manufacturer can verify the correct lenses were purchased and thoroughly investigate the issue.
However, we have brought this case to the attention of our management now and it has been reviewed: A full refund for one box of lenses from this order has been offered as of 28/01. Please do get back to us by responding to the email sent to you, as soon as you are able to, on whether you accept the offer so we can process it as soon as possible.
Kind regards,
Alensa
I haven't received my order yet
I haven't received my order yet, it's been a long time
January 10, 2025
Reply from Alensa
Hello, thank you for sharing your feedback. We're really sorry to hear that you haven't received your order yet, and we understand your frustration. Please contact our customer service team at info@alensa.ae, if you haven't already done so, and they'll assist you in resolving this matter as quickly as possible. We appreciate your patience and hope to get this sorted for you soon.
Genuine product
Good service, fast delivery, genuine product, up to date tracking system. Highly recommended!
January 2, 2025
Reply from Alensa
Hello Mariam, thank you for taking the time to leave a review. We are glad to hear that you are happy with our service and products and your recommendation means a lot to us. If you have any suggestions on how we might improve please do not hesitate to contact our customer service. Alensa wishes you a great day!
Very unprofessional customer support!
Very unprofessional customer support!
I am trying to contact them through website live chat and they are not willing to help. they close the chat every time I try to contact them. Even when we finally had a discussion they don't have a response for my questions.
January 13, 2025
Unprompted review
Reply from Alensa
Dear Magnus, as we are not having any data about you on alensa.ae, may it be that you tried to reach the customer service of our Swedish partner site? If so, please try to reach it under info@alensa.se We are sure our colleagues will react as fast as they can and solve the problem you might be having. Thank you very much for your understanding. Your Alensa-Team
The delivery was handled very badly
The delivery was handled very badly
The delivery was estimated in 2 days and goods received after more than 10 days and the response was slow
December 18, 2024
Reply from Alensa
Hello Mohamed,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay in your delivery.
Typically, our parcels are delivered within 2-3 working days after dispatch, but unfortunately, your parcel was unexpectedly held up at UAE customs, which caused the delay. We understand how frustrating this must have been, and we truly appreciate your patience as we worked to resolve the issue.
Your satisfaction is important to us, and we will make every effort to improve our service going forward. Should you have any further concerns, please don't hesitate to contact us. Thank you for your understanding.
Kind regards,
Alensa
Reply from Alensa
Hello, thank you for your review! We're happy to hear you had a good experience with us. If there's anything we can do to make your next experience even better, please don't hesitate to let us know!
It took almost 2 weeks to arrived my…
It took almost 2 weeks to arrived my order without proper notification.
December 5, 2024
Reply from Alensa
Hello, thank you for your feedback. We’re sorry to hear about the delay in receiving your order. It’s possible the delay was due to a non-stock item in the order, as these can take a bit longer to ship. We do our best to notify customers via email, and our website aims to provide accurate stock availability with up to 99% accuracy. We’ll review this case to see if there’s room for improvement. Thank you for bringing this to our attention, and we hope to serve you better in the future!
Reply from Alensa
Hello Mehmet, thank you for the positive review. We are happy to hear that your experience with Alensa has been an great one!
Very satisfied with my purchase
Very satisfied with my purchase, fast delivery and very competitive pricing.
October 31, 2024
Reply from Alensa
Hello, thank you for taking the time to leave a positive review. We are very happy to hear that your experience with Alensa has been a good one!
Hi...Oakley reading glass
Hi...
I need to change my received order, I have already sent request.
Thank you
November 2, 2024
Unprompted review
Reply from Alensa
Hello Clifford,
Thank you for letting us know. We would like to confirm that the request was received and our customer service team has contacted you back via email.
Kind regards,
Alensa
Reply from Alensa
Hello, thank you for the positive review. We appreciate your kind words and are very glad to hear that you received your item promptly and in excellent condition. Alensa wishes you a great day!
Reply from Alensa
Hello, thank you for your feedback! We're happy to hear you enjoyed our selection and found the process quick and easy. We look forward to your next visit!
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