riliable and quality products, its the only place i can find what im looking for a contacts
Company replied
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riliable and quality products, its the only place i can find what im looking for a contacts
Company replied
I'm trying to contact the store where I bought my glasses online and I can't. They don't solve my problem. I bought a pair of glasses and it's past the delivery date. I contact them by email, they sta... See more
Company replied
Prompt delivery! Product as per specifications. Very impressed with Alensa given that when I placed my first order in 2024, was very apprehensive since I had never heard of them. They deserve a 5-star... See more
Company replied
In all honesty, i am very skeptical about buying such items online, as we all know, internet full of scams, but not with Alensa, i received the product faster than expected and it’s in pristine cond... See more
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I hardly ever write review but I needed to take the time to write this one. My satisfaction from using Alensa for the last few weeks is 100%. Their delivery is *insane*!! My last box of lenses was ordered on Friday. Today is Monday and the package was delivered already. That's from central Europe to UAE.
Their website is very easy to use, and they have a huge range - glasses, sunglasses, contact lenses, solutions. A great thing about the ordering process is that as you select an item, just to the right is displayed the actual expected shipping date - so if an item is not in stock you get information about when it may be.
I had a glitch on one order, and contacted their support, who kindly adjusted my order and credited the adjustment - quick and easy.
Honestly, this company deserves to be super successful because they have totally 100% nailed customer service. Give them a try.
PS. This is a totally genuine review. RW

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