I recently ordered contact lenses from Alensa and was very impressed with the whole service. The ordering process was straightforward, the price was competitive, and the lenses were delivered really... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... See more
Company replied
I found BioMedics 1 day contact lenses here for a great price. For some reason, it became harder to find these particular contacts elsewhere in different packs (30, 60, 90), but Alensa seems to always... See more
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Alensa store my prescription details which then makes it simple to choose which contact lenses i require without any faff. Ordering is therefore simple! Lenses always arrive within a couple of days fr... See more
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Company details
About Alensa.co.uk
Written by the company
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Contact info
Ashford, Kent, United Kingdom
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4.3
Excellent
4K reviews
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Reply from Alensa.co.uk
Hello Jane,
Thank you for the positive review.
We are glad to hear that you are satisfied with our product selection and good prices.
Your support is very appreciated and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Reply from Alensa.co.uk
We're happy to hear that you had easy time with ordering our products. We appreciate your feedback and will review our delivery times to improve our service. We do apologize for any and all inconveniences caused
Great service and experience
Fast delivery , my lenses ( which are hard to come by in UK were in stock at an amazing price ),great experience .I will return for further purchases.Thank you Alensa .please keep up the good work .A very satisfied customer .
September 9, 2025
Unprompted review
Reply from Alensa.co.uk
We're happy to hear that you had a great experience! It's wonderful to know we could provide your lenses at an amazing price with fast delivery. We appreciate your kind words and look forward to your future purchases. Thank you for your positive feedback!
Absolutely useless
Absolutely useless! Ordered glasses and lenses which took weeks to arrive.
When received the lenses were nothing like the prescription given so were returned.
Over 4 weeks with no communication I had to resolve to paypal to get a refund.
DO NOT USE THIS COMPANY!!!! !
September 21, 2025
Unprompted review
Reply from Alensa.co.uk
Dear Matt,
we are sorry to hear that, and we do apologize deeply for any and all inconveniences. We always strive to provide the best possible services to our customers, and it saddens us we were not able to satisfy your expectations. It is not typical for us to not communicate with our customers, especially when they have issues with our products and would like to file a claim on them - we see that we have communicated with you regarding this issue, and that a full refund was issued from our side on 22.09. after your glasses were returned and received successfully. If there are any further claims or issues you have with our products or services, we would love to help you - please, reach out to us at info@alensa.co.uk.
easy to order and fast delivery
always easy to order and fast delivery
September 15, 2025
Unprompted review
Reply from Alensa.co.uk
We appreciate your positive feedback and are happy that ordering is easy, with fast delivery. Thank you for your continued support!
Sunglasses are seconds or fakes but NOT first quality
Glasses arrived. They are seconds, I bought Burberry sunglasses, whilst they have burberry on the lens, they do not have the signature check on the arms and as shown in the photographs on Alensa’s own website. I am expected to pay for the return of good which are not as shown and are ultimately seconds.
I am still waiting for my refund - many excuses, had to get my credit card company to assist!
A whole week since my return was delivered and. o communication from Alensa. Please note if you go to google maps to see the rerun address, it is simply a semi detached house. Further evidence that this is a scam shop
September 19, 2025
Unprompted review
Reply from Alensa.co.uk
Dear Joanne,
we are sorry to hear that the quality of our products did not meet your expectations, and we do apologize deeply for that. Please, return the faulty item back to us for a review and a reimbursement. As we are currently working on our returns system, the only way for now to return a faulty product is via a tracked post, for which we will later refund your money once the claim is approved. We do apologize for that, and we hope that you could facilitate such return at your own costs that we would refund immediately upon receiving and reviewing the product. Please, contact us at info@alensa.co.uk should you need further assistance with your return, or any other issue you would happen be experiencing with our items or services.
sent wrong size frames
sent wrong size frames, after i had ordered the correct size, said it was a stock issue, but still took payment and sent them, i had to pay £6.49 to return for a refund, but refused to refund return postage cost, even though it was their mistake!
September 1, 2025
Unprompted review
Reply from Alensa.co.uk
Hello Malcolm,
Thank you for your review. We are sorry for the inconvenience caused by the size discrepancy within your order. As soon as your return was received, we issued a full refund for the product in line with our standard procedure.
We understand your concern about the return postage. However, as explained in our communication, our policy – which follows statutory withdrawal regulations – does not cover return postage costs. This is also outlined in our terms and conditions and the page explaining the returns process.
While we regret that this has caused disappointment, we appreciate your feedback and will continue working on ways to improve clarity and customer experience.
Kind regards,
Alensa Customer Service Team
High quality, Fast & cheap
They are super easy to order from and also really fast!! the service is a 10/10 and better than other contact lenses ive ever ordered and they are super cheap for the high quality product you recieve!!!!
September 17, 2025
Unprompted review
Reply from Alensa.co.uk
Hello Leya,
Thank you for the positive review. It is very appreciated!
We are glad to hear that your experience with Alensa has been a positive one and that you are happy with the contact lenses.
Kind regards,
Alensa Customer Service Team
Reply from Alensa.co.uk
Hello Mel,
Thank you for the positive review. It is very appreciated!
We are glad to hear that you are satisfied with your experience with Alensa and that your parcel has arrived on time.
Kind regards,
Alensa Customer Service Team
My order was delivered on time and…
My order was delivered on time and everything was in order.
August 14, 2025
Reply from Alensa.co.uk
Hello Anna,
Thank you for the positive review.
We are glad to hear that your parcel has arrived on time and that all was as expected.
Your support is very appreciated and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
The slowest despatch and delivery ever.
The slowest despatch and delivery ever.
Never again.
August 15, 2025
Reply from Alensa.co.uk
Hello Belinda,
Thank you for sharing your feedback. We are sorry to hear you were disappointed with the delivery time.
We would like to clarify that your order placed on Friday, 15/08 was dispatched the very same day in the afternoon. As stated on our website, InPost deliveries typically take 2–4 working days after dispatch (the stated timeframe on the website also takes into account that parcels travel from outside the UK before reaching their destination). Your parcel was delivered on 20/08, which was the 3rd working day after dispatch and therefore within the expected timeframe.
Although we understand it may have felt slower than expected, please note that your order was delivered within the timeframe outlined at checkout.
We hope this helps clarify the timeline and we appreciate your understanding.
Kind regards,
Alensa Customer Service Team
A good price and delivered on time.
July 25, 2025
Reply from Alensa.co.uk
Hello Janet,
Thank you for the positive review. It is very appreciated!
We are glad to hear that your parcel has arrived on time and that you were happy with the prices we offer.
Kind regards,
Alensa Customer Service Team
Reply from Alensa.co.uk
Hello Elaine,
Thank you for the positive review. It is very appreciated!
We are happy to know that you found our service to be quick and efficient.
Kind regards,
Alensa Customer Service Team
Reply from Alensa.co.uk
Hello Menzies,
Thank you for the positive review. It is very appreciated!
We are glad to hear that you are happy with the prices we offer and that your parcel has arrived quickly as well.
Kind regards,
Alensa Customer Service Team
Not a reassuring customer experience
I called them after making a contact lense order. I had selected + instead of - on my prescription by mistake. The adviser advised of the amendment being sent to his stores. 15 minutes later I receive an email confirming dispatch of the wrongly made order. I called the alensa adviser again who quoted that the order was still with them and that he will have this amended but was not very sure of this.
Update 2/9/25
I have received an email from Alensa advising of not being able to amend my order. This is not recorded with royalmail as on route yet and obviously sitting in the Alensa stores. Won't go the extra mile for a customer then I will not be using their service again.
Reply to Alensa reply:
On checking the Royalmail tracking information only 1 hour ago on 3/9/25. This showing advised of and expecting parcel today! Again this backs the lack of finding and amending the order in your stores. The 24 hour parcel is advised to being expected on 5/9/25! More lip service! For the sakes of a £10 pack of contact lenses! Embarrassing for such a large company that fails it's customer through bone idle responses!
September 2, 2025
Unprompted review
Reply from Alensa.co.uk
Hello Mr Tom,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience.
This order appears to have been placed in the evening of 01/09, and the issue was reported to us the following day around noon. At that point, the order had already been scheduled for departure. Our colleague did request for the parcel to be stopped from being sent, but unfortunately it was too late for that to be done and the parcel was already en route to the couriers and no longer in our possession.
Please also note that our parcels travel from abroad, and Royal Mail only receives the shipments 1–2 working days after dispatch. This is why the tracking link may not immediately display updates, even though the item has already left our warehouse.
We understand your frustration and regret that we could not accommodate the amendment in this case. We will use your feedback to further improve our service and communication.
Kind regards,
Alensa Customer Service Team
Goods arrived quickly
Goods arrived quickly
The fact that I was offered another brand at a less price … which I’ve tried, they work
Complete bonus !
August 31, 2025
Unprompted review
Reply from Alensa.co.uk
Hello Avril,
Thank you for the positive review.
We are glad to hear that you are happy with the prices that we offer and that your parcel has arrived quickly as well.
Your support is very appreciated and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Poor quality and refusal of return and refund of dolce and gabbana glasses
Ordered a pair or dolce and gabbana eye glasses last year. Cost me around £110+. I then fitted the highest quality lenses from another optician, bringing my total cost to £300+.
After 1 year, the frame has eroded away, and the silver titanium colour has turned silver due to the peeling - all across the glasses. I sent pictures to Alensa explaining the issue and showing them the frames in-depth. I've been going back and forth for MONTHS with them, and as a "gesture of good will" they offered a 25% refund which is ridiculous. I explained that these frames look worse than the free vision express frames you get, and nothing I would expect from Dolce Gabbana. The logo on the right side is also slanted and peeling off and I really do question their authenticity.
After they issued a 25% refund, i said i would like the full refund as these are just ridiculous. I've spent a combined total of 300 plus pounds and received some fake, peeling off poor quality frames from a supposed reputable company. Alensa offered a 100% refund if I return the glasses and I said fine, as long as you return them back to me as I have my own lenses in them. Low and behold, the scammy company refused and said we'll keep them and you get a refund. What are you going to do with highly personalised lenses and the damaged frame? Why should I need to return these for "inspection" when the pictures show the truth.
All in all, a terrible poor experience. I wouldn't buy a sock from them let alone a designer pair of glasses. I've also cancelled my and family members contact lenses purchases. The customer service is dirt poor - DO NOT DEAL WITH THESE GUYS. Go to your high street or another reputable dealer, not these European companies with a warehouse in the UK.
Order number is 170546010.
September 1, 2025
Unprompted review
Reply from Alensa.co.uk
Hello Dan,
Thank you for taking the time to share your feedback. We are sorry to hear about the issue you have experienced with the glasses.
To clarify our policy: when a customer requests a full refund for a frame, we do require the frame itself to be returned to us. This is a necessary standard practice so that we can send the item for inspection, report the issue to the manufacturer, and ensure that similar cases are addressed in the future.
Please note that you do not need to return your prescription lenses - you can have them removed prior to sending the frame back. Alternatively, if you are unable to do so, and you send the complete glasses back, Alensa can offer to send the lenses back to yourself once the package arrives with us.
We regret if this was not clear in our earlier communication. The partial refund was offered only as an alternative in case you wished to keep the frame despite the defect.
Our goal is always to resolve situations like this fairly and transparently, and we are happy to process a full refund for the frame once it is returned. If you have any questions, regarding the return process, please feel free to reach out to us directly.
Kind regards,
Alensa Customer Service Team
Quick and easy ordering with delivery…
Quick and easy ordering with delivery to my local InPost locker. Can’t beat Alensa for value for money contact lenses.
August 1, 2025
Reply from Alensa.co.uk
Good day Mr.Loasby,
Thank you so much for your kind words!
We're delighted to hear that you appreciate the quick and easy ordering process and the convenience of delivery to your local InPost locker.
Providing great value for contact lenses is always our goal, and your feedback means a lot to us! If you ever need assistance, we're here to help.
Kind regards,
Customer Service Team
Reviews didn't reflect my experience.
I was looking for trials multifocal and this company offered the possibility to get a pack of just 5 so went for their, I assume, house brand TopVue.
I wasn't expecting much since they're cheap but based on my limited usage they would have been perfect if they worked.
My prescription glasses add is +2:00, on my glasses I requested +2:25 since I wasn't happy with a lower one and I ordered these lenses with an add of +2:50.
Just tried them on and the add is not real. I need to put on glasses of +1:00 to read my mobile which defeat the purpose of wearing multifocals.
I wanted to leave a review on their website just to worn people that perhaps these type of lenses are not great for a high add but didn't find the option to do that, despite seeing a total of 35 reviews for this particular product with a total rating of 100%.
Hence my decision to leave a comment on here instead.
Other than that they have a good variety of lenses and cheap delivery options so it would have been grand if the lenses worked.
August 28, 2025
Unprompted review
Reply from Alensa.co.uk
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that they did not meet your expectations. Multifocal lenses can sometimes behave differently depending on the prescription strength and individual eye needs, and we would like to look into this more closely for you.
If you haven’t already, please contact us at info@alensa.co.uk. If possible, you can also include a photo of your current prescription so that our team can review the details and advise further.
We appreciate your feedback on the product and are glad to hear you were otherwise satisfied with our variety of lenses and delivery options.
Kind regards,
Alensa Customer Service Team
Unhappy customer
Paid an additional £11.90 for UPS express 1-2 business delivery instead of the free option. Received an email today informing of a delivery date 1 week after purchasing. Alensa aren’t willing to refund the monies used for this express delivery that never happened and were generally very unhelpful. Very unhappy
August 26, 2025
Unprompted review
Reply from Alensa.co.uk
Hello S.J,
Thank you for your feedback. We are very sorry to hear about your disappointment. We would like to clarify how our shipping and delivery works to avoid any misunderstanding.
For sunglasses and glasses frames, dispatch can sometimes takes place within 1–3 working days after the order has been made as the item might need to undergo internal transfer first. The exact date of dispatch is as stated on the product page and in the basket. The express delivery option (UPS Express - 1–2 business days) applies from the day of dispatch, not the day of purchase. In your case, your order was dispatched on 25/08 and, according to the couriers, successfully delivered on 27/08, which is the second working day after dispatch, which falls within the express delivery timeframe.
We completely understand that this may not have been as clear as you expected when placing your order, and we are sorry for any confusion or frustration caused. As a gesture of goodwill, our offices have agreed to refund your postage cost. A refund for it has been issued as of this morning.
We truly value your feedback, as it helps us improve communication around shipping times. If you have any further concerns, please do not hesitate to contact us directly.
Kind Regards,
Alensa Customer Service Team
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