Alensa.co.uk Reviews 3,886

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive prices, and fast delivery as key reasons for their satisfaction. Many appreciate the straightforward ordering process and the convenience of options like InPost locker delivery. People also praise the quality of the contact lenses and the value offered, often finding them more affordable than other brands or their local opticians. However, some customers were dissatisfied with issues related to delivery and product quality. A few people reported not receiving their packages or experiencing significant delays, sometimes due to problems with the shipping carrier. There were also instances where customers received defective products, such as unstable glasses frames or contact lenses that were uncomfortable or did not match their prescription.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Product

Consumers have ambiguous experiences with products. Many praise the good quality and value of contact lenses,... See more

Price

Customers had positive experiences with price, often highlighting competitive and great prices for contact... See more

Order

Clients share ambiguous opinions on order. Many customers praise the straightforward ordering process,... See more

Service

Users describe positive interactions with service. Many customers consistently praise the impeccable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered contact lenses from Alensa and was very impressed with the whole service. The ordering process was straightforward, the price was competitive, and the lenses were delivered really... See more

Rated 5 out of 5 stars

Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... See more

Company replied

Rated 5 out of 5 stars

I found BioMedics 1 day contact lenses here for a great price. For some reason, it became harder to find these particular contacts elsewhere in different packs (30, 60, 90), but Alensa seems to always... See more

Company replied

Rated 5 out of 5 stars

Alensa store my prescription details which then makes it simple to choose which contact lenses i require without any faff. Ordering is therefore simple! Lenses always arrive within a couple of days fr... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

About Alensa.co.uk

Written by the company

Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Rated 5 out of 5 stars

I used Alensa many times

I used Alensa many times, my order has always been delivered very quickly, never had any issues and prices are very competitive.

July 23, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Sylwia,

Thank you for the positive review!
We are glad to hear that you are a returning customer of Alensa and that each time we have managed to meet your expectations.
Your support is very appreciated and we look forward to serving you again in the future as well.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Good products and service

Good products and service

August 6, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Carolyne,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you are satisfied with both the received product and our service.

Kind regards,
Alensa Customer Service Team

Rated 3 out of 5 stars

2 disinfection cases needed

Very pleased with the quick service & delivery.

However the pack of 2 AOsept 360ml bottles only come with one contact lens disinfection case which is ridiculous. Each case lasts only 30 days & I have 60 days of solution. So therefore one bottle won’t be able to be used. I contacted Alensa to be told this is how it comes. It clearly says on the Alcon site that each bottle needs a case. Absolute madness & a waste of money. Don’t buy!

August 20, 2025
Unprompted review
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Cheryl,

Thank you for sharing your feedback with us. We are glad to hear you were happy with the quick service and delivery, but we are sorry for the disappointment caused by the missing solution case.

We completely understand your concern. To ensure this is properly addressed, we have reopened your case and passed it on to the responsible department for further review. Our team is working to find the best solution for you, and we will get in touch with you with an update as soon as possible.

We truly appreciate you bringing this to our attention and thank you for your patience and understanding.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Fast easy

There is not a lot off places I can get my power + lenses also easy to order and delivery fast

August 6, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Marie,

Thank you for the positive review.
We are glad to hear that you were able to find the lenses that you need in our offer and that you are happy with our quick delivery!
Your support is very appreciated and we look forward to serving you again in the future as well.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Product as described

Product as described. Delivered on time.

August 6, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Kevin,

Thank you for the positive review. It is very appreciated.
We are glad to hear that the product has met your expectations and that it has arrived on time!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Such an easy ordering process and swift…

Such an easy ordering process and swift delivery of my new lenses-great service-thank you Alensa!

August 5, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Sarah,

Thank you for the positive review. It is very appreciated.
We are glad to hear that you found the ordering process to be easy and that your parcel has arrived quickly. We are happy to hear that you are satisfied with our service!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always

July 29, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Debbie,

Thank you for the positive review. It is very appreciated.
We are glad to hear that your experience with Alensa has been a positive one and that you have always been satisfied with our service.
Your support is very appreciated and we look forward to serving you again in the future as well!


Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Great product and service!!

Great product and service!!
I made an error in ordering and Alensa sorted out the problem without any issues !!

Thank you

July 11, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello John,

Thank you for the positive review. It is very appreciated.
We are glad to hear that your experience with Alensa has been a positive one and that we managed to address the issue promptly and resolve it.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

This company is very good

I have been using this company for a while now and they are very good highly recommended.

July 28, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Morris,

Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one.
Your recommendation is very appreciated and we look forward to serving you in the future as well!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Cost effective, excellent service and reliability.

I have been with alensa for several years and they are very good. I started using them because they were more cost effective. I was making huge savings per year.
They were very good in offering a fabulous service when l ordered directly and now use their on -line order service. There are a number of options on offer and Alensa has always met my needs.
I recently went to the opticians and they suggested l start with new lenses as an up grade from the ones l currently use.
The package was attractive but far more expensive than l want to pay. Therefore, l searched
on Alensas store and worked out a package with them, they were far more reasonable and worth me spending the time to see if they offer the new styled ones the opticians mentioned.
The one indulgence I have In my life is being able to wear contact lenses without worrying about the cost using alensa online certainly meets my needs and l have been able to upgrade easily.

July 25, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Lynda,

Thank you for the positive review and for being a loyal customer of Alensa.
We are happy to hear that you have consistently found great value in our services and that our wide range of options has made it easy for you to find the lenses that best suit your needs. Providing quality service and affordable prices is one of our main priorities, and feedback like yours reassures us that we are on the right track.
We truly appreciate your support and look forward to continuing to provide good service for you in the future as well.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Fabulous prices

Fabulous prices, well protected in box. Always use these contacts wouldn’t change them or the provider.

August 16, 2025
Unprompted review
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Diana,

Thank you for the positive review. It is very appreciated!
We are happy to hear that you are satisfied with both the received product and the prices we offer.
We thank you for your loyalty and look forward to serving you in the future as well!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Great service

August 1, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Sallie,

Thank you for the plosive review. It is very appreciated!
We are glad to hear that you are satisfied with our service.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Burberry glasses

Alensa has such a great variety of glasses at really affordable prices, the Burberry ones I received are absolutely perfect and got them within a few days of placing the order, I would highly recommend.

August 1, 2025
Unprompted review
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello,

Thank you for the positive review.
We are glad to hear that you are happy with our wide selection of glasses and the prices that we offer. It is also great to know that the ones you ordered have arrived quickly and as expected.
Your recommendation is highly appreciated and we look forward to serving you again if you ever need anything else in the future as well!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Quick response

Quick response

July 24, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Malcolm,

Thank you for the positive review. It is very appreciated!
We are happy to know that you are satisfied with the speed of our responses.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

One happy customer

Great service great price would definitely recommend!

July 22, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Lin,

Thank you for the plosive review.
We are glad to hear that you are satisfied with our service and the prices that we offer.
Your recommendation is very appreciated and we look forward to serving you again in the future as well!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Always great service delivery on time

Always great service delivery on time

July 25, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Nadia,

Thank you for the positive review. It is very appreciated!
We are happy to know you’ve consistently experienced great service and on-time delivery. Your support means a lot to us and we look forward to serving you again in the future as well.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Very easy to order and get good quality…

Very easy to order and get good quality products.

July 24, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Beatriz,

Thank you for the positive review.
We are glad to hear that you found ordering easy and are happy with the quality of our products. We look forward to serving you again soon!


Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Accurate

Accurate, on time.

July 24, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Dave,

Thank you for the positive review. It is very appreciated!
We are glad to hear that your parcel has arrived on time.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you are happy with the delivery speedy and that you found the ordering process to be easy.


Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Great choice and prices

Great choice and prices. Customer service responds so promptly. My first choice for contact lenses.

July 23, 2025
Alensa.co.uk logo

Reply from Alensa.co.uk

Hello Lizzy,

Thank you for the positive review. It is very appreciated!
We are glad to hear you're happy with our selection, pricing, and customer service. It is also great to know that we are your first choice for contact lenses and we hope to continue providing the same good service for you in the future as well.


Kind regards,
Alensa Customer Service Team

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