Alensa Malta Reviews 746

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the fast and efficient delivery service. Customers frequently highlight the competitive prices, often noting they are significantly lower than retail or pharmacy options. People are very satisfied with the products, describing them as high quality and effective, with a wide range of options available. The ordering process is consistently described as quick, simple, and user-friendly, with clear product information and efficient updates. However, some customers also noted minor issues, such as a contact lens applicator not being handy or a scratched contact lens causing discomfort. A few other people also felt that promised free gifts were not sent with their orders.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Product

People report positive experiences with products, consistently expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder... See more

Price

Customers had positive experiences with price, consistently finding them affordable and competitive. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been ordering from Alensa for years and they’ve never let me down. Prices are far lower than retail, delivery is smooth, and even their budget lenses outperform what I’ve bought in stores. Highly... See more

Company replied

Rated 5 out of 5 stars

The website provides clear information about the product and whether it is in stock. It is easy pay&go, and delivery arrived within 2 days, the delivery service, called and messaged and the pack waite... See more

Company replied

Rated 5 out of 5 stars

I always order my contact lenses through Alensa and every time I’m very satisfied! Very quick shipment and delivery, prompt and helpful customer service and affordable prices with frequent discounts a... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient service, and always accurate. I have been ordering my contact lenses from Alensa for years now and I hope to be able to keep doing so in the future, as they also stock a wide range... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

About Alensa Malta

Written by the company

Free Delivery over 69€
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.8

Excellent

TrustScore 5 out of 5

746 reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Lenses

Fast delivery
Long expiry date
Competitive prices

October 10, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, thank you for leaving a positive review. We appreciate your kind words and are glad to hear you were satisfied with our offers and products.

Rated 5 out of 5 stars

Easy website for navigation

Easy website for navigation. Delivery was done after 2/3 days. Lots of products. Will buy again

October 8, 2024
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Reply from Alensa Malta

We appreciate your positive feedback! We're glad you found our website easy to navigate and that you were satisfied with the delivery time. We strive to offer a wide selection of products to meet our customers' needs. We're thrilled to hear you'll be shopping with us again.

Rated 5 out of 5 stars

Great service

Great service

October 7, 2024
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Reply from Alensa Malta

Thank you for your kind words. We will be looking forward to you shopping with us again ! :)

Rated 1 out of 5 stars

Avoid. Terrible customer service and poor products

Do not order glasses with this company – worst purchase ever. Ordered in April, they were sent without the correct prescription. It took over six weeks following the return of the glasses to be sent a new pair. The new pair broke after three times of wearing. They refuse to provide a refund and say it will be a month before they can even decide what they will do. I needed glasses immediately. It will be four months by the time they come back to me as to what they intend to do. I just want my money back and to get glasses from a reputable company. Terrible customer service

 

 

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

Very reasonable prices and fast…

Very reasonable prices and fast delivery.

May 31, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, thank you for the positive review. We are happy to hear that your experience with Alensa has been a good one.

Rated 5 out of 5 stars

Very good experience

Fast ordering, fast delivery. A++

May 21, 2024
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Reply from Alensa Malta

Hello Kevin, thank you for your review. We are happy to hear that you are satisfied with our services.

Rated 5 out of 5 stars

Good service

Good service,I recommend Alesa

May 16, 2024
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Reply from Alensa Malta

Hello Jo, thank you for your positive review. It is good to hear that you are satisfied with our services and would recommend us.

Rated 5 out of 5 stars

A very nice suprise

Very good choice of items and great customer service. Info were emailed to me regularly ( although the whole process from ordering to collecting lasted merely 3 days). I will definitely purchase from Alensa again. Please keep up the good work!

May 14, 2024
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Reply from Alensa Malta

Hello, thank you for your review. We are happy to hear that your experience with Alensa has been a positive one :)

Rated 5 out of 5 stars

Feedback from Irina

all delivered is in good conditions. please note that if delivery is not possible to do at home address due working hours, i always write the alternative location but courier is always calling from home address while i am at work. Ideally - first - to give yo a call to verify where i am and to decide about delivery point. Simple and personalized.

May 10, 2024
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Reply from Alensa Malta

Hello Irina, thank you for your review and the feedback. Currently, unfortunately, we do not have a way to add in an alternative address for an order when it is dispatched, however this will be taken into account and hopefully implemented in the future.

Rated 5 out of 5 stars

Fantastic

Fantastic, quick and all good

May 6, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, thank you for your positive review. It is very appreciated!

Rated 1 out of 5 stars

I don't have a Maltese number

I don't have a Maltese telephone number. The system forces me to put a Maltese number in. The courier obviously can't reach me every time.

April 18, 2024
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Reply from Alensa Malta

Hello Mike, thank you for your feedback. Please note that you can input the number with its correct prefix in the ''Additional information'' field. This way, we can hand it over to the couriers with the correct prefix so that they can reach you once they are on your address.

Rated 5 out of 5 stars

Always satisfied with the order.

Always satisfied with the order.
Fast and efficient!

March 18, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, thank you for your positive review. We are glad to hear that your experience with Alensa has been a good one.

Rated 5 out of 5 stars

Apart from their price are set low

Apart from their price are set low, they offer fast shipping & occasional promotion and free gift option available when we spend Euro 80.00. I find it much better than buying it locally.

March 15, 2024
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Reply from Alensa Malta

Hello, thank you for taking the time to leave a review. We are glad to hear that you are satisfied with our services and offers and hope to continue providing the same for you in the future as well. Have a great day!

Rated 5 out of 5 stars

Professionalnservice

Recommanded A++++

March 15, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, thank you very much for the good review. We are glad to hear that you found our services to be good and that would recommend Alensa :)

Rated 5 out of 5 stars

Great service

Great service, fast delivery

March 19, 2024
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Reply from Alensa Malta

Hello Alan, Thank you for your positive review. We are glad to hear that your order has arrived on time and that our service met your expectations.

Rated 5 out of 5 stars

Excellent service!

February 28, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, Thank you for your positive review. We are glad to hear that you found our service to be excellent. Have a great day!

Rated 5 out of 5 stars

Good value for money & great customer service

Good value for money.
Lenses much cheaper than from retail outlets.
Delivery was prompt and tracking easy.
Also prompt Communication and efficient customer support.
Will order again soon.

March 5, 2024
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Reply from Alensa Malta

Hello Brenda,

Thank you for taking the time to leave a positive review. As we strive to provide the best possible service to our customers, such feedback is valuable to us and we are glad to learn that your shopping experience has been a good one.

Alensa wishes you a great day!

Rated 4 out of 5 stars

Very fast internet purchase... Best price

Very fast internet purchase...

February 27, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello Marco, thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you are happy with our services and prices. Have a great day!

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