I’ve been ordering from Alensa for years and they’ve never let me down. Prices are far lower than retail, delivery is smooth, and even their budget lenses outperform what I’ve bought in stores. Highly... See more
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Valletta, Malta
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Easy website for navigation. Delivery was done after 2/3 days. Lots of products. Will buy again

Reply from Alensa Malta
Do not order glasses with this company – worst purchase ever. Ordered in April, they were sent without the correct prescription. It took over six weeks following the return of the glasses to be sent a new pair. The new pair broke after three times of wearing. They refuse to provide a refund and say it will be a month before they can even decide what they will do. I needed glasses immediately. It will be four months by the time they come back to me as to what they intend to do. I just want my money back and to get glasses from a reputable company. Terrible customer service

Reply from Alensa Malta
Very good choice of items and great customer service. Info were emailed to me regularly ( although the whole process from ordering to collecting lasted merely 3 days). I will definitely purchase from Alensa again. Please keep up the good work!

Reply from Alensa Malta
all delivered is in good conditions. please note that if delivery is not possible to do at home address due working hours, i always write the alternative location but courier is always calling from home address while i am at work. Ideally - first - to give yo a call to verify where i am and to decide about delivery point. Simple and personalized.

Reply from Alensa Malta
I don't have a Maltese telephone number. The system forces me to put a Maltese number in. The courier obviously can't reach me every time.

Reply from Alensa Malta

Reply from Alensa Malta
Apart from their price are set low, they offer fast shipping & occasional promotion and free gift option available when we spend Euro 80.00. I find it much better than buying it locally.

Reply from Alensa Malta
Good value for money.
Lenses much cheaper than from retail outlets.
Delivery was prompt and tracking easy.
Also prompt Communication and efficient customer support.
Will order again soon.

Reply from Alensa Malta

Reply from Alensa Malta
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