Alensa Malta Reviews 746

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the fast and efficient delivery service. Customers frequently highlight the competitive prices, often noting they are significantly lower than retail or pharmacy options. People are very satisfied with the products, describing them as high quality and effective, with a wide range of options available. The ordering process is consistently described as quick, simple, and user-friendly, with clear product information and efficient updates. However, some customers also noted minor issues, such as a contact lens applicator not being handy or a scratched contact lens causing discomfort. A few other people also felt that promised free gifts were not sent with their orders.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Product

People report positive experiences with products, consistently expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder... See more

Price

Customers had positive experiences with price, consistently finding them affordable and competitive. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been ordering from Alensa for years and they’ve never let me down. Prices are far lower than retail, delivery is smooth, and even their budget lenses outperform what I’ve bought in stores. Highly... See more

Company replied

Rated 5 out of 5 stars

The website provides clear information about the product and whether it is in stock. It is easy pay&go, and delivery arrived within 2 days, the delivery service, called and messaged and the pack waite... See more

Company replied

Rated 5 out of 5 stars

I always order my contact lenses through Alensa and every time I’m very satisfied! Very quick shipment and delivery, prompt and helpful customer service and affordable prices with frequent discounts a... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient service, and always accurate. I have been ordering my contact lenses from Alensa for years now and I hope to be able to keep doing so in the future, as they also stock a wide range... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

About Alensa Malta

Written by the company

Free Delivery over 69€
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.8

Excellent

TrustScore 5 out of 5

746 reviews

5-star
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Asks customers to review

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Rated 3 out of 5 stars

GOOOD

It is all good and does not take long to deliver but sometimes, actually with every order I have broken or thorn lenses :( ofc even if I have just one - that is a damaged pair.

December 5, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for taking the time to leave a review and we're glad to hear that you find our delivery to be quick.

We're truly sorry to learn that you've experienced issues with the lenses. This is not the experience we want for our customers. If this has happened with your most recent order (or occurs again in any future orders), please don't hesitate to reach out to us at info@alensa.com.mt so we can resolve the issue for you and offer some compensation.

We appreciate your understanding and look forward to providing you with a better experience next time!

Kind regards,
Alensa

Rated 5 out of 5 stars

Always on time

Always on time

December 11, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello Claire, thank you for your review! We are glad to hear that we consistently meet your expectations with on-time delivery. We truly appreciate your continued trust in our service and look forward to assisting you again!

Rated 5 out of 5 stars

Good product

Good product, Value for money and fast delivery

December 5, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, thank you for your kind words and positive feedback. We are glad to hear you enjoyed our product and service!

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable

November 27, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, thank you for your positive review. We're glad you found our service fast and reliable. We look forward to assisting you again soon!

Rated 5 out of 5 stars

speed of service

November 28, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello Natasha, thank you for your review! We are glad to hear you were pleased with the speed of our service. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Prompt service

December 3, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello Rosanne, thank you for the positive review. We're glad you found our service to be prompt. We appreciate your support and hope to assist you again soon!

Rated 5 out of 5 stars
Alensa Malta logo

Reply from Alensa Malta

Hello Laura, thank you for your positive review! We're so glad to hear that you had an excellent experience with us. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Great ssrvice

I have been using Alensa for few years now and they never disappointed, both with products quality and speedy delivery.

November 25, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, thank you so much the positive review! We're thrilled to hear that you've been satisfied with both the quality of our products and our speedy delivery over the years. Your loyalty means a lot to us, and we look forward to continuing to serve you with the best experience possible. Thanks again for your kind words!

Rated 5 out of 5 stars

Great online shopping experience

Great online shopping experience, easy to go through and the shipping was very fast. Will definitely buy again in the future.

November 21, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello Natasha, thank you for your fantastic feedback. We are glad to hear that you had a great shopping experience with Alensa. We truly appreciate your support and look forward to serving you again in the future. Alensa wishes you a great day!

Rated 5 out of 5 stars
Alensa Malta logo

Reply from Alensa Malta

Hello Christopher, thank you for your 5-star review! We are glad to hear that you were happy with both the fast delivery and our competitive prices. We truly appreciate your feedback and look forward to serving you again in the future!

Rated 5 out of 5 stars

Onis

delivery, product

November 18, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, thank you for the 5 star review. We are glad to hear that you are satisfied with our services and products. Alensa wishes you a great day!

Rated 5 out of 5 stars

Excellent as always

Excellent as always. Thanks

November 12, 2024
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Reply from Alensa Malta

Hello Daren, thank you so much for your continued support! We are glad to hear that you had another excellent experience with Alensa. Your feedback means a lot, and we look forward to serving you again. Thanks for choosing us!

Rated 5 out of 5 stars

The ration price quality of the…

The ration price quality of the products are very competitive.

November 4, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, thank you for the positive review. It is very appreciated. We are glad to hear that you find our products to offer good value for their price and we look forward to serving you again!

Rated 5 out of 5 stars

Very Good prices

Very Good prices - effective delivery

November 6, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello Jenny, thank you for the positive review. It is very appreciated and we are glad to hear that you found our prices and services to be good. We wish you a great day!

Rated 5 out of 5 stars

Easy to use website and efficient…

Easy to use website and efficient delivery.

November 6, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, thank you for your feedback! We are glad to hear that you found our website easy to use and that the delivery was efficient. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service.

Excellent service.

November 1, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello, thank you for the positive review. We are glad to hear that you found our services to be excellent. Thank you for choosing us!

Rated 5 out of 5 stars

Very Efficient Service

The sunglasses were easy to order and delivery was quick. Good price too!

October 30, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello Karen,

Thank you for the positive review. We are very glad to hear that you are satisfied with our offers and services!

Alensa wishes you a great day!

Rated 5 out of 5 stars

The best service provider for contact lenses

I have been ordering from Alensa for a long time now and always (I really mean ALWAYS) their service is impeccable - fast, efficient and excellent communication lines.

October 29, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for taking the time to leave a review. We truly appreciate your loyalty and positive feedback. As we strive to provide the best possible service to our customers, we are glad to hear that our efforts have been appreciated. We value your continued support and look forward to serving you in the future as well.

Kind regards,
Alensa

Rated 3 out of 5 stars

One lense already was without…

One lense already was without prescription. I couldn’t see anything :(

However, they were delivered fast and I am always happy with the quality

October 25, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello Kyriaki,

Thank you for your feedback! We're very sorry to hear about the issue with one of your lenses. It is great to know that you’re happy with the delivery speed, but we want to make sure your order is perfect.

If you haven’t already reached out to our customer service team, please do so at your earliest convenience. They are ready to assist and resolve this for you promptly. You can find contact details for our customer service here: https://www.alensa.com.mt/information/contact.html

Thank you and we look forward to resolving the situation.

Kind regards,
Alensa

Rated 5 out of 5 stars

Excellent service

Alensa is a guarantee for efficiency, good products, fast free delivery and helpful support team. They also offer attractive occasional discounts. Thank you Alensa.

October 22, 2024
Alensa Malta logo

Reply from Alensa Malta

Hello Carmen,

Thank you for the positive review. We are happy to hear that you had a positive experience with our company. We appreciate your kind words about our products, delivery, and customer support. We strive to provide our customers with the best possible experience, and your feedback is valuable to us. Thank you for choosing us.

Kind regards,
Alensa

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