I’ve been ordering from Alensa for years and they’ve never let me down. Prices are far lower than retail, delivery is smooth, and even their budget lenses outperform what I’ve bought in stores. Highly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website provides clear information about the product and whether it is in stock. It is easy pay&go, and delivery arrived within 2 days, the delivery service, called and messaged and the pack waite... See more
Company replied
I always order my contact lenses through Alensa and every time I’m very satisfied! Very quick shipment and delivery, prompt and helpful customer service and affordable prices with frequent discounts a... See more
Company replied
Fast and efficient service, and always accurate. I have been ordering my contact lenses from Alensa for years now and I hope to be able to keep doing so in the future, as they also stock a wide range... See more
Company replied
Company details
About Alensa Malta
Written by the company
Free Delivery over 69€
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Contact info
Valletta, Malta
- Info@alensa.com.mt
- alensa.com.mt
4.8
Excellent
746 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been a loyal customer for years now and…
Been a loyal customer for years now and have had consistent good service.
April 8, 2025
Reply from Alensa Malta
Hello,
Thank you for your positive review and for being a loyal customer!
It is good to know that you have constantly recieved good service from Alensa and we hope to continue providing the same for you in the future as well!
Kind regards,
Alensa Customer Support Team
Great prices and fast delivery.
March 31, 2025
Reply from Alensa Malta
Hello Charlene,
Thank you for your positive review. It is very appreciated.
We are happy to hear that you are satisfied with our great prices and fast delivery and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Support Team
Quick delivery. Great service so far
Legit website. Quick and efficient delivery. Goods as advertised and cheaper than in stores so it's s great.
April 1, 2025
Unprompted review
Reply from Alensa Malta
Hello Clare,
Thank you for your positive review.
We are glad to hear that you are satisfied with Alensa and that you found our delivery to be quick and efficient. It is also good to know that you are happy with our low pricing and we hope to continue providing the same for you in the future as well!
Kind regards,
Alensa Customer Support Team
Excellent price/quality/ assortment of…
Excellent price/quality/ assortment of products.
Deliver in Malta is generally in 2 days.
April 3, 2025
Reply from Alensa Malta
Hello, thank you so much for your review. We are glad to hear you are happy with our prices, product selection, and delivery service. We always aim to offer great value and fast shipping and it is good to know it's making a difference for you! Looking forward to serving you again soon!
They can improve on the delivery as if…
They can improve on the delivery as if they don't have the exact time to arrive so you have to stay all day at home as if you don't know the time that they come as if it always changes.
March 31, 2025
Reply from Alensa Malta
Hello Christine,
Thank you for your feedback. We’re sorry to hear about your experience with the delivery timing. Please know that we're actively working with our delivery partners to improve our scheduling system so we can offer more accurate and consistent delivery updates in the future.
We truly appreciate your patience and understanding as we work to make this better.
Kind regards,
Alensa
Reply from Alensa Malta
Hello, thank you for the positive review. We are glad to hear that your parcel has arrived quickly and that you found our ordering process to be easy. Your support is very appreciated and we look forward to serving you again soon!
Good and quick service
March 13, 2025
Reply from Alensa Malta
Hello, thank you for the positive review. It is very appreciated and we are glad to hear that you found our service to be good and quick. We wish you a great day and look forward to serving you again soon!
Nothing to add
March 6, 2025
Reply from Alensa Malta
Hello, thank you for the positive review. It is very appreciated!
Reply from Alensa Malta
Hello, thank you for your positive review. We are glad that you are happy with our prices and fast delivery. Your support means a lot to us! We look forward to serving you again soon.
Fast and reliable
It’s fast and reliable. Very good quality have used Alensa for many years now
February 25, 2025
Reply from Alensa Malta
Hello Hermine, thank you for the positive review and for being a loyal customers. We are happy to hear that you found our service to be reliable and quick and we look forward to serving you again soon. We thank you for the support and wish you a great day!
Super efficient and quick delivery
Super efficient and quick delivery. Excellent service and great prices.
March 3, 2025
Reply from Alensa Malta
Hello, thank you for the positive review. It is very appreciated! We are glad to hear that your parcel has arrived on time and that you found our services and prices to be good! We wish you a great day and hope to continue providing the same for you in the future as well!
Reply from Alensa Malta
Hello,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you find our services to be good and the offered products to be reasonably priced.
Thank you for your support!
Kind regards,
Alensa
Your local delivery service is rather unpredictable and unprofessional.
Your local delivery service is rather unpredictable. Why should a customer waste the whole day waiting for a delivery man to show up without any prior info? It is really annoying and not professional.
February 18, 2025
Reply from Alensa Malta
Hello Igor,
Thank you for your feedback.
We sincerely apologize for the inconvenience caused by the unpredictability of the delivery service.
Please know that we are actively working along with our delivery partners on improving the delivery process and providing more accurate time estimates and better communication. Your feedback is valuable in helping us enhance our service.
If you have any specific details about your experience or need further assistance, please don’t hesitate to reach out to our customer support team at info@alensa.com.mt. We appreciate your patience and hope to serve you better in the future.
Kind regards,
Alensa
Always great service!
February 25, 2025
Reply from Alensa Malta
Hello,
Thank you for the positive review. It is very appreciated.
We are glad to hear that you found our service to be great and we look forward to serving you again in the future as well!
Kind regards,
Alensa
Reply from Alensa Malta
Hello, thank you for the positive review. It is very appreciated and we are glad to hear that you found our delivery to be quick. We look forward to serving you again soon.
Great experience
Great experience! Fast delivery, competitive pricing, and smooth ordering. Highly recommend!
February 14, 2025
Reply from Alensa Malta
Hello Aldo, thank you for the positive review. It is good to hear that your experience with Alensa has been a good one. Providing a smooth and timely service is our top priority, and we appreciate your feedback. We look forward to serving you again soon!
Driver went to a different address and…
Driver went to a different address and marked as not delivered.The company being used has incompetent drivers (Fast Drop) hence have to wait now again and needed urgent.The driver also did not call nor advise he was on the way, they also have no contact number.I will have to find another alternative in ordering lenses, as not reliable and also more priced than other Alensa sites.
February 19, 2025
Unprompted review
Reply from Alensa Malta
Hello,
We are sorry to hear about your experience with the delivery company. This is certainly not the level of service we strive for. Please reach out to our customer service team at info@alensa.com.mt with your order number, and we will do our best to resolve this issue as quickly as possible. We appreciate your feedback and hope to have the chance to improve your experience with us in the future.
Kind regards,
Alensa
Package of lenses arrived in less than…
Package of lenses arrived in less than 48 hrs.
Well done!!
Thanks
February 12, 2025
Reply from Alensa Malta
Hello MaryAnne, thank you for your positive review. We are glad to hear that you were happy with our delivery time and that your parcel has arrived quickly and on time. Providing a smooth and timely service is our top priority, and we appreciate your feedback. We look forward to serving you again soon!
Excellent service
Delivery time was excellent, constant updates on order were provided.
February 12, 2025
Reply from Alensa Malta
Hello Gilbert, thank you for your review. We are glad to hear that you were happy with our delivery time. Providing a smooth and timely service is our top priority, and we appreciate your feedback. We look forward to serving you again soon!
Reply from Alensa Malta
Hello ,thank you for your review. We are glad to hear that you are happy with our services. Your support is appreciated and we look forward to serving you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.