Alexander Hudson Estates Reviews 141

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Awfull! Sent wrong offer to seller and turned the 106 property in a hat draw by asking 16 people to view the property when the price is fixed and no offer can be submitted above so turned into a lotte... See more

Company replied

Rated 5 out of 5 stars

Alex and his team are always on the ball. Lovely photos of the house and screening of potential tenants resulted in an interest of 15 sets of people. They keep in touch, gleen feedback and Alex hims... See more

Rated 5 out of 5 stars

We cannot say enough about how fantastic Alexander Hudson Estates is. Everyone we spoke to was so kind, friendly and professional. Our main contact, Lindsey, went above and beyond to help get our sale... See more

Company replied

Rated 5 out of 5 stars

We sold our house in February and completed ion 12th May. Alex Hudson and all staff were particularly supportive and helpful with negotiations within the chain and between solicitors. Any issues (as... See more

Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Since moving to Newcastle in 2010, Alexander Hudson has developed a love for the North East, its people and their property. Ever since then he has specialised in residential sales, student and professional lettings as well as property management of some of the region’s finest properties and most detailed transactions. My vision is to develop Alexander Hudson Estates into a recognisable and respected household brand, one house at a time, without ever loosing focus of the things that matter most, Honesty, Integrity & Commitment.


Contact info

3.7

Average

TrustScore 3.5 out of 5

141 reviews

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Rated 5 out of 5 stars

Friendly, supportive and informative staff

We sold our house in February and completed ion 12th May. Alex Hudson and all staff were particularly supportive and helpful with negotiations within the chain and between solicitors. Any issues (as there invariably are) between sellers and buyers were promptly resolved. We would definitely use Alex Hudson again if we still lived in Newcastle. Big thank you to all of the staff!

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Stress Free Process

My partner and myself found the process of viewing two different properties with AHE very stress free and straightforward. The sales team were very attentive and quick at getting back to us with any questions we had. After both viewings we went to, the team gave us a call to check how we felt about the properties and if there were any issues. This was great, as we didn’t have to chase AHE or wait for emails, like we have in the past with different estate agents. When it came to putting an offer down on a property we loved, Ema in particular was great at passing communications between myself and the seller quickly. Ema called me on a few occasions to update me of offers on the property. This meant I was able to increase my offer and this get noted straight away, rather than sending emails and waiting for a response. Fortunately our offer on the property has been accepted. We are looking forward to having the same positive experience going forward with AHE, until the property is ready for us to move in to. Thank you for everything AHE!

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Local estate agents with outstanding approach

Alex and his team are always on the ball. Lovely photos of the house and screening of potential tenants resulted in an interest of 15 sets of people. They keep in touch, gleen feedback and Alex himself always takes query calls and gives much appreciated and valuable advice. Outstanding service from a real family feeling professional business who get the job done quickly. Thankyou very much Lesley

May 27, 2023
Unprompted review
Rated 5 out of 5 stars

Really great experience buying from AH…

Really great experience buying from AH estates.

Always responded quickly and friendly to emails.

Always semmed to be on it when chasing solicitors and other estate agents in the chain.

Big shout out to Ema and Lindsey for their help with the whole process.

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

I have recently been through a…

I have recently been through a particularly difficult time both personally and with estate agent.

Alex Hudson estates and EMa in particular have restored my faith in the profession and helped me enormously on my journey to happiness

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient helpful team. Great communication

Helpful team which organised last minute viewings to suit times I could go. Very quick to remove the property I was purchasing off the market when they had received relevant information. Good to have that sense of security when the house is off and an offer is accepted.

May 5, 2023
Unprompted review
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Reply from Alexander Hudson Estates

Thank you for taking the time to leave such a positive and glowing review for the AHE team. We strive to be efficient and provide peace of mind to all our sellers and buyers where possible.

We look forward to working alongside you on your buying journey.

Alexander Hudson

Rated 1 out of 5 stars

Be careful of the hidden costs

I had my offer on a property accepted. I asked for the details of the length of the lease, the amount of the service charge & ground rent.I was told the length of the lease, but they were awaiting the seller getting back to them with the details of the service charge & when they did they would contact me. Now considering the property had been on the market since before Christmas I would have thought they had all the details. As the property had no shared communal grounds or facilities like an idiot I paid my solicitor to go ahead with the searches & I paid to have a Homebuyers survey. When high damp problems were found the seller then came back to state there wasa a pot for that, so again I asked how much the service charge was, which was when I found out that it was a lot higher than the standard service fee, yet I had not been contacted as promised, so I pulled out of the purchase as I would not pay the amount being asked. Maybe it's me but I always thought when you are purchasing something you should be told all costs upfront. I see the property is back on the market & it still does not show the service charge, maybe because they know it is too high. After doing this review I received a very sarcastic email from Alexander Hudson that maybe they could help in future with a freehold property. Yet over the last two day I have viewed two leasehold flats with no service charge as they did not share any communal areas. In response to your reply below, yes I was told I would be contacted once all details were received from the seller. This never happened as I only found out the service charge when a problem arose with the Homebuyer survey. Lindsey advised it had been sent to my solicitor, which was not contacting me, as I did not have that information.

March 6, 2023
Unprompted review
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Reply from Alexander Hudson Estates

Olivia, I feel your subject header to be unfair and misleading as we do not have any hidden costs, nor have we ever tried to charged you any and the costs in question are related to the leasehold conditions of a property you are purchasing.

On a related note and in response to your updated review, please find below my response to your initial complaint and also as a response to your feedback. I do not believe it to be sarcastic and I am sorry you feel this way.

'Thank you for this and apologies for the delay in response. I wanted some time to properly understand what has gone wrong.

The property has always been advertised as leasehold (see attached).

There was a delay in getting the specific costs as there was a delay getting these from the vendor, you were made aware of this as per the below email chain as well in correspondence directly with Lindsey.

Regarding the associated costs and terms of lease, I believe these to be relatively standard for a property of that type in that area. The amount mentioned is per annum and I believe includes buildings insurance as well as ground rent (although this will need clarifying with solicitors). There is also the option of purchasing the freehold at a later date should you and the above flat be wanting to do this.

I’m sincerely sorry if it has come as a surprise to you however I believe we have been open and transparent throughout and whilst there was a delay in getting the requested information you were advised of this.'

Should you wish to discuss this further, please do not hesitate to contact me directly.

Alexander Hudson

Rated 5 out of 5 stars

Great company

The staff are so friendly and supportive. They were lovely throughout the sale of my property. I would highly recommend their company

April 13, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly

My experience purchasing a flat with Alexander Hudson Estates has been great. All the staff have been friendly and efficient and made the whole process easy and stress free.

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

I would completely recommend Alexander…

I would completely recommend Alexander Hudson. The staff are amazing. They have been so supportive and helpful at every step. I do not think I would have received this personal yet professional service anywhere else.

April 11, 2023
Unprompted review
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Reply from Alexander Hudson Estates

What a wonderful review for our team to have the pleasure of reading. We have loved working alongside you and we hope you'd continue to recommend us to friends in the future.

Good luck,
Alexander Hudson

Rated 5 out of 5 stars

Great team, great service!

We recently sold our property through Alexander Hudson and highly recommend them to anyone selling their home. From start to finish the team were friendly, professional, honest, knowledgeable, and maintained great communication with us.
From first meeting Alexander when he came to value our property, we felt that he stood out from other estate agents and him and his team did not disappoint. We would like to thank everyone at Alexander Hudson again for making selling our property as straightforward and stress-free as possible!

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Don’t look anywhere else, call Alex and the team.

I would definitely recommend Alexander Hudson Estates if you are thinking of selling your property. From day 1 Alex and his lovely team helped, advised and supported us through the whole process. Very professional, courteous and experienced team. Can’t thank them enough.
Give them a call if you’re planning to sell, I guarantee you won’t be disappointed.
Claire Henderson

March 31, 2023
Unprompted review
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Reply from Alexander Hudson Estates

It has been a total pleasure to work alongside you in the selling of your beautiful property, and thank you so much for leaving us such a positive and shining review.

All the best,
Alexander Hudson

Rated 5 out of 5 stars

Very pleased we chose this company

As with other reviewers, we have found it a pleasure dealing with the very professional and friendly team at Alexander Hudson in the selling of my late mother's house. Great advice, prompt and flexible service, and a real sense that they are there to support and look after you throughout the process. Excellent. Very pleased we decided to use this company, and would happily recommend them.

March 31, 2023
Unprompted review
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Reply from Alexander Hudson Estates

Thank you for taking the time to leave us such a lovely review. We are so pleased to hear you found our team and service to be so supportive during what is a difficult time for your family and yourself.

Take care,
Alexander Hudson

Rated 5 out of 5 stars

The best estate agents around!

Alex assigned Ema to deal with our house sale and she has been fantastic from start to finish. Great communications, so supportive and enthusiastic and has secured us an offer over our asking price as well as dealing with an offer on our behalf for a purchase of the home I’d set my heart on. The whole team have been fab. Alex really knows his stuff and gave great advice on initial visit, Fran took amazing pics to show case the house in its best light and the rest of the girls in the office have all been great and super helpful. With 19 viewings lined up in less than a week the Alexander Hudson effect really did the trick. Can’t recommend them enough!

March 15, 2023
Unprompted review
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Reply from Alexander Hudson Estates

It was a pleasure to work alongside you in the selling of your beautiful property. Thank you for taking the time to leave us such a positive review of our service throughout the early stages.

Take care,
Alexander Hudson

Rated 5 out of 5 stars

Ema - Great Experiance

Ema - Great Experiance
Using Alexander Hudson was a great experiance overall! They were very friendly to speak to no matter who I got on the phone and felt they provided an amazing service as a first time buyer.

February 23, 2023
Unprompted review
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Reply from Alexander Hudson Estates

Thank you so much for taking the time to leave us such a glowing review. Ema is a much valued member of our team and it's lovely to see her being personally recognised for her outstanding customer service.

We hope you will recommend and use our services again in the future.

Alexander Hudson

Rated 5 out of 5 stars

Very personalised approach

Either when viewing property or dealing with my property I felt that I was in good hands. The care taken toward the end of my experience was exceptional. Very personalised. Thank you

March 2, 2023
Unprompted review
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Reply from Alexander Hudson Estates

Thank you both for leaving such a warm and positive review. It was a pleasure working with you and assisting with the sale of your much loved home. We all wish you the very best for your future.

Alexander Hudson

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