Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived... See more
Company replied
Quick delivery, Product arrived in good condition. Has a return policy (and a form attached ready)
Company replied
Ordered uniform for summer. Was in stock, can be quite expensive and delivery was quite slow, but is better quality than most.
Company replied
Company details
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.8
Great
11K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
High quality products.
March 12, 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the high quality products you have received.
Kind Regards
Alexandra customer care team.
Fabulous dresses
Fast efficient service. Fabulous quality. Nice to be able to self hem as I am of a shorter height.
March 12, 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the fast efficient service you have received.
Kind Regards
Alexandra customer care team.
Quick delivery,
Quick delivery,
Product arrived in good condition.
Has a return policy (and a form attached ready)
March 11, 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a review , we appreciate your feedback and value your custom. We are so pleased to hear of quick delivery and good condition of the arrival.
Kind Regards
Alexandra customer care team.
Quick and easy ordering and delivery.
March 10, 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a review , we appreciate your feedback and value your custom. We are so pleased to hear of the ease of ordering and delivery.
Kind Regards
Alexandra customer care team.
Uniform for work As I have had through work for many…
As I have had through work for many years and now having to buy my own as well as my colleague as always excellent service and quality.
March 7, 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of excellent service and quality.
Kind Regards
Alexandra customer care team.
Delivery service horrendous
Delivery service horrendous. Most companies give you detailed delivery details and flexibility- would not use again for this reason. No option to book redelivery.
March 4, 2026
Reply from Alexandra
Good Morning Gillian
Thank you for taking your time to leave a review, we appreciate all feedback. Please accept our apologies that you did not received your order along with not being able to rebook a delivery. I have reached out by email and phone regarding this.
Kind Regards
Alexandra Customer service team.
Wonderful choice of colour and very…
Wonderful choice of colour and very comfortable fabric, will be buying more
March 6, 2026
Reply from Alexandra
Good Morning Karen
Thank you for taking the time to leave us a 5 star review. We are so glad to hear of the choice and comfortable fabric of your uniform ,its great to hear you will be buying more from us.
Kind regards,
Alexandra Customer Service
Delivery was messed up
The items took far too long to be despatched, I almost cancelled the order. Customer service was average and it took several attempts to resolve the issues I had with deliver. I also explained I worked Monday to Friday and if wasn’t for a kind neighbour I would have had to drive 30-45 minutes to pick up my order from a depot. Experience could have been better.
March 5, 2026
Reply from Alexandra
Good Morning David,
Thank you for taking the time to leave us a review. We really appreciate your feedback and custom.
We are very sorry to hear about the delayed delivery, please know we have reached out to you directly regarding this.
Kind regards,
Alexandra Customer Service
Ordering was very easy and Delivery was…
Ordering was very easy and Delivery was super quick.
March 5, 2026
Reply from Alexandra
Good Morning Sally,
Thank you for taking the time to leave us a 5 star review. We are so glad to hear you had a smooth ordering process and are happy with the quick delivery service.
Kind regards,
Alexandra Customer Service
Reply from Alexandra
Good Morning,
Thank you for taking the time to leave us a 5 star review. We are so glad to hear you are happy with your uniform.
Kind regards,
Alexandra Customer Service
Sizing on my tunic is drastically…
Sizing on my tunic is drastically different from my last order. Too big and I can’t send it back because it’s embroidered
March 2, 2026
Reply from Alexandra
Good Morning Nicholas,
Thank you for taking the time to leave us a review, we really appreciate your feedback and custom.
We are very sorry to hear you were not happy with the sizing of your uniform. We really want to investigate this further with our quality team and get this resolved as soon as possible, please know we have reached out to you to obtain some further information and images.
Kind regards,
Alexandra Customer Service
Reply from Alexandra
Good Morning Lindis,
Thank you for taking the time to leave us a 5 star review. We are so glad to hear you had a smooth ordering process and are happy with the delivery service.
Kind regards,
Alexandra Customer Service
Reply from Alexandra
Good Morning Celestine,
Thank you for taking the time to leave us a 5 star review. We are so glad to hear you are happy with your uniform.
Kind regards,
Alexandra Customer Service
Always great service
Always great service , great quality , reasonable prices. Always notified if when /where my orders are .. very happy to use Alexandra
March 2, 2026
Reply from Alexandra
Good Morning Lorraine,
Thank you for taking the time to leave us a 5 star review. We are so glad to hear you are happy with your uniform and the service you have received.
Kind regards,
Alexandra Customer Service
To return items we have to travel 2…
To return items we have to travel 2 miles by bus.
Ridiculous
February 16, 2026
Reply from Alexandra
Good Afternoon
Thank you for taking your time to leave a review , we appreciate all feedback, please accept our apologies that you had to travel to drop your return off. I have reached out by email regarding this.
Kind Regards
Alexandra customer care team
arrived timely
arrived timely.
sizes good and accurate, a very comfortable wear for workplace.
February 27, 2026
Reply from Alexandra
Good Morning Marie
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of your order arriving in time along with the comfort.
Kind Regards
Alexandra customer care team.
Easy to use website and quick delivery
February 27, 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a review , we appreciate your feedback and value your custom. We are so pleased to hear of the website was easy to use and the quick delivery.
Kind Regards
Alexandra customer care team.
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of of the good material of you garments.
Kind Regards
Alexandra customer care team.
Easy to find what I wanted
Easy to find what I wanted, but also a lovely site to browse.?
February 26, 2026
Reply from Alexandra
Good Morning Joan
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the ease of ordering.
Kind Regards
Alexandra customer care team.
I got my scrub trousers very quickly…
I got my scrub trousers very quickly thank you, they are big but that's good as I have plenty of room to move, they will be very good in the heat.Excellent service.
February 24, 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear you are pleased with the scrub trousers you have ordered.
Kind Regards
Alexandra customer care team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.