Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived... See more
Company replied
Quick delivery, Product arrived in good condition. Has a return policy (and a form attached ready)
Company replied
Ordered uniform for summer. Was in stock, can be quite expensive and delivery was quite slow, but is better quality than most.
Company replied
Company details
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.8
Great
11K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great response - Nancy Vowles dealt with my query…
Nancy Vowles dealt with my query professionally and quickly providing me with an immediate response on one and instructing me on how to take forward my pricing query on another .
February 27, 2026
Reply from Alexandra
Good Morning Debbie
Thank you for taking your time to leave a 5* Review, we appreciate your feedback and value your custom. We are so pleased to hear of the great service you have received from Nancy , we will ensure this feedback is passed onto her.
Many Thanks
Alexandra customer care team
Reply from Alexandra
Good Morning John
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the ease of ordering along with the fast delivery.
Kind Regards
Alexandra customer care team.
I can speak to an actual human
The fact I could actually speak to someone
A miracle these days
February 19, 2026
Reply from Alexandra
Good Morning Kim
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the service you have received from calling into our call center.
Kind Regards
Alexandra customer care team.
I made x2 separate orders
I made x2 separate orders. Went to website looking for my orders and found that both orders had been cancelled. No communication. I have also had to persue them and i am still awaiting a refund of £94 .
February 19, 2026
Reply from Alexandra
Good Morning Sian
Thank you for taking your time to leave a review , we appreciate all feedback. Please accept our full apologies that your order was cancelled on the website with money being taken. I have reached out by email regarding this issue.
Kind Regards
Alexandra customer care team.
Easy to order great product quick…
Easy to order great product quick delivery would order again
February 18, 2026
Reply from Alexandra
Good Morning Margaret
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the ease of ordering , fast delivery , its great to hear you will order from us again.
Kind Regards
Alexandra customer care team.
Perfection
February 16, 2026
Reply from Alexandra
Good Morning Keith
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased of the perfection of your service and order.
Kind Regards
Alexandra customer care team.
I ordered a 24 and I am not a 24 but it was soo tight
Their sizes are ridiculous.
Far too small from what you ask for .
Their returns policy is very complicated.
Never order from them again
February 15, 2026
Reply from Alexandra
Good Morning Adele
Thank you for taking your time to reach out and leave a review, we appreciate all feed back, Please accept our full apologies that the garments were not the size as you expected along with the returns being complicated. I have reached out by phone and email regarding this.
Kind Regards
Alexandra customer care team.
Easy to order and superfast delivery.
Easy to order and superfast delivery.
Excellent quality, as usual.
Many thanks.
February 15, 2026
Reply from Alexandra
Good Morning Robert
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the ease of ordering , fast delivery and excellent quality.
Kind Regards
Alexandra customer care team.
Excellent service
Excellent service, great value for money, tunics are good quality and wash well and keep there shape
February 10, 2026
Reply from Alexandra
Good Morning Fiona
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the excellent service you received and are pleased with your tunics.
Kind Regards
Alexandra customer care team.
I have not received my delivery up to…
I have not received my delivery up to now. They didn’t even send me a receipt to confirm my purchase yet they took the money off the account. Most websites confirm payment as soon as you place an order. So iam still waiting for my delivery and this has affected my schedule
February 12, 2026
Reply from Alexandra
Good Morning Fifi
Thank you for taking your time to reach out and leave a review, we appreciate all feed back, Please accept our full apologies for the issues you have received regarding your order, as per telephone conversation this has been followed up with an email.
Kind Regards
Alexandra customer care team.
The overalls were just what I wanted
February 11, 2026
Reply from Alexandra
Good Morning Timothy
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear the overalls were just what you wanted.
Kind Regards
Alexandra customer care team.
Poor information regarding delivery
Poor information regarding delivery, delivered to the wrong address, incorrect amounts sent e.g. said 2 in pack but contained 1, confusing answers to direct questions.
February 11, 2026
Reply from Alexandra
Good Morning Mr Taylor
Thank you for taking your time to reach out and leave a review, we appreciate all feed back, Please accept our full apologies for the issues you have received regarding your order, as per telephone conversation this has been followed up with an email.
Kind Regards
Alexandra customer care team.
Good
Good, quick service, notified how my order is going, when its dispatched, and when its been delivered.
Only slight is that Customer service emails don't always get answered if you have a query, you have to resort to phoning to get an answer!
February 10, 2026
Reply from Alexandra
Good Morning Nicky
Thank you for taking your time to leave a review , we appreciate your feedback and value your custom. We are please to hear of the good service you have received regarding your order. Thank you for the feedback regarding the customer service emails, this is something we will look into.
Kind Regards
Alexandra customer care team.
Lovely work tops good quality and fast…
Lovely work tops good quality and fast delivery
February 10, 2026
Reply from Alexandra
Good Morning Hayley
Thank you for taking your time to leave a 5* Review, we appreciate your feedback and value your custom. We are so pleased to hear of fast delivery you have received and the quality of the work tops.
Many Thanks
Alexandra customer care team
Great service
Great service , Great products.
Simple web site yo use and quick delivery
February 9, 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a 5* Review, we appreciate your feedback and value your custom. We are so pleased to hear of the great service you have received and the ease of use with our website.
Many Thanks
Alexandra customer care team
Placed an order
Placed an order, 3 items didnt turn up, 6 were the wrong size. Ive had to arrange twice now to return items. Days between email responses. Will avoid using them in future.
February 12, 2026
Unprompted review
Reply from Alexandra
Good Morning, Thank you for taking your time to leave a review , we appreciate all feedback. Were so sorry to hear of the issues you have had with your order being incorrect along with the returns process, this must have been a very frustrating experience..
To enable me to look into this further please can you advise on the information that has been requested, I will then be in touch regarding this.
Kind Regards
Alexandra customer care team.
I've purchased alexandra work wear for…
I've purchased alexandra work wear for years. I've worked in hospitals and been a care assistant for 20 plus years too. The style, delivery of items is second to none. Personally I wouldn't purchase from anyone else. Who else gives fantastic service, very quick delivery and every pair of trousers have lasted me 3 years. Oh and there price never breaks the bank. 💯 % recommend to family and friends 🧡
February 1, 2026
Unprompted review
Reply from Alexandra
Good Morning Tracy
Thank you for taking your time to leave a 5* review , we appreciate your feedback and value your custom. We are so pleased to hear of the excellent service you have received, thank you so much for recommending Alexandra.
Kind Regards
Alexandra customer care team.
I have an account and I am trying to…
I have an account and I am trying to buy items but everytime i i try to pay it says order has failed.. this has never happen before, what am i doing wrong?
January 22, 2026
Unprompted review
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a review, we appreciate all feedback. I'm sorry to hear you are having problems placing an order, there may be a few things we can advise on to fix this.
To enable us to help you further, please can you advise on the information that has been requested, we can then look into this for you and hopefully fix the issue.
Many thanks
Alexandra customer care team.
If I could
If I could, I'd rate them zero stars. Navigating their return and refund process is incredibly frustrating. Communication is nearly impossible, as they don't answer emails. On the rare occasion you do reach someone, they're quite unhelpful and impolite.
January 19, 2026
Unprompted review
Reply from Alexandra
Good Morning, Thank you for taking your time to leave a review, we appreciate all feedback, please accept our full apologies for the issues you have received with the process of your refund, along with the struggle on communication.
I would really like to look into this and get this resolved for you if not already. Please can you advise on the requested information that has been sent.
Many Thanks
Alexandra customer care team
Loves this companies workwear
Loves this companies workwear, particularly the concealed waist work trousers as they are so comfortable to wear and also have an elastic stretch to the waist, highly recommend 😊
August 25, 2025
Reply from Alexandra
Good Afternoon
Thank you for taking your time to leave us a 5* review, we appreciate your feedback and value your custom. We are pleased to hear you love our work wear and would recommend us.
Kind Regards
Alexandra customer care team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.