I would like to recommend this company from when l first called them has l had to add another person to my booking Morris was fantastic he could do enough for me. He talked me threw everything lovely... See more
Alexatravel
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See what reviewers are saying
I spoke with Mark Williams regarding my upcoming trip; he was very professional despite my bad connection. He chatted with me on WhatsApp and was so extremely helpful. I was able to achieve my aim tod... See more
I had a very good experience. James was really good in his attitude. He made me feel calm when I was very anxious. James took time to understand the situation I was in. He was very patient with me..... See more
Problem solver thanks Mr Paul much appreciated with all his patience and calls and help despite all the hiccup from the last trip, Mr Paul finally solved all my problem. Alexas travel is genuine and... See more
Company replied
Company details
Written by the company
Alexatravel.co.uk is a United Kingdom-based Travel Agency that specializes in offering a wide range of travel products and services through its online platform. With a focus on providing a seamless customer experience, our website serves as a comprehensive 'one-stop shop', granting customers access to specially curated airfares and an array of luxury hotel accommodations. We are dedicated to catering to the discerning traveller, ensuring top-notch flights from the UK to various destinations worldwide.
Contact info
London, United Kingdom
- 0203-884-0131
- info@alexatravel.co.uk
- alexatravel.co.uk
Very Professional
I needed to adjust my BA flight ticket with Alexatravel, which was sorted promptly, thanks to Aaron, who was very helpful and professional in carrying out his duties. I was really impressed and happy with the manner in which he handled my ticket issues; he is a true professional. Thanks to Alexatravel and Aaron.
June 30, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Passenger,
We appreciate your detailed review of your recent experience with us and the significance of your feedback. Your thoughtful assessment is genuinely valued.
We are thrilled to discover that your flight booking experience with us surpassed your expectations. Mr. Aaron's unwavering commitment to delivering exceptional service is commendable, and we are pleased that his efforts contributed to your positive experience. Your steadfast support is deeply cherished by our entire team, and we are dedicated to utilizing your feedback to further enhance our service standards.
Should you require any future travel-related services, accommodations, or holiday arrangements, we are at your service. Our dedication to providing exceptional deals and superior service remains steadfast.
Sincere regards,
Customer Relations Manager Alexa Travel Ltd.
Very good agent always there to help
Very good agent always there to help, polite and explains everything in clear way. Also if there is any problem he make sure he doesn’t let you unhappy always solves the problem I really appreciate he’s kindness.
July 19, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Passenger ,
We sincerely appreciate your favorable feedback. It brings us great joy to know that you are satisfied with our customer support. The team at Alexa Travel UK is dedicated to providing outstanding service and ensuring the best flight options for our valued customers. Your input is highly regarded, and we look forward to assisting with your future travel plans. Wishing you safe and enjoyable travels!
The worst crooks or scammers in the…
The worst crooks or scammers in the world.DO NOT USE THEM.The rest of the good reviews are dishonest people who are probably asked to write good reviews DO NOT fall for them.Yo will be sold tickets that do not exist.They change names and voices.CROOKS,CROOKS and SCAMMERS BE WARNED!!!,Always use CREDIT CARD TO PAY THEM SO THAT YOU CAN PLACE THEM IN DISPUTE,THEY WILL SELL YOU TICKETS THAT DO NOT EXIST AND WILL ACCUSE YOU FOR DELAY IN PAYMENT EXPECT YOU TO COUGHOUT MORE MONEY,GOVERNMENT and COMPANY HOUSES NEED TO KNOW ABOUT THIS COMPANY FULL OF SCAMMERS.IT MIGHT BE LEGIT BUT IT IS FULL OF CROOKS,PERIOD.
July 22, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Customer,
We are truly sorry for the inconvenience you experienced and offer our sincere apologies for any shortcomings that led to your dissatisfaction, as stated in your recent review. Ensuring your contentment and providing exceptional service are our top priorities, and we regret if we fell short of meeting your expectations.
To effectively address your concerns, we kindly request the name of the passenger involved and any relevant transaction details. This information will facilitate a thorough investigation and enable us to provide a suitable resolution. If there were any specific issues with our staff, we encourage you to file a formal complaint via email to complaints@alexatravel.co.uk, including additional details to assist us in resolving the situation.
Your feedback is of great importance to us, and we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we look forward to the opportunity to address your concerns promptly.
Warm regards,
Jeff Adam Customer Relations Manager Alexa Travel Ltd.
Helped me getting flight tickets at the…
Helped me getting flight tickets at the last minute. Very friendly and positive attitude
June 1, 2024
Unprompted review
Reply from Alexatravel
Dear Esteemed Customer,
We sincerely appreciate your favorable feedback. It brings us great joy to know that you are satisfied with our customer support. The team at Alexa Travel UK is dedicated to providing outstanding service and ensuring the best flight options for our valued customers. Your input is highly regarded, and we look forward to assisting with your future travel plans. Wishing you safe and enjoyable travels!
I had a wonderful experience all thanks…
I had a wonderful experience all thanks to the best service delivered by Morris. Thank you so much.
July 13, 2024
Unprompted review
Reply from Alexatravel
Dear Esteemed Passenger,
We would like to express our gratitude for taking the time to provide us with a comprehensive review of your recent interaction with our services, and we sincerely acknowledge the importance of your feedback. Your thorough evaluation is greatly appreciated.
We are delighted to learn that your experience in booking your flight with us exceeded your expectations. We commend Mr. Morris for his unwavering dedication to providing exceptional service, and we are pleased that his efforts contributed to your positive experience. Your consistent support is highly valued by our entire team, and we are committed to using your feedback to further enhance our service standards.
If you require any future travel-related services, accommodations, or holiday arrangements, please do not hesitate to reach out to us. We remain dedicated to offering outstanding deals and superior service.
With heartfelt regards,
Alexa Travel Ltd. Customer Relations Manager
Ethan has provided me with the…
Ethan has provided me with the excellent service. He always responded immediately and dealt with all queries. Thank you Ethan for excellent customer service.
July 16, 2024
Unprompted review
Reply from Alexatravel
Dear Esteemed Passenger,
We would like to express our gratitude for taking the time to provide us with a comprehensive review of your recent interaction with our services, and we sincerely acknowledge the importance of your feedback. Your thorough evaluation is greatly appreciated.
We are delighted to learn that your experience in booking your flight with us exceeded your expectations. We commend Mr. Ethan for his unwavering dedication to providing exceptional service, and we are pleased that his efforts contributed to your positive experience. Your consistent support is highly valued by our entire team, and we are committed to using your feedback to further enhance our service standards.
If you require any future travel-related services, accommodations, or holiday arrangements, please do not hesitate to reach out to us. We remain dedicated to offering outstanding deals and superior service.
With heartfelt regards,
Alexa Travel Ltd. Customer Relations Manager
Helpful costumer service with Brad…
Helpful costumer service with Brad thank you 😊
July 17, 2024
Unprompted review
Reply from Alexatravel
Thank you for your thoughtful feedback! We're delighted that you had a positive experience with our team. Mr. Bard is a dedicated team member and we highly appreciate his positive efforts. We're eager to assist you again in the future!
Milk was a cheraful young gentleman
Milk was a cheraful young gentleman. Helpful. Very polite. Can not get a better Youngman. Bless him.
June 12, 2024
Unprompted review
Reply from Alexatravel
Thank you for your thoughtful feedback! We're delighted that you had a positive experience with our team. Mr. Milk is a dedicated team member and we highly appreciate his positive efforts. We're eager to assist you again in the future!
Excellent customer service
Thank you for your excellent customer service, its fantastic booking with flight Reservation services and their staff are fantastic especially Raj Kumar the person
Who booked my flights.Thank you Flight services I highly recommend you.
July 3, 2024
Unprompted review
Reply from Alexatravel
We are thrilled to know that your flight booking experience with us was nothing short of exceptional. Mr. Raj is a dedicated member of our team, and his commitment to delivering superb service is indeed commendable. Your unwavering support is deeply cherished by our entire team, and we are committed to utilizing your input to elevate our standards even further.
Should you require any future travel-related services, accommodations, or holiday arrangements, please do not hesitate to reach out to us. We are dedicated to providing you with outstanding deals and superior service.
Warm regards,
Customer Relations Dept.
Alexa Travel
The service I have received was …
The service I have received was excellent.
John is an exceptional professional who is always happy and ready to help people.
He will do anything to make sure the customer is satisfied.
June 30, 2024
Unprompted review
Reply from Alexatravel
We are thrilled to know that your flight booking experience with us was nothing short of exceptional. Mr. John is a dedicated member of our team, and his commitment to delivering superb service is indeed commendable. Your unwavering support is deeply cherished by our entire team, and we are committed to utilizing your input to elevate our standards even further.
Should you require any future travel-related services, accommodations, or holiday arrangements, please do not hesitate to reach out to us. We are dedicated to providing you with outstanding deals and superior service.
Warm regards,
Customer Relations Dept.
Alexa Travel
I am writing this message to ANNA
I am writing this message to ANNA. I want to express my sincere gratitude for the outstanding customer service I recently received at alexa travel. My interaction with ANNA has left a lasting positive impression on me and my family, and I felt compelled to share my appreciation. We are highly pleased with the professional manner in which ANNA serviced our travel. Alexa travel (ANNA), have definitely gained a new customer who will refer all of her family, friends to alexa travel.
July 3, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Passenger,
I extend my heartfelt gratitude to you for taking the time to share your insightful review of your recent experience with us. Your feedback is of immense value to us, and we truly appreciate your thoughtful evaluation.
Warm Regards,
Customer Relations Dept.
Alexa Travel
Thank you for your help.
Recently my mother was stuck at the Nairobi airport because of the chaos and the strike in the country, It was a nightmare but one of the agents of Alexa Travel named Kevin helped us alot. And he efficiently booked the new flights and checked for the best available options. Managed to upgrade into business class. Thanks for everything. Happy to give 5 stars.
June 25, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Customer ,
Thank you very much for your kind feedback. We are delighted to receive your satisfaction with our customer support and our ability to resolve your flight issue at Nairobi Airport . Mr. Kevin is dedicated member of our team and The whole team at Alexa Travel UK is committed to delivering exceptional service and securing ideal flight options & quick solutions for problems. We sincerely value your input and eagerly anticipate the opportunity to support your upcoming travel arrangements. Wishing you safe and pleasant travels!
Not a good company
Not a good company! they try to scam you out of more money after you have paid for your tickets. Avoid at all costs and use a reputable company. Ignore positive reviews as they are not legitimate. Thankfully our credit company helped and we are ok but others are not so lucky and end up losing so much money to these scam artists!
November 2, 2023
Unprompted review
Reply from Alexatravel
Dear Esteemed Passenger,
We deeply regret the inconvenience you have encountered and sincerely apologize for any shortcomings in meeting your expectations, as expressed in your recent 1-star review. Your satisfaction and the delivery of exceptional service are of utmost importance to us, and we apologize for any disappointment caused.
In order to address your concerns effectively, we kindly request that you provide the name of the passenger involved and any pertinent transaction details. This information will facilitate a thorough investigation into the matter and enable us to offer a suitable resolution. If there were any specific issues with our staff, we encourage you to submit a formal complaint via email to complaints@alexatravel.co.uk, providing additional details to aid us in addressing the situation.
Your feedback holds significant value, and we are dedicated to resolving this matter to your satisfaction. Thank you for bringing this matter to our attention, and we eagerly anticipate the opportunity to address your concerns promptly.
Warmest regards,
Jeff Adam
Customer Relations Manager
Alexa Travel Ltd.
Our experience remained fantastic …
Our experience remained fantastic.Morris helped me a lot and even after sales.We referred your services to our family friends.Well done.
June 21, 2024
Unprompted review
We are very unhappy the spell wrong my…
We are very unhappy the spell wrong my kid name they want 600 pounds more to change the name
June 21, 2024
Unprompted review
Reply from Alexatravel
Dear Esteemed Passenger,
We deeply regret the inconvenience you have encountered and sincerely apologize for any shortcomings in meeting your expectations. we truly apologize for any disappointment caused.
In order to address your concerns effectively, we kindly request that you provide the name of the passenger involved and any pertinent transaction details. This information will facilitate a thorough investigation into the matter and enable us to offer a suitable resolution. If there were any specific issues with our staff, we encourage you to submit a formal complaint via email to complaints@alexatravel.co.uk, providing additional details to aid us in addressing the situation.
Your feedback holds significant value, and we are dedicated to resolving this matter to your satisfaction. Thank you for bringing this matter to our attention, and we eagerly anticipate the opportunity to address your concerns promptly.
Warmest regards,
Jeff Adam
Customer Relations Manager
Alexa Travel Ltd.
I would recommend this company and…
I would recommend this company and found them Very helpful when I wanted to extend my holiday whilst visiting my daughter in Thailand. They got back to me within hours and got me a good price on my return flight.
I was happy with the service I got.
Many thanks to Raj
May 30, 2024
Unprompted review
Alexatravel provided an exceptional…
Alexatravel provided an exceptional experience! Haider, my consultant, was fantastic. His expertise saved me tons of time and hassle. Highly recommend for a stress-free booking process. I'll definitely use them again!
June 1, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Passenger,
We appreciate your detailed review of your recent experience with us and the significance of your feedback. Your thoughtful assessment is genuinely valued.
We are thrilled to discover that your flight booking experience with us surpassed your expectations. Mr. Haider's unwavering commitment to delivering exceptional service is commendable, and we are pleased that his efforts contributed to your positive experience. Your steadfast support is deeply cherished by our entire team, and we are dedicated to utilizing your feedback to further enhance our service standards.
Should you require any future travel-related services, accommodations, or holiday arrangements, we are at your service. Our dedication to providing exceptional deals and superior service remains steadfast.
Sincere regards,
Customer Relations Manager Alexa Travel Ltd.
Haider
Haider, help me to look for a ticket for my friend, and he is very polite and really helpful on the phone, and he always answered my phone calls whenever I call to speak to him about anything,
So we'll done to you and your team
June 8, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Passenger,
We appreciate your detailed review of your recent experience with us and the significance of your feedback. Your thoughtful assessment is genuinely valued.
We are thrilled to discover that your flight booking experience with us surpassed your expectations. Mr. Haider's unwavering commitment to delivering exceptional service is commendable, and we are pleased that his efforts contributed to your positive experience. Your steadfast support is deeply cherished by our entire team, and we are dedicated to utilizing your feedback to further enhance our service standards.
Should you require any future travel-related services, accommodations, or holiday arrangements, we are at your service. Our dedication to providing exceptional deals and superior service remains steadfast.
Sincere regards,
Customer Relations Manager Alexa Travel Ltd.
Great customer services, I love to always work with them so I recommend anyone who needs tickets assistance to visit them to have excellent services
Great customer services expecially from Mary, a big ups to you
April 5, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Passenger,
We appreciate your detailed review of your recent experience with us and the significance of your feedback. Your thoughtful assessment is genuinely valued.
We are thrilled to discover that your flight booking experience with us surpassed your expectations. Miss Mary's unwavering commitment to delivering exceptional service is commendable, and we are pleased that his efforts contributed to your positive experience. Your steadfast support is deeply cherished by our entire team, and we are dedicated to utilizing your feedback to further enhance our service standards.
Should you require any future travel-related services, accommodations, or holiday arrangements, we are at your service. Our dedication to providing exceptional deals and superior service remains steadfast.
Sincere regards,
Customer Relations Manager Alexa Travel Ltd.
Great man
Great man, always available if we need him for any help regarding the flight I’ve tried quite a few times and he was helpful
June 1, 2024
Unprompted review
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