I would like to recommend this company from when l first called them has l had to add another person to my booking Morris was fantastic he could do enough for me. He talked me threw everything lovely... See more
Alexatravel
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See what reviewers are saying
I spoke with Mark Williams regarding my upcoming trip; he was very professional despite my bad connection. He chatted with me on WhatsApp and was so extremely helpful. I was able to achieve my aim tod... See more
I had a very good experience. James was really good in his attitude. He made me feel calm when I was very anxious. James took time to understand the situation I was in. He was very patient with me..... See more
Problem solver thanks Mr Paul much appreciated with all his patience and calls and help despite all the hiccup from the last trip, Mr Paul finally solved all my problem. Alexas travel is genuine and... See more
Company replied
Company details
Written by the company
Alexatravel.co.uk is a United Kingdom-based Travel Agency that specializes in offering a wide range of travel products and services through its online platform. With a focus on providing a seamless customer experience, our website serves as a comprehensive 'one-stop shop', granting customers access to specially curated airfares and an array of luxury hotel accommodations. We are dedicated to catering to the discerning traveller, ensuring top-notch flights from the UK to various destinations worldwide.
Contact info
London, United Kingdom
- 0203-884-0131
- info@alexatravel.co.uk
- alexatravel.co.uk
Scam
I am still waiting for my refund I emailed you the passengers names and I sent you the transaction of the money you taken from my account with out confirmation of the flight we phoned you James several times and no reply from you
I am still waiting to hear from you if it’s not scam as I can see from all the reviews
Looking forward to hearing from you you
August 21, 2024
Unprompted review
They are scam they stolen my money
SCAM
we been trying to book a flight to italy JAMES from Alexa travel was dealing with our booking we made the payment....we been waiting for a week to the confirmation but no respond..from my bank statement it show they taken the money there bank is national WESTMINSTER BANK PLC...P lease be careful and report it ASAP ....
I am trying to get my money backbut no answer
Shame on you
National Westminster bank plc confirmed you taken my bank transfer on the 22/08/24
£224.25
That’s a scam you never confirmed my flights
Please be careful they are scam they stolen my money never confirmed my flight even they phoned me saying they are not waried the police can’t do anything for them
Please everyone was scammed contact the police froud department ASAP
James is the manager
James after he stolen my money told me that they scam people report it please if anyone effected or been scammed by they report it to bbc Dogwatch program they are dealing with it
Please be careful and don’t make any bank transfer they will steal your money they done it with me and other people NEVER DO ANY MONEY TRANSFER u will never get your money back
Please don’t book any flights with them they will steal your money
August 21, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Customer,
We are deeply sorry for any inconvenience or disappointment you have experienced, and we genuinely apologize for falling short of your expectations.
To effectively address your concerns, we kindly request that you furnish us with the name of the passenger involved and any pertinent transaction details. This information will enable us to thoroughly investigate the matter and provide you with an appropriate resolution. Additionally, if you encountered specific issues with our staff, we encourage you to submit a formal complaint via email to complaints@alexatravel.co.uk, providing further context to assist us in rectifying the situation.
Your feedback is invaluable to us, and we are committed to resolving this matter to your satisfaction. We appreciate you bringing this matter to our attention and eagerly await the opportunity to address your concerns promptly.
Warmest regards,
Customer Relationship Department
Alexa Travel Ltd.
Morris was very helpful
Morris was very helpful, I was happy to get through so quickly and receive a straight forward answer.
August 27, 2024
Unprompted review
An asset to your team! …
I’d be speaking with morris for around a day I had some tall orders for him to for fil I found him very patience was impeccable with his customer service skills he listened attentively and executed my request he is a true asset to the team and a pleasure to have had as a sales associate.
August 20, 2024
Unprompted review
Mark is read this please do not book…
Whoever is read this please do not book anything with Alexa travel they will take your money and you won't get no tickets and they won't give you money back please do not go with them trust me believe me they will rip you off
August 15, 2024
Unprompted review
Wonderful customer services
Wonderful customer services, And Mike gave us a 5 star services and I will recommend anyone to book with him and we will be booking again.
Many thanks,
Hassan.
July 9, 2024
Unprompted review
Thank you for my booking from John…
Thank you for my booking from John Anderson very helpful would recommend
August 9, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Customer ,
We are thrilled to know that your flight booking experience with us was nothing short of exceptional. Mr. John is a dedicated member of our team, and his commitment to delivering superb service is indeed commendable. Your unwavering support is deeply cherished by our entire team, and we are committed to utilizing your input to elevate our standards even further.
Should you require any future travel-related services, accommodations, or holiday arrangements, please do not hesitate to reach out to us. We are dedicated to providing you with outstanding deals and superior service.
Warm regards,
Customer Relations Dept.
Alexa Travel
Yaah i was asking for assistance and i was well attended to by Morris.. Very hospitable gentleman
Yaah i was asking for assistance and a gentleman by the name Morris assisted me very well in a polite way.. I look forward to using RwandaAir very soon, very lovely and hospitable staff members
Regards
TM
August 8, 2024
Unprompted review
Reply from Alexatravel
We are thrilled to know that your flight booking experience with us was nothing short of exceptional. Mr. Morris is a dedicated member of our team, and his commitment to delivering superb service is indeed commendable. Your unwavering support is deeply cherished by our entire team, and we are committed to utilizing your input to elevate our standards even further.
Should you require any future travel-related services, accommodations, or holiday arrangements, please do not hesitate to reach out to us. We are dedicated to providing you with outstanding deals and superior service.
Warm regards,
Customer Relations Dept.
Alexa Travel
Excellent service, Ash Johnson is great asset to your company
Excellent service from the team. Ash Johnson is a great asset to your company
July 31, 2024
Unprompted review
I booked my flights ticket with Mary …
I booked my flights ticket with Mary she has patience .and when ever I needed help or questions she been answering and giving support in time very reliable thanks .
July 31, 2024
Unprompted review
Alexa travel the best travel agency.
Alexa travel their customer service was good especially Ben.
Their prices aren't very expensive compared to other travel agencies.
The were patient especially when it came to paying for the ticket.
They have installment plan which was quite good if you didn't have all the money in one go.
When it comes to change your date of travel they were quite flexible and prices were excellent.
Ben thank you for all your help and you were absolutely brilliant.
Cheers Ben.
June 29, 2024
Unprompted review
Dream holiday
Thank you ethan for such a great service. Friendly advice and being so polite. You made it so easy.
To choose my flight with resemble price. I always going to remember.
It's an life time experience.
I definitely going to call you next I will let my family and friends to know and recommend your company. Have a lovely day take care.
April 28, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Passenger,
We appreciate your detailed review of your recent experience with us and the significance of your feedback. Your thoughtful assessment is genuinely valued.
We are thrilled to discover that your flight booking experience with us surpassed your expectations. Mr. Ethan's unwavering commitment to delivering exceptional service is commendable, and we are pleased that his efforts contributed to your positive experience. Our entire team deeply cherishes your steadfast support, and we are dedicated to utilizing your feedback to further enhance our service standards.
We are at your service if you require any future travel-related services, accommodations, or holiday arrangements. Our dedication to providing exceptional deals and superior service remains steadfast.
Sincere regards,
Customer Relations Manager Alexa Travel Ltd.
Outstanding customer service
Ethan provided us with excellent customer service multiple times this year. He resolved all of our issues seamlessly. Would highly recommend their services.
July 23, 2024
Unprompted review
Amazing service!!
Ben was nothing short of incredible!! Very professional, kind and patient! Thank you so much! I will definitely book my tickets with you again! Thank you
July 20, 2024
Unprompted review
I would like to say a big thank to…
I would like to say a big thank to Marry who have helped when I was booking my tickets she was really kind and helpful. She made me feel so relaxed when I was booking my tickets. I am so grateful with her service. I would like to give 5star to her
June 15, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Passenger,
We appreciate your detailed review of your recent experience with us and the significance of your feedback. Your thoughtful assessment is genuinely valued.
We are thrilled to discover that your flight booking experience with us surpassed your expectations. Miss Marry's unwavering commitment to delivering exceptional service is commendable, and we are pleased that his efforts contributed to your positive experience. Your steadfast support is deeply cherished by our entire team, and we are dedicated to utilizing your feedback to further enhance our service standards.
Should you require any future travel-related services, accommodations, or holiday arrangements, we are at your service. Our dedication to providing exceptional deals and superior service remains steadfast.
Sincere regards,
Customer Relations Dept. Alexa Travel Ltd.
Marry provided best customer…
Marry provided best customer services.she handled the panic situation very well.thanks
July 20, 2024
Unprompted review
Reply from Alexatravel
Dear Esteemed Customer,
We extend our heartfelt gratitude for your glowing review. Your positive feedback fuels our team at Alexa Travel UK with joy and motivation. We strive tirelessly to provide top-notch customer support and ensure our clients are met with optimal flight solutions. Your kind words inspire and drive us to continue delivering exceptional service. Thank you for choosing us as your travel partner, and we look forward to assisting with your future travel needs.
Warm regards,
The Alexa Travel
Exceptional Service with Alexa Travel
I recently booked my flight from Lahore to the USA through Alexa Travel and was thoroughly impressed with their service. Mr. John provided exceptional assistance, demonstrating efficiency and professionalism throughout the entire booking process. His support made my trip planning seamless and stress-free. I highly recommend Alexa Travel for future travel arrangements and will certainly suggest them to my family and friends.
June 24, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Customer,
Thank you very much for your positive feedback. We are delighted to receive your satisfaction with our customer support. Mr. John & The team at Alexa Travel UK is committed to delivering exceptional service and securing ideal flight options for our clientele. We sincerely value your input and eagerly anticipate the opportunity to support your upcoming travel arrangements. Wishing you safe and pleasant travels!
Very easy to make the booking
Very easy to make the booking, value for money was excellent..
July 12, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Customer,
Thank you very much for your positive feedback. We are greatful to receive your satisfaction with our customer support. The team at Alexa Travel UK is committed to delivering exceptional service and securing ideal flight options for our clientele. We sincerely value your input and eagerly anticipate the opportunity to support your upcoming travel arrangements. We are wishing you safe and pleasant travels!
Excellent Service
Mark did a great job. He was extremely helpful and the travel service went well despite the IT issues faced on Friday. Thank you alexatravel and thank you Mark.
July 18, 2024
Unprompted review
Reply from Alexatravel
Dear Valued Customer,
Thank you very much for your positive feedback. We are delighted to receive your satisfaction with our customer support.. Mr. Mark & The team at Alexa Travel UK is committed to delivering exceptional service and securing ideal flight options for our clientele. We sincerely value your input and eagerly anticipate the opportunity to support your upcoming travel arrangements. We are wishing you safe and pleasant travels!
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