Alexatravel 

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Rated 5 out of 5 stars

I would like to recommend this company from when l first called them has l had to add another person to my booking Morris was fantastic he could do enough for me. He talked me threw everything lovely... See more

Rated 5 out of 5 stars

I spoke with Mark Williams regarding my upcoming trip; he was very professional despite my bad connection. He chatted with me on WhatsApp and was so extremely helpful. I was able to achieve my aim tod... See more

Rated 5 out of 5 stars

I had a very good experience. James was really good in his attitude. He made me feel calm when I was very anxious. James took time to understand the situation I was in. He was very patient with me..... See more

Rated 5 out of 5 stars

Problem solver thanks Mr Paul much appreciated with all his patience and calls and help despite all the hiccup from the last trip, Mr Paul finally solved all my problem. Alexas travel is genuine and... See more

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Company details

  1. Travel Agency

Written by the company

Alexatravel.co.uk is a United Kingdom-based Travel Agency that specializes in offering a wide range of travel products and services through its online platform. With a focus on providing a seamless customer experience, our website serves as a comprehensive 'one-stop shop', granting customers access to specially curated airfares and an array of luxury hotel accommodations. We are dedicated to catering to the discerning traveller, ensuring top-notch flights from the UK to various destinations worldwide.


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(492)

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Rated 1 out of 5 stars

Alexa Travel - Deceptive and Dishonest!

Alexa Travel should NOT be allowed to operate. AVOID ALEXA TRAVEL AT ALL COSTS. They are completely untrustworthy and should not be allowed to operate.

I initially bought Economy tickets with extra legroom on Qatar Airways for a long haul flight to Australia. Later, I asked for an upgrade to 'Premium Economy' for more comfort. They sold me a second set of tickets claiming it was an upgrade - but Qatar Airways doesn't even have a Premium Economy class. I ended up paying twice for essentially the same product.

When I tried to get a refund for this blatant mis-sale, they refused.

Worse still, Daniel James repeatedly lied about issuing a partial refund - claiming it had been processed and was on the way. It was never sent. I followed up multiple times, and each time was met with more empty promises and delays.

This is not just poor service - it's deception. They misled me, took more money for nothing and then strung me along with false promises. Do not trust this agency with your money or your travel plans. You will regret it!

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Ethan was brilliant

Ethan was brilliant, he helped make booking flights/checking in and sorting everything out for me and my family extremely easy and stress free. He helped look for the best deals and best seating options. Top man!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Passport problem

I spoke to Mike who was so helpful and a pleasure to deal with. I wish everyone could be as helpful as him. He was patient and understanding and definitely sorted the problem. He was quick to resolve the problem and I was very happy at the end of the call

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Sophia was extremely helpful

Sophia was extremely helpful. I am very impressed with the help received from her. It has been a very enjoyable experience to interact with this lady
Professor Angela F Danil de Namor
University of Surrey, U.K.

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

Con artists

They offered me £200 and then offered me £300 to take away my review.

Called me multiple times asking me to take down my review, the call was rude and unprofessional. Do not trust this company.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Nightmate outcome is a dream

On Thursday evening I booked a Ryanair flight and paid for it with my credit card..
or at least,I thought I had. No confirmation followed and I phoned Alexa travel who work with Ryanair. I was told no booking had been made. I discovered my internet connection had failed. Mr James at Alexa literally took me by the hand and reorganised the booking whilst prices were soaring at Ryanair (half term and summer programme). He advised me to go to my bank as on line payment had failed and pay direct. Within a couple of hours on Friday our booking had been saved. He then changed our dates slightly to offset price increases.My wife and I are most grateful. That's real service and customer care.Many thanks Mr James and Alexatravel. Patrick Quinn

May 24, 2025
Unprompted review
Rated 1 out of 5 stars

i paid 300 pound to cancelled my…

i paid 300 pound to cancelled my deceased father's flight ticket so my poorly mom can get some money refund as agent promise to pay back to my mom full money back which is 1300.60 pound. however it been 6 months now Alexa travel doesnt refund. Also we have contact them multiple time but keep saying manager are not in ect always have excuses. also i have evidence that i paid 300 pound and emails. so please dont trust this company everyone.
thanks

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service I preciate Mr. Ethan for finding me responsible price for my flight to Dar ea Salaam Tanzania. I can recommend him to every one

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Airline customer service

I book a flight to Germany but I wasn't able to make it on the day I booked for so I had to call to cancel or change the day it is was a stressful situation for me but fortunately I was able to speak to Sophia one of the team member she was really helpful to give me advice on what options were there she supported me through out the whole process and to make it easier. Really good support welcome 👍

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfaction guaranteed

Ahhhh! Fantastic service i got from Mr Morris Brown! A true gentleman who served me so well, i couldn't have any complaint at all! For the two days he offered me help, i was confident that i will get what i expected and need! He alayyed all the anxiety i had oc loosing money.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

BUTTERFLY STROKE

DISCOUNT PRICES ARE REALLY NICE WAYS TO INVOLVE YOURSELF IN A NEW EXPERIENCE. FERRY SERVICES TAKE A LOT OF THE MYSTERY AWAY FROM TRAVELLING ON A SHIP. A SMILING FACE FROM EVERY MEMBER OF STAFF YOU RUN IN TOO KEEPS YOU LOOKING FORWARD TO SO MANY CHOICES OF CUISINE ALWAYS AVAILABLE. MARINE LIFE SURROUNDING YOUR BOAT HOPES THE TRIDENT OF AQUAMAN IS WORKING WITH AMAZING LOOKING SATTELITE EQUIPMENT UPDATEING A SMOKING CHIMNEY. EVENTS DRESSING YOU 3 OR 4 TIMES A DAY HAS WATER AS FAR AS THE EYES CAN SEE GENIUS CONNECTING CABIN SPACE ARCHITECTURE COMPARED TO SEARCHING FOR YOUR FAVOURITE STUFF IN A WARDROBE.

May 2, 2025
Unprompted review

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