I’m sad their website is not available now. I checked it multiple times & it says “we’ll be back soon”. 😢 This has been the best gold-plated brand I’ve tried. Beautiful designs & amazing quality! The... See more
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See what reviewers are saying
Don’t buy it, you will regret it!! This is a big scam and completely unprofessional behavior from the team. This is not the same Aleyole brand, there is no quality, no branding on the packaging or an... See more
Placed my first order and was not disappointed! The quality of the jewelry was very decent and despite having to return one pair of earrings due to some minor scratches. The customer service was very... See more
Company replied
Firstly, the shipping times do not lie, your package will take 2 weeks to arrive, this isn't a complaint but an observation. Secondly, I wasn't aware that the earrings only come as one, as in I ordere... See more
Company details
Written by the company
ALEYOLÉ was born in 2014 in Barcelona with the enthusiasm of designing a simple, day to day, feminine jewelry. We bet on a minimalistic approach with a touch of boldness. Following trends, we establish our own with geometric designs and collections in constant growth. The goal of ALEYOLÉ is to design small treasures for all women providing a daily dose of luxury.
Contact info
Carrer de Mèxic 17, 08004, Barcelona, Spain
- info@aleyole.com
- aleyole.com
Absolute horrible quality !!Got…
Absolute horrible quality !!Got beautiful gifted big flower earrings , the stick part was so fragile after about 5 wears it broke of.I then kindly asked if they could send me just a single earring since the damage was not my fault , they refused.I got gifted a other pair of earrings where the lock is so lose I have lost them countless times because they fall out very easily ...I would not recommend buying since it isn’t cheap :(((
August 31, 2022
Unprompted review
I ordered 3 items for my Daughter's…
I ordered 3 items for my Daughter's graduation early July & still have not received them. I have sent endless emails requesting either a replacement but now asking for a refund. The company either do not reply or say they are investigating DPD tracking. I checked initial delivery with SEUR who in red letters state they never received the parcel from Aleyole. I fear the DPD is a red herring & question now if it was ever sent despite the fact I have been fully charged.
I have read other similar reviews with similar problems & would warn anyone to fully consider before purchasing from this company as unreliable & possibly dishonest asa nothing has materialised since they weeks ago claimed to be investigating the problem. i am going through my credit card company to get my money back & never again make further purchases.
August 9, 2022
Unprompted review
Excellent customer service
Excellent customer service. I could easily exchange one piece for another one in a different size. Beautiful products!!
July 27, 2022
Unprompted review
My package is lost of aleyole
My package is lost of aleyole, i have already been waiting for one week. I don’t know whether this is the fault of the delivery company DPD or Aleyole.
July 27, 2022
Unprompted review
Crap Return/ Refund Experience
The items were not as expected which is fine so I decided to return them. What’s not fine is the fact that I paid for expedited shipping but my order was significantly delayed and the fact that I’ve been repeatedly told I’ve been refunded (can’t believe I had to pay for return) despite providing proof it hasn’t been deposited in my account. This has been going on since the end of last month. Will never order from here again.
June 16, 2022
Unprompted review
I love the earrings so much I Will…
I love the earrings so much I Will order agin soon
June 13, 2022
Unprompted review
Overall good experience
Overall good experience. There was a delay with the order confirmation but once I wrote to customer support they were prompt and sorted everything out. The huggie that I bought wasn't very comfortable. In fact is sat so badly on my ear that I had to move it in order to prevent pain and this caused it to fall off and I've no lost it pretty much after the 3rd use so it was a waste of money for me.
April 22, 2022
Great customer service!
The clasps on one of the earring sets I ordered was not working - I contacted Customer Service and they responded immediately and agreed to send me a new pair, free of charge. Excellent customer service and the jewellery is beautiful!
April 21, 2022
Unprompted review
Great customer service
My earring broke after two months wear AND THEY SENT ME A NEW ONE???? FOR FREE? In a fancy box nonetheless? Floored I love them that’s not even in their terms they’re just nice
April 17, 2022
Unprompted review
Faulty earring clasps (ever time I…
Faulty earring clasps (ever time I order)
Their jewelry is cute, but both times I ordered hoop earrings the clasps were faulty. One time I was at home and found the earring, the second time I bought more expensive hoops and lost one within an hour of going out.
From other reviews, seems like I am not the only one that has experienced this problem.
All that customer service said they would do is offer me a discount (but like serious? and pay EUR 7 shipping). Sorry but I will not purchase anything from you guys again
March 8, 2022
Unprompted review
Good
The people at Aleyolé customer service were helpful and responsive, and worked with me to resolve an issue with my order.
February 28, 2022
Unprompted review
Reply from ALEYOLÉ
Hello Laura,
Thank you for sharing your experience with us! We are really happy to know that our customer service team was able to help you so quickly :)
Hope to see you soon,
ALEYOLÉ Suport Team
Excellent products
February 28, 2022
Reply from ALEYOLÉ
Dear Panagiotis,
Thank you so much for leaving this review! It means a lot to us :)
Kind regards,
ALEYOLÉ Support Team
Fabulous service
A gem on one of the rings I ordered came off and within 24 hours I was given a reply and sent a new ring! Fabulous costumer service!!!
February 22, 2022
Unprompted review
Reply from ALEYOLÉ
Dear Tessa,
Thank you for your kind words, they mean the world to us! We're delighted to know that we were able to help you =)
Best wishes,
ALEYOLÉ Supper Team
Very helpful and patient
Very helpful and patient! The customer service was absolutely fine and they help you with every question you may have.
February 22, 2022
Unprompted review
Reply from ALEYOLÉ
Dear Zijun,
Thank you so much for showing us how happy you are with our service and our products! We are glad you feel this way :)
All the best,
ALEYOLÉ Support Team
Everything fine
Everything fine. The necklace is really beautiful and the delivery was quick. The presentation of the product was nice (great for a present) and arrived in perfect condition.
February 21, 2022
Reply from ALEYOLÉ
Dear Bego,
Thank you for sharing your review with the community! We are so grateful for your kind words and happy to know you love the earrings!
Kind regards
ALEYOLÉ Support Team
I just received my 2 piercings...
I just received my 2 piercings...
Abolutely not 6mm long..the thread does not work...
Edit.. One week later.
Contact with the Sav.. A pick up from DHL proposed.. ( generally they impose you a day without any our..
😬)
No news from DHL yet..
February 21, 2022
Reply from ALEYOLÉ
Hello Estelle,
Thank you for sharing your opinion with us. We have contacted you through our customer service and have proceeded with a resolution for your case.
Kind regards.
ALEYOLÉ Support Team
my cherry gold piercing missing one of its stones
my cherry gold piercing missing one of its stone. They should have check the item before shipment. I live far from Spain so it’s a big disappointment for me. I sent an complaint via email 2 days ago but they haven’t responded until now.
Edit: they already gave response and they sent me a new one for free. ❤️🤩👏🏻👏🏻
February 21, 2022
Reply from ALEYOLÉ
Dear Marilyn,
Thank you for sharing your opinion with us. We have already proceeded with your exchange.
Kind regards,
ALEYOLÉ Support Team
Reply from ALEYOLÉ
Dear Eliana,
Thank you so much for leaving this review! We are pleased to know how happy you are with your purchase :)
Lots of love,
ALEYOLÉ Support Team
Always great service and jewelry
Always great service and jewelry, would recommend 10/10
February 20, 2022
Reply from ALEYOLÉ
Hello there,
Thank you for sharing your experience with us! We are really happy to know that you love our jewelry and that our customer service team was able to help you so quickly :)
Hope to see you soon,
ALEYOLÉ Suport Team
Reply from ALEYOLÉ
Dear Francesca,
Thank you for your kind words, they mean the world to us!
Best wishes,
ALEYOLÉ Supper Team
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