I’m sad their website is not available now. I checked it multiple times & it says “we’ll be back soon”. 😢 This has been the best gold-plated brand I’ve tried. Beautiful designs & amazing quality! The... See more
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See what reviewers are saying
Don’t buy it, you will regret it!! This is a big scam and completely unprofessional behavior from the team. This is not the same Aleyole brand, there is no quality, no branding on the packaging or an... See more
Placed my first order and was not disappointed! The quality of the jewelry was very decent and despite having to return one pair of earrings due to some minor scratches. The customer service was very... See more
Company replied
Firstly, the shipping times do not lie, your package will take 2 weeks to arrive, this isn't a complaint but an observation. Secondly, I wasn't aware that the earrings only come as one, as in I ordere... See more
Company details
Written by the company
ALEYOLÉ was born in 2014 in Barcelona with the enthusiasm of designing a simple, day to day, feminine jewelry. We bet on a minimalistic approach with a touch of boldness. Following trends, we establish our own with geometric designs and collections in constant growth. The goal of ALEYOLÉ is to design small treasures for all women providing a daily dose of luxury.
Contact info
Carrer de Mèxic 17, 08004, Barcelona, Spain
- info@aleyole.com
- aleyole.com
Faulty product - unacceptable
One of the earrings that arrived (which I paid 45 euros for) has a faulty clasp that opens as soon as closed. The returns policy is unfavorable - you need to pay for shipping, also you need to provide proof for the defect with a picture. I could only prove the defect with a video, but they do not give such an option. Overall, the experience made me sad.
February 19, 2022
Reply from ALEYOLÉ
Hello Egno,
Thank you for sharing your opinion with us. You can still change your earrings for another model! Please write us at help@aleyole.com
Regards,
ALEYOLÉ Support Team
great service
I bought 2 rings and a necklace. I absolutely love them and the quality is very good.
February 18, 2022
Reply from ALEYOLÉ
Dear Cecilia,
Thank you for your lovely words! It means a lot to us!
We hope to see you soon,
ALEYOLÉ Support Team
Disppointed
The hoops are very difficult to close.I suspect I won’t wear them another time.
It’s a shame.
February 17, 2022
Reply from ALEYOLÉ
Hello Eticosucesso,
Thank you for sharing your opinion with us. We are sorry to hear that this model is not comfortable for you. In this case you can still change it for another one! Please write us at help@aleyole.com
Regards,
ALEYOLÉ Support Team
Super quick delivery and response…
Super quick delivery and response times! Quality of products also really good :)
February 14, 2022
Reply from ALEYOLÉ
Dear Dennis,
Thank you so much for leaving this review! We are pleased to know how happy you are with your purchase :)
Lots of love,
ALEYOLÉ Support Team
Item still not arrived 12 days later…
Item still not arrived 12 days later and tracking status says customs pending and being returned to sender. Really not impressed.
February 12, 2022
Reply from ALEYOLÉ
Dear Hayley,
We are sorry about the inconvenience. We are constantly working to improve the quality of our service, so we really appreciate your comments as it helps us grow.
Kind regards,
ALEYOLÉ Support Team
Order issue
Products are beautiful BUT i orderd earings and got only one, they changed the name/packaging in the short time that order was delivered. But on my order it still says earings not hook (they changed it). I contacted help service (btw they are very slow in responding) and they told me that all of the orders come in pairs only hooks, piercings and ear cuffs are sold individualy. When i made a purchase they were still called earing so i am expecting to get a pair!
Otherwise the pruducts are nice and the shipping is fast. So I hope i will resolve the issue.
February 11, 2022
Reply from ALEYOLÉ
Dear Zala,
Thank you for your comment! We are sorry to hear that. We are constantly working to improve and your review helps us grow :)
Kind regards,
ALEYOLÉ Support Team
Fine Gold Hoops
First-order and 100% satisfaction! Thank you for delivering me so beautiful earrings!
February 10, 2022
Reply from ALEYOLÉ
Hello Daniela,
Thank you for sharing your experience with us! We are happy that you are pleased with our jewelry and our service! =)
Best wishes,
ALEYOLÉ Support Team
Beautiful pieces very high quality
February 10, 2022
Reply from ALEYOLÉ
Dear Kerry,
Thank you for sharing your great experience with us! We bet our jewels look amazing on you :) Let's keep shining together!
Best wishes,
ALEYOLÉ Support Team
I have been a returning costumer and a…
I have been a returning costumer and a happy one too!! Have bought many sets of earrings, others have endured more than some, they do seem to have a problem with the clip that loosens over time and fall off my ear. Otherwise the quality is awesome!!
February 9, 2022
Reply from ALEYOLÉ
Dear Cathrine,
Thank you for sharing your experience with us! Knowing you are happy, make us happy! =)
All our jewelry pieces have a 3-month warranty. So in case you need an exchange you can always contact us at help@aleyole.com.
Kind regards,
ALEYOLÉ Support Team
Reply from ALEYOLÉ
Dear Liina,
Thank you for this review! We're thrilled to know you feel this way about us!
Hope to see you soon,
ALEYOLÉ Support Team
Favorite jewellery
Brilliant items and quality for reasonable prices.
Great customer service!
I own several items and order regularly.
February 9, 2022
Reply from ALEYOLÉ
Dear Christina,
Thank you for your kind words, they mean the world to us! We're delighted to know that we were able to help you =)
Best wishes,
ALEYOLÉ Supper Team
Honestly they don’t seem great quality…
Honestly they don’t seem great quality for the price. It’s for a gift and I’m sure after a few times my friend wear them they will fall off.
Very sad, I was hoping for better
February 8, 2022
Reply from ALEYOLÉ
Dear Vero,
We are very sorry for your dissatisfaction. We offer a 3-month warranty on all items in which we commit to exchange them or facilitate a return.
If you need further information please do not hesitate to contact us again to help@aleyole.com!
Best regards,
ALEYOLE Support Team
A bit disappointed…
The products are very nice.
How ever, they’re very fragile. The earcuffs are perfect but both of my pairs of earrings broke after 3 weeks …
February 7, 2022
Reply from ALEYOLÉ
Dear Cécilia,
Thank you for your feedback.
All our jewelry pieces have warranty, so in case you notice any damage, you can count with an exchange of the products.
Kind regards,
ALEYOLÉ Support Team
Beautiful jewelry but bad quality…
Beautiful jewelry but bad quality clasps. I’ve wrote the company about it not a long time after receiving them and that issue wasn’t resolved.
February 5, 2022
Unprompted review
Reply from ALEYOLÉ
Dear Yana,
Thank you for your review!
We are sorry about the inconvenience. We are constantly working to improve the quality of our products, so we really appreciate your comments as it helps us grow :)
Warm regards,
ALEYOLÉ Support Team
I love ALEYOLE products so much!
I love ALEYOLE products so much! Beautiful and strong enough to wear everyday 24h.
February 5, 2022
Reply from ALEYOLÉ
Hey Ami!
Thank you for this lovely review! We bet you look stunning everyday! =)
Hope to see you soon
ALEYOLÉ Support Team
I bought the symphony drop earrings in…
I bought the symphony drop earrings in gold, and they were absolutely stunning on. The packaging also was just gorgeous and screamed quality. The customer service is also very helpful. I wish I bought more earrings, and I will be beings heaps more in the future.
February 5, 2022
Reply from ALEYOLÉ
Dear Emily,
Thank you for sharing your review with the community! We are so grateful for your kind words and happy to know you love the earrings!
Kind regards
ALEYOLÉ Support Team
products are awesome but returns are expensive
I really like the products just too bad that returns are really expensive and need to be paid by customer. You have to be really sure that you love the pieces.
February 3, 2022
Reply from ALEYOLÉ
Dear Emma,
Thank you for your comment! We are sorry to hear that our policies do not meet your expectations.
According to our terms on our web "all shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects".
We are constantly working to improve and your review helps us grow :)
Warm regards,
ALEYOLÉ Support Team
I’ve ordered from this company several…
I’ve ordered from this company several times, mostly for gifts. I have been really happy with all my purchases and on the one occasion when I had to return an item the customer service was superb. Can’t fault them!
January 27, 2022
Unprompted review
Reply from ALEYOLÉ
Dear Sara,
Thank you for sharing your experience with us!
It is great to see a customer appreciating all of our work and love for details along the production and shipping process of our products.
Your review and kind words mean the world to us! =)
Hope to see you soon,
ALEYOLÉ Suport Team
Lovely jewellery and great customer service
I love the jewellery!
I did have some problems with my most recent order but the customer service is amazing, really helpful and solved my problem super fast!
I'm staying a loyal customer!
January 26, 2022
Unprompted review
Reply from ALEYOLÉ
Dear Ronja,
Thank you for sharing your experience with us! We are really happy to know that you love our jewelry and that our customer service team was able to help you so quickly :)
Hope to see you soon,
ALEYOLÉ Suport Team
Quality not worth it for the price
Ale yole has beautiful pieces and great marketing but the quality of the jewelery just not justify the price. I bought disco fever and after a few uses, it completely changed shape and easily fell off my ear. I contacted customer services and got given a 10 % discount for a next purchase. Why would a customer make another purchase for a bad quality item for 10 % off? For the ££ paid for your products I would expect you to provide me an alternative of a product you believe is worth the price. This is why most items are on discount. The ones which are not, are astonishingly over priced. 154 euros for the harmony pack? 18K gold platted STERLING SILVER. If it weren't for their beautiful designs, I would rate it 1. Improve your quality to justify the prices or lower the prices to fit quality and customer expectations.
January 21, 2022
Unprompted review
Reply from ALEYOLÉ
Dear Marta,
Thank you for your review! We are sorry about the inconvenience. We are constantly working to improve the quality of our products, so we really appreciate your comments as it helps us grow :)
Warm regards,
ALEYOLÉ Support Team
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