alicemushrooms.comReviews 

75
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness for focus, energy, sleep, and overall well-being, often noting the delicious flavor of the chocolates. The customer service is frequently described as exceptional, with many appreciating the kind, understanding, and professional team. Reviewers are particularly impressed with the quick response times and the company's commitment to customer satisfaction, making them feel valued. However, some people mentioned issues with product delivery, where chocolates arrived melted and separated due to transit conditions, affecting the texture and quality. A few other people also felt that customer service was unresponsive regarding refunds or product replacements, leading to frustration.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction and stating they... See more

Customer service

Users describe positive interactions with customer service, consistently praising its phenomenal and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and immediate... See more

Quality

Customers consistently note positive experiences with quality, praising the chocolates for their... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really like the focus/energy chocolate! I'll eat one late afternoon and it just is a natural boost, I don't even realize I've taken anything, it just gives me more natural energy! AT age 65 I need a... See more

Company replied

Rated 5 out of 5 stars

I had a little issue with my subscription and alice customer service was SO NICE and helpful. Thanks for caring about us! I really enjoy the functional mushroom option to manage my sleep and calm. The... See more

Company replied

Rated 5 out of 5 stars

Top notch customer service with a soul! I was treated so kindly, with understanding and promptness. Professional team, very impressed. Products great, I enjoyed it while dancing at an alcohol free... See more

Company replied

Rated 5 out of 5 stars

I accidentally signed up to subscribe and wanted to change that; I was ready for a no-refund fight. Just the opposite! Customer service was exceptional, plus I learned I wasn’t taking the chocolate as... See more

Company replied


Company details

  1. Vitamin and Supplements Store
  2. Chocolate Shop

Written by the company

We started alice with one clear mission: to create a daily mushroom ritual that is both effective and delicious. Alice gives people what neither the pharmaceutical industry nor supplements have provided: safe, effective consumables that pair long-term benefits with immediate boosts to cognitive functioning. All in one chocolate bite. We spent two years working with homeopathic doctors, teams of formulators and chocolatiers to create something powerful and delicious—part of a wellness routine that you can look forward to each day. Our decadent chocolate supplements combine the best fruiting-body mushrooms with the best nootropics and adaptogens. This union pairs the long-term benefits of mushrooms with the immediate effects of the nootropics, and keeps you on your journey into the delights of fungi. The result: an indulgent daily routine that’s good for you and only gets better with time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(75)

72 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They actually care

I spoke to Jess when I had ordered under the wrong address. She was helpful and kind. They really care

December 11, 2025
Unprompted review
alicemushrooms.com logo

Reply from alicemushrooms.com

We love Jess! So happy they could help you out :)

Rated 5 out of 5 stars

Focus/energy and Night bites are both great!

I really like the focus/energy chocolate! I'll eat one late afternoon and it just is a natural boost, I don't even realize I've taken anything, it just gives me more natural energy! AT age 65 I need a little boost:) My husband doesn't sleep well but has come to rely on the Night bites. They really help quiet his mind so he can fall asleep faster and stay asleep. The flavor of both is delicious. I now have a subscription and have been enjoying these for several months!

December 12, 2025
alicemushrooms.com logo

Reply from alicemushrooms.com

Brainstorm and Nightcap are classics for a reason! We're so happy you and your husband love them as much as we do :)

Rated 5 out of 5 stars

My question was responded to…

My question was responded to immediately. I feel more comfortable purchasing. I found a local store I can get it from now, I will try before placing any large orders. I look forward to it.

December 11, 2025
Unprompted review
alicemushrooms.com logo

Reply from alicemushrooms.com

So happy that we could help! Hope you love your alice :)

Rated 5 out of 5 stars

Fast help, good product

Support was very quick to answer and as very thorough. I loved their website's organization and I love how detailed their product testing sounds.

November 28, 2025
Unprompted review
alicemushrooms.com logo

Reply from alicemushrooms.com

Thanks so much for this feedback! Appreciate you :)

Rated 5 out of 5 stars

Response …

They responded quickly and with accurate info which was appreciated

December 10, 2025
Unprompted review
alicemushrooms.com logo

Reply from alicemushrooms.com

Thank you for your feedback! Always here to help :)

Rated 5 out of 5 stars

I love Alice products

I love Alice products, my wife and I enjoy all of the different offerings, depending on the mood and occasion.

December 1, 2025
alicemushrooms.com logo

Reply from alicemushrooms.com

So glad you're loving alice! Appreciate you :)

Rated 5 out of 5 stars

Who doesn't like chocolate

Who doesn't like chocolate and have a great sleep! Well, both me and my husband enjoy the chocolate and sleep like a baby after taking a piece of Alice. We have been taking this for several months and it works.
It is true that the older you get the less sleep you have but not with Alice.

December 6, 2025
alicemushrooms.com logo

Reply from alicemushrooms.com

So happy we can help you and your husband catch some z's!

Rated 5 out of 5 stars

Delicious chocolates

Products deliver intended results. Protective packaging. Timely shipping. Superior customer service.

November 28, 2025
alicemushrooms.com logo

Reply from alicemushrooms.com

Thanks so much for your feedback!

Rated 5 out of 5 stars

Great product!

The product and customer experience is excellent. I have a membership program with delivery every month on time and packed professionally.

December 8, 2025
alicemushrooms.com logo

Reply from alicemushrooms.com

Thanks so much for your feedback! We're grateful to have you in the alice family :)

Rated 5 out of 5 stars

Good clean products that work - amazing customer service

Found these at clean market in nyc. Fell in love with the nightcap. Zinc ,magnesium,reishi, chamomile —might be missing something. But it’s that cute little dark chocolate squares that work. I take one every day around 7pm. By 9 I am so comfortable and ready for bed. Sleep has never been easy. These you just sort of fall asleeep. They don’t knock you out. You do t feel drugged. You feel calm and your body doesn’t ach (magnesium and zinc-so smart to put these in). Then the reishi- reishi are very hard to grow, but the benefits are outstanding. They take a bit for your body to really notice effects (just like many medicines/natural remedies). For me, after about two weeks I noticed my mood was more even, my anxiety was lower, I rely so much less on medicine. I never take otc medicine anymore- or rarely. It has helped so much. I d you it is in combination with good diet, but these are just that- something thing that is good for your diet these work and I am grateful I found them.
So after all of that, then there is customer service. I spoke with Bonnie, and she made an issue with delivery (it was hot outside-they mailed it with an ice pack- or their fault-but the chocolates were very gooey etc). I emailed them expecting an apology maybe discount- well they went over and beyond. This is a ci pant you can trust, a. I pant that empathized with me (Bonnie that meant so much!) over my blanket being stained lol.

Good, honest company that makes fantastic stuff. Mind you I do live right next to a mushroom store that sells every type of mushroom tincture etc there. They are great, but I find this blend with reishi is better for me than the reishi alone.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

Total scammer

Total scammer. Took my money sent a tracking number then wanted another $150 for ‘stamps’ that would be refunded on delivery! Never received product or refund

December 20, 2024
Unprompted review
alicemushrooms.com logo

Reply from alicemushrooms.com

We have been alerted that there are unfortunately other websites posing us as alice mushrooms and some customers are mistakenly ordering from there.

We would never ask for additional funds after you complete your purchase, and certainly never stamps!

Please be aware that our only website address is www.alicemushrooms.com. Any other website is not legitimate.

Any communications received should have been sent from orders@alicemushrooms.com or hello@alicemushrooms.com — we don't have any other customer-facing email addresses.

Rated 1 out of 5 stars

Go Ask Alice - maybe she'll give you the answer that I never got - Disappointed!

I had a subscription with Alice Mushrooms for about three months for two products. Out of the three orders that I've received, only one (the most current) has been fulfilled completely. When I inquired about the missing items, the company representative was quick to respond to my inquiry, but I never received the missing items that I paid for. The order I received a few days ago was completely fulfilled. I inquired of the company again about either receiving the missing items that I paid for, or getting a refund. To date, there has been no reply - when normally there was a follow-up reply the very next business day. The one star is because the product is actually very good - taste, texture, and effectiveness. The "growing pains" that they are experiencing as a new company are what resulted in my decision to continue purchasing from this company. It appears that the "growing pains" subsided enough that are now able to supply various locations in California. I wish my missing items could have been replaced or at least the money that I spent for said items was refunded. Alice Mushroom's customer service is not trustworthy, and I am left a very unsatisfied customer.

July 4, 2024
Unprompted review
alicemushrooms.com logo

Reply from alicemushrooms.com

Hi Michelle! I am so incredibly sorry for this issue receiving your full order — this is not at all the experience we want for our customers. While I know it is a year late (we just claimed our Trustpilot page to begin responding to reviews), I would still love to make this right for you!

I would love to refund you or send you a brand new order (at no cost, of course!), so I'll send you a separate email to discuss this shortly. Appreciate you!

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