Alices Outdoor Reviews 1,723

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We got the MENDOZA Outdoor Lounge 5 Seater set made from Acacia wood with Beige cushions. The price was great for this Scandinavian design furniture. Delivery was smooth within a week. Assembly was ea... See more

Rated 4 out of 5 stars

6 piece outdoor lounge delivered in just a few days! Was amazed by the careful and compact packaging… all in 2 large boxes…so easy to handle ! No assembly required! Looks great in our new outdoor... See more

Rated 1 out of 5 stars

Run if you can!!! Company never provide any support, have changed busines name ( alice's gardens for alice's outdoors), website is out of service, phone number disconected, i am sendind 3 months ema... See more

Rated 5 out of 5 stars

We are really pleased with our new Chicago setting. The quality is great. The delivery packaging was very secure and well-protected, ensuring everything arrived safely. The chairs come already built a... See more

Company details

  1. Outdoor Furniture Store

About Alices Outdoor

Written by the company

ALICE'S OUTDOOR AIMS TO OFFER THE RIGHT PRODUCT AT FRIENDLY PRICES FOR YOUR SHARED AUSSIE OUTDOOR MOMENTS!

Alice’s Outdoor is the eCommerce one-stop shop providing quality European designed outdoor furniture at affordable prices including: Dining Sets, Sun Lounges, Umbrellas and Gazebos and Trampolines. The company ships Australia-wide. Customers can also enjoy 14-day return if they changed their mind.

Alice’s Outdoor was launched in Australia in June 2017. Owned and operated by an Australian Entrepreneur, Alice’s Outdoor Australia is an independent entity from the European group, which has been operating for more than seven years and offers a broad range of products such as outdoor furniture, trampolines, inflatable swimming pools, heaters, barbeques, and gardening equipment.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Nothing to complain really. I just received an item which was damaged possibly during transit.
Customer service was super quick to respond and sent a replacement.
I'd shop from them again 👍

October 16, 2023
Rated 5 out of 5 stars

Fabulous corner sofa

Arrived soon after ordering.
Easy to assemble.
Thick, comfy cushions.
I looked at a million outdoor sofas online and this one was extremely good value.

October 16, 2023
Rated 5 out of 5 stars

Tripoli Grey Lounge 13 Seater

Our furniture arrived promptly and in great condition. We are extremely happy with the outdoor setting we ordered and have had a lot of praise from family and friends.
Customer service was awesome and we would highly recommend Alices Garden to anyone wanting outdoor furniture.

September 25, 2023
Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, great outdoor lounge furniture with no assembly. Nice thick cushions unlike some outdoor furniture. Really happy with my purchase!

October 10, 2023
Rated 5 out of 5 stars

Great outdoor set

Great outdoor set! Its very comfortable, lightweight (super handy) looks great in real life and sturdy!!! 5 stars. It arrived when it said it would even on pre order, updates for delivery were good and the team who delivered it were great too.

September 25, 2023
Rated 3 out of 5 stars

Good product. Bad after sales service

I pre ordered some items and was given an expected due date.
Close to 2 weeks after that date I was still not notified so I went back online and found they were selling the item now and it was in stock.
I waited another day and went online again. The same items were listed as low stock so I called.
The gentleman on the phone was very surprised to hear that no one had contacted me.
10 minutes later I was notified that I could collect. I was told to reply to the text and the pick up address would be supplied. I was expecting an Eastern creek address but was given a Lidcombe address which was 3 times further from my home.
When I get there, there is no signage to advise where to collect from. 15 minutes later I found someone who could help.
My items were not ready and I waited a further 30 minutes for them to bring them out

October 5, 2023
Rated 5 out of 5 stars

I was really happy with my experience

I was really happy with my experience! I’m always worried about ordering furniture online, but I was verryyyy pleased with my purchase. I also had a really nice man support me through the process, he even told me how big he was and how much room would be on the couch! Went to the next level! Thank you!

September 13, 2023
Rated 5 out of 5 stars

Good Service

We ordered a chair, pre-release, and whilst the launch was late, we were kept up to date with progress and the chair was eventually deliver on the updated date.. My wife nd I are delighted with the chair and the quality of the product.

September 12, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look