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Aligner32 Reviews 785

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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 523 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, patience, and helpfulness during video consultations, making the impression process easy and stress-free. Many people highlight the excellent customer service, noting quick responses and clear communication, which contributes to a smooth overall experience. Consumers also appreciate the user-friendly process and the ease of getting started with the service. However, some customers expressed dissatisfaction with the product delivery timeline, mentioning significant delays in receiving aligners and a lack of communication regarding these delays. A few people also reported issues with aligner fit and difficulties with customer service after signing up, including unanswered inquiries and problems reaching management.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members for being... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process easy,... See more

Service

People report positive experiences with service, often highlighting helpful communication and easy processes.... See more

Product

Reviewers mention ambiguous feedback about the product. While some customers express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Five stars for the Aligner32 video consultation! I was a bit nervous about doing my own impressions at home, but the live coaching made it a breeze. My specialist was professional, very patient, and w... See more

Rated 5 out of 5 stars

I had an online meeting with Abby Mo to assist me in getting my impressions perfect. He was very informative and helpful. We even laughed a little :) So far aligner32 has been great, looking forward t... See more

Rated 5 out of 5 stars

The impressions process for my teeth aligners was quick and easy. The instructions were clear, and everything I needed was included in the kit. The company made the whole experience simple and stress... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

785 reviews

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Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Help through Video

I was getting very frustrated with the process of making impressions and having them rejected. The video call was definitely the way to go. Abby was very helpful! Hopefully now I'll get my retainer to keep my smile the way it is. Thank you!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Good!

Chat feature on the website was helpful in choosing the right plan for me. Guided impression call made the process very simple!

January 14, 2026
Unprompted review
Rated 3 out of 5 stars

Updated Review!

1/20/26- Updating my review. Last week, I was contacted by the company to schedule to do a scan at a local Orthodontic clinic, rather than going through the entire impressions process again. They scheduled the appointment for me and also have refunded me the cost of the scan. I am told that once they receive the scan, there will be no delay in processing my order further. Due to the customer service that I received over the last week, I am adding a couple stars to my review.

-------Initially all was great! They sent out smaller trays for my impressions, helped with an online zoom appointment, etc.. now at almost two months, all I get in response to my emails is to be patient. No aligners, no updates until this morning. I decided to chat on their website... was told that they never received the impressions that UPS shows delivery for 4 1/2 weeks ago. All this time, and I never received this information! All seems like a scam! I left a message, so we'll see if I get a call back from customer service!

January 12, 2026
Unprompted review

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