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ALIGNERCO Reviews 5,344

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,557 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and clear guidance during the impression process, making it easy and efficient. The customer service is consistently highlighted as excellent, with many people appreciating the quick responses, online chat support, and helpful video calls. However, some people were dissatisfied with the service and product delivery, experiencing significant delays in receiving their aligners or retainers. A few customers also noted issues with the fit of the product and difficulties with communication from customer service, mentioning slow replies or unhelpful responses.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, responsive, and... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing it as easy, smooth, and... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Impression kit arrived quickly. Making an appointment for a video session to properly create impression molds was easy (next-day scheduling), and Brian Johnson was so kind, helpful, and patient. The... See more

Company replied

Rated 5 out of 5 stars

I'm just starting my teeth aligning journey with Alignerco. So far, I've been impressed with their customer service. They answer phones quickly, there's an online chatbot, and a free video call 1-on-... See more

Company replied

Rated 5 out of 5 stars

I'm getting a refinement after using the product for a little over 1/2 year. Aaron was very helpful with getting my impressions correct. I found the product worked very well the first go around but w... See more

Company replied

Rated 5 out of 5 stars

I started by uploading pictures of my impression to the chat feature and was quickly connected and provided clear feedback. After two impressions with the same issue I scheduled a video call the same... See more

Company replied


Company details

  1. Dental Laboratory

Written by the company

ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.

Join Thousands Already Smiling with ALIGNERCO

Written by the company

Straight Teeth, Minus the Hassle
Skip the endless orthodontist visits. ALIGNERCO brings you an at-home treatment (shipped free) that fits your routine, hassle-free.
Faster, Discreet, Designed for You
Get results in as little as 4 months. Plus, with aligners that are practically invisible, your style statement remains consistent.
A Confident Smile Without Breaking the Bank
With flexible payment plans, ALIGNERCO is one of the most affordable ways to get the smile you deserve. Starting as low as $64/month.

Our Guarantee

Full Refund Incase Of Ineligibility

If our expert dental team determines that our aligner treatment is not the best fit for you, we will refund you in full. Every treatment plan is reviewed by a US trained and licensed Orthodontist.

Contact info

Promotion box for ALIGNERCO

USA's Most Affordable Clear Aligners

Get straighter teeth without braces at home with guaranteed results

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Alan Shaw was great and very helpful!

Alan Shaw was great and very helpful!! I feel good about getting these aligners completed and done properly

April 18, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.

Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!

Rated 5 out of 5 stars

Had an easy time making impression kit

Had an easy time making impression kit. I am looking forward for the trays

April 18, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re glad to hear that creating your impression kit was easy.

Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!

Rated 5 out of 5 stars

Great customer service

Great customer service! Gets back to you within 24-48 hours. Chat is quicker tho! And helpful!

April 18, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.

Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!

Rated 5 out of 5 stars

Great customer service

Great customer service

April 17, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo has been smooth and that our team was able to support you every step of the way. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

Quick service on chat

Quick service on chat

April 17, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo has been smooth and that our team was able to support you every step of the way. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

I’m loving this!

I love how accessible and easy it is to do my trays at home without waiting in line at the dentist. Customer service is great and informative!

April 17, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.

Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 1 out of 5 stars

I’ve had a very frustrating experience…

I’ve had a very frustrating experience with this company. Since April 6, I’ve been trying to get an update on my next set of aligners after submitting the required information, but have received little to no response.

When I finally spoke with customer service, I was given instructions that directly contradicted what I had previously been told. I was informed that I needed to submit photos after completing my treatment, which was never clearly communicated before and has caused unnecessary delays.

To make matters worse, during the call I was repeatedly interrupted while trying to explain my situation, which made the interaction feel dismissive and unprofessional.

Overall, the lack of communication, inconsistent information, and poor customer service made this a very disappointing experience. I would not recommend this company based on how my case has been handled.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

The process is simple

The process is simple. The quality for price is defiantly great.
Not having any instructions or even a QR code on what to do with them made them when they arrived had them sitting on my desk in a bag for longer then they should of. I will use them again.

April 17, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.

Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

Great fast service with the online…

Great fast service with the online chat! Great experience.

April 16, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.

Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

So far my experience has been good I…

So far my experience has been good I just received my first step after a month after my approvement. They seem to be working so far. I recommend trying.

April 16, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.

Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

Great customer service!

Great customer service!

April 16, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.

Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!

Rated 5 out of 5 stars

Brian Jonson was very kind

Brian Jonson was very kind, patient and helpful. Pleasant experience overall!

April 15, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.

Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!

Rated 5 out of 5 stars

Jennifer was great

Jennifer was great! Very informative and gave helpful tips while I was finishing the impressions.

April 15, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.

Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!

Rated 5 out of 5 stars

The live chat is very helpful

The live chat is very helpful. The person was able to assist me and answer all of my questions

April 15, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.

Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!

Rated 5 out of 5 stars

Great experience

Great experience, and very accessable.

April 15, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo.

Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

Aaron was awesome

Aaron was awesome. Very nice and patient. My impression set was sent very quickly and Alignerco/Aaron kept in touch with me while I waited for my appointment. Reminding me of my upcoming video session and advising me if I had any questions or concerns to contact them.

March 11, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.

Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!

Rated 1 out of 5 stars

SCAM BUYER BEWARE

I'm more upset than my husband right now. 2 months of waiting for his teeth guards. 2 months of paying a bill thst he dont even have guards for. 3 different shipments arrives, with no guards. SCAM BUYER BEWARE, HORRIBLE COMMUNICATION! They will do everything except call you back and NOT send you what you've paid for. Send my husband his order that he paid for over 2 months ago. His name is TYRELL MCGLOTHEN hopefully this will make you do your job or send our money back.!!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

The video call was very helpful with…

The video call was very helpful with making my impressions. Highly recommend!

April 13, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you for your feedback! We’re thrilled to hear that you received excellent attention and felt supported by our team.

Providing friendly and helpful service is always our goal, and we’re glad it made a positive difference for you!

Rated 5 out of 5 stars

AlignerCO Is The Best Whenever I Have…

AlignerCO Is The Best Whenever I Have Questions They Answer Them

April 13, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo has been smooth and that our team was able to support you every step of the way. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

Rated 5 out of 5 stars

The customer service professional was…

The customer service professional was helpful and responsive throughout my experience.
They handled my issue with patience and clear communication, making everything easy to understand.
I would gladly seek their assistance again.

April 13, 2026
Unprompted review
ALIGNERCO logo

Reply from ALIGNERCO

Thank you so much for your kind words! We’re thrilled to hear that your experience with AlignerCo has been smooth and that our team was able to support you every step of the way. Your satisfaction is our top priority, and it’s wonderful to know that you felt well taken care of. We truly appreciate you sharing your experience!

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