Alkareemlondon Reviews 118

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the abayas and hijabs, noting their premium materials, beautiful craftsmanship, and luxurious feel. Many consumers express satisfaction with the service, highlighting fast delivery and overall positive shopping experiences. However, some customers also noted issues with customer service, mentioning unresponsiveness to emails, difficulties with exchanges, and problems with product quality control, such as missing beads or incorrect colors compared to online descriptions. A few people also experienced issues with orders, including missing items or faulty stitching.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the beautiful abayas and... See more

Quality

Clients share positive opinions on quality, with many praising the outstanding fabric, modest designs, and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the incredible, top-notch,... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers express satisfaction,... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the amazing and top-notch service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been shopping with Alkareem for a while now, and honestly, their customer service is amazing. They always respond quickly, are super helpful, and make sure everything goes smoothly with my or... See more

Rated 5 out of 5 stars

I’m a jersey hijab girl from the beginning and I’ve tried sooo many, but the al Kareem ones quality, colour and size is just perfection. The range of colours are soo wide and soo stunning. I have 10 a... See more

Rated 5 out of 5 stars

Al Kareem always exceeds expectations with their abayas. I’m always coming back to see their new collections. So far I have got 4 abayas from them, all of them have been perfect, I have not been disap... See more

Company replied

Rated 5 out of 5 stars

Amazing products! First time buying modal hijabs and I am in love! Delivery was fast, I had an issue with one product in which they responded to quite quickly and offered an alternative which I was ve... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

118 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Best place

I've ordered 3 times their abaya quality is the best. With my one order I had some issue and I contacted customer service they solved it within a day,sent me replacement next day.
Really good service

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

This website is my go to site for…

This website is my go to site for getting abayas from casual to special occasions like Eid, weddings and parties.
The work in abayas are hand-crafted and good in material. I got a big compliments of madinah, jannat and reversible abayas from my friends and relatives. Much recommended

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

received my jersey liquid hijabs today

received my jersey liquid hijabs today, impressed with the quality , in sha allah will be ordering again soon, may Allah put barakah in your business ameen xx

November 18, 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your beautiful message. We’re so glad you’re pleased with the quality of the jersey liquid hijabs. In sha Allah, we look forward to serving you again. May Allah bless you and put abundant barakah in your life as well. Ameen xx

Rated 5 out of 5 stars

The quality of the liquid jerseys are…

The quality of the liquid jerseys are absolutely amazing, it falls so beautiful and so easy to style. I’ve brought 3 colours and definitely would plan to buy more. Full coverage and perfect length to style

November 17, 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your wonderful feedback! We’re delighted to hear you’re loving the quality and drape of our liquid jersey hijabs. It’s great to know the styling, coverage, and length are just what you were looking for. We appreciate your support and can’t wait to serve you again with more colours you’ll love!

Rated 5 out of 5 stars

Best products with best customer…

Best products with best customer services. Highly recommended

November 15, 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our products and customer service. Your recommendation truly means a lot to us!

Rated 5 out of 5 stars

Amazing service and absolutely amazing…

Amazing service and absolutely amazing quality I have bought 5 Abayas’s already and gong to purchase another now. Love al Kareem guys you will too! 🫶

October 7, 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your lovely review! We’re so happy to hear you’re loving our abayas and that you’ve come back for more, your support means everything to us! We can’t wait to see you enjoy your next purchase.

Rated 5 out of 5 stars

The best abayas I have ever bought!

The best abayas I have ever bought! The quality is absolutely insane, they feel soo luxurious and you feel like a million dollars wearing these abayas. All my other ones don’t even come close to the quality of these in my opinion and I have bought from every popular brand trust me!
The only company I will ever buy from! I’m in love and highly recommend Al kareem london ❤️

October 15, 2025
Unprompted review
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Reply from Alkareemlondon

Wow, thank you so much for your amazing feedback! We’re over the moon to hear how much you love our abayas and that they make you feel so special. Your support and trust mean the world to us, we’re truly honoured to be your go-to brand.

Rated 5 out of 5 stars

Smooth customer service

Smooth customer service, swiftly replying to my questions regarding the material. The quality is definitely there keep coming back for more

September 27, 2025
Unprompted review
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Reply from Alkareemlondon

Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our service and product quality. It means a lot to know you keep coming back, we truly appreciate your continued support!

Rated 1 out of 5 stars

Most incompetent customer service ever!

By far the most incompetent customer service I have ever seen! I ordered the item to my post box address in Germany to avoid any additional taxes. The parcel was sent back to them without my knowledge and control so they made me pay an extra 21£ although I explained the situation in detail and told them that I am not the one to blame because I didn't reject the package since it is not even my residential address?! They of course didn't care because they're only after the money, not engaging in a solution-oriented conversation with me. Although their refund policy states that the customer needs to pay additional costs IF THEY REJECT OR REFUSE the delivery (which has both not been the case (!)), they charged me the 21£ WITHOUT my permission or confirmation. Them telling that I did not respond is nothing but a big lie. I DID respond - telling them that I do not accept any of the options they offer me at this point because it's unfair that I have to pay for the incompetence of both the shop & the shipment company. It is not that a company with 70k followers on instagram could not cover the 21£ for once because I as a customer clearly have NO control over whatever went wrong. No, instead they just unjustly strip you off of your money for their own benefit. Terrible work ethic. I will most definitely never shop there again and will tell so all of my friends and family. Biggest scam.

September 27, 2025
Unprompted review
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Reply from Alkareemlondon

We’re sorry to hear about your experience. According to the information we received from FedEx, the parcel was marked as rejected and returned to us. Unfortunately, we were charged £21 for this return. As explained, we offered you two options: either covering the fee so we could resend the item, or having the charge deducted from your refund. As you did not respond with either option, we had to take action and proceed with the refund minus the £21 charge, as we believed this was the best option for both parties under the circumstances.

Please note that our policy clearly states that if a delivery is rejected or returned to us, the associated return costs are the responsibility of the customer. We kindly ask that customers review our policy before placing an order to avoid any misunderstandings.

That said, we truly regret that this situation has caused frustration. While we must adhere to the terms of our shipping and return policy, we value our customers and will be reviewing this case internally to see how we might improve our communication and processes in the future. Your feedback is important to us, and we will take it into account to help prevent similar issues going forward.

Rated 5 out of 5 stars

I am beyond impressed with the quality…

I am beyond impressed with the quality of the abaya and hijab the fabric and stitching are excellent, and they look absolutely beautiful. The customer service was equally amazing, very helpful and responsive throughout the process. I would highly recommend to anyone looking for top-quality products and outstanding service!

September 8, 2025
Unprompted review
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Reply from Alkareemlondon

We’re truly delighted to hear that you loved the quality of the abaya and hijab, and that our customer service met your expectations. Your support means the world to us, and we’re so grateful for your recommendation. We look forward to serving you again soon! 💕

Rated 5 out of 5 stars

Best quality abaya ever

Best quality abaya ever. I only wear Alkareem abayas 🥰🥰

September 3, 2025
Unprompted review
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Reply from Alkareemlondon

Aww, this makes our day! Thank you so much for your love and loyalty, it means everything to us. We’re so glad you enjoy wearing Alkareem abayas and can’t wait to keep bringing you more pieces you’ll love!

Rated 5 out of 5 stars

Best abaya company out there

I’ve been shopping with Alkareem for a while now, and honestly, their customer service is amazing. They always respond quickly, are super helpful, and make sure everything goes smoothly with my order. It really feels like they care about their customers, which is rare these days.

The abaya quality is just as good, the material feels premium and lasts a long time. I’ve never been disappointed with anything I bought from them. That’s why I keep coming back.

Highly recommend them if you want good service and beautiful abayas!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Jersey hijabs

I’m a jersey hijab girl from the beginning and I’ve tried sooo many, but the al Kareem ones quality, colour and size is just perfection. The range of colours are soo wide and soo stunning. I have 10 and want to build the collection with the rest 🫣❤️ absolutely amazing and totally recommend. I was constantly messaging on instagram for pics up close and I was getting a reply within minutes which I loved. Thankyou al Kareem

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

This company is terrible don’t even…

This company is terrible don’t even bother buying from them. they have 0 customer service, will ignore your emails for months when asking for an exchange. They don’t do returns which is so inconvenient so i just settled to exchange the hijab i bought as the colour did not match the image online (i wanted dark red and the image was dark red/burgundy but it was bright red when it showed up) , and when they refused return, their website said they can accept exchanges. I sent SO MANY emails regarding an exchange and just got ignored for months and months to this day and im just going to stop trying now. just a money hungry company who does not care about its customers, would never buy from here ever again and i would recommend nobody does.

August 13, 2025
Unprompted review
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Reply from Alkareemlondon

We’re sorry to hear about your experience. We want to clarify that we have not received any emails from you regarding this matter. Our policy is that we do accept returns, as stated on our policy page, and we would have been happy to assist you had we received your message.

Please email us at alkareemlondon@gmail.com with your order details, and we can promptly arrange a refund for you.

We truly value our customers and want to ensure this is resolved for you as quickly as possible.

Rated 2 out of 5 stars

Quality and Customer Service is not great

Service is not great and, extremely overpriced abayas for the cheap quality. I emailed regarding my abaya bobbling at the bottom after just one wear and apparently it’s due to the floor not the material itself lol, regardless I was not offered any solution but a 15% off “next” purchase. I will not be wasting more money on these abayas to make another purchase after this experience. There is better abaya companies with the same price.

August 1, 2025
Unprompted review
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Reply from Alkareemlondon

Thank you for your feedback. We understand your concern and want to clarify that your order is now outside our exchange and refund policy, which is why we offered you 15% off your next order as a gesture of goodwill.

We can assure you that this is not an issue we have encountered before. I can see that you ordered two abayas, and only one has experienced wear at the bottom. This wear is likely due to the hem coming into contact with the floor. In such cases, we recommend sizing down so that the abaya does not touch the ground, helping you avoid similar issues in the future.

Rated 5 out of 5 stars

Absolutely love this abaya

Absolutely love this abaya! The quality is so good, soft and flowy with the most beautiful work on the sleeves. It fits beautifully and feels so comfortable. You can really tell it’s well made. Definitely one of my favorites, highly recommend! 🤍

August 1, 2025
Unprompted review

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