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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting the staff's helpfulness, friendliness, and quick response times. Many people appreciate the efficient service and the speed with which their issues are resolved, often praising the team for their clear communication and willingness to assist. However, some customers have experienced issues with the delivery service, including lost packages, delayed tracking updates, and extended waiting periods for parcels to leave China or clear customs. A few other people also felt that the customer service was unresponsive or unhelpful in resolving these shipping problems, with some mentioning long waits for replies or a lack of accountability.

What people talk about most

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the support team's... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the warehouse and... See more

Service

Users describe positive interactions with service. Many customers praise the great service, good... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers praise the fast shipping times,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient replies from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 5 out of 5 stars

Since Pandabuy was raided, I've been using Allchinabuy as an alternative, and I'm very satisfied! The shipping costs are cheaper than those of other large agents, and the customer support is very prom... See more

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Rated 5 out of 5 stars

Done 2 Hauls with ACB and its amazing yes there is shipping fee and other small stuff but thats to be expected, people who rate this 1 star don't know how agents work.


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

215 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Scam

They organised a fake invitation event in their discord server and scammed me & my friend for 5000+ CNY

September 1, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Hello, thank you for your feedback. Please note:
1,All of our invitation activities do not charge any fees to users.
2,To ensure fairness, all participants are strictly reviewed by moderators. Any attempt to manipulate or falsify participation will result in immediate disqualification.
3,Regarding invalid invitation data, the moderators have already explained this to you.
4,Please strictly follow the ACBuy Discord community rules. Any fraudulent behavior may lead to a community ban.
If you have any questions, please provide relevant evidence and contact discord@allchinabuy.com

Rated 5 out of 5 stars

Amazing service 10/10 even send hearts…

Amazing service 10/10 even send hearts emojis when they send back a message and I got a refund too for my shipping and they helped me and they told me what’s going on, there doing there job 100%, I would order from AllChinaBuy everytime and would tell friends.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Got scammed for 1000+ CNY

I would like to report that I have been scammed by AllChinaBuy for over 1,000 CNY.

They organized an invitation event on their Discord server where participants were promised 3 CNY per invite plus 888 CNY for first place. I collected 141 invites, which was far more than anyone else. However, when the results were announced, the supposed winner was the second-place participant with only 34 invites.

I was never informed of any disqualification, nor was I given any explanation. All of my invites were genuine, and yet my result was completely ignored. It appears that the company simply refused to pay out the promised reward and chose to deceive me.

Update: Got banned from their Discord server with no explanation at all.

DONT believe their reply, after i asked why i was disqualified they just banned me from their server with no explanation.

September 5, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Hello, thank you for your feedback. Please note:
1,All of our invitation activities do not charge any fees to users.
2,To ensure fairness, all participants are strictly reviewed by moderators. Any attempt to manipulate or falsify participation will result in immediate disqualification.
3,Regarding invalid invitation data, the moderators have already explained this to you.
4,Please strictly follow the ACBuy Discord community rules. Any fraudulent behavior may lead to a community ban.
If you have any questions, please provide relevant evidence and contact discord@allchinabuy.com

Rated 5 out of 5 stars

ordering from umkao

just had a little problem with how to purchase and item through a seller where i needed to provide the seller a link of the item, I couldn’t find the box i needed for the information to went to allchinabuy support and i didn’t give the best description of my problem but yet they were able to solve it anyways and give me a more than good enough solution

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I've been using they service since 2024 and i have to say no problems even if i have some the support always there to help me out i would highly recommend using Allchinabuy fair prices and good service overall

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

The best of the best

The best of the best, packages always come on time and even early. Customer service is amazing, really nice people and always want to solve your problem as fast as possible. I’ve been using this app for over a year now and I can tell you I haven’t had 1 problem while using this app. Seriously the best.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Best Alternative!

Since Pandabuy was raided, I've been using Allchinabuy as an alternative, and I'm very satisfied! The shipping costs are cheaper than those of other large agents, and the customer support is very prompt and friendly. Shipping times are also fast. Plus, I've never had any problems with customs.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

first of all great experiences in

first of all great experience,I got my haul in 7 days exactly and I got a lot of updates really fast,And I paid a really good amount of shipping,If you are seeing this please just use allchinabuy you won’t regret it!!!

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking I ordered a putter…

Absolutely shocking I ordered a putter it came with the head going round in circles I messaged straight away then told to email, I emailed then had a reply off a 🤖 BOT!! Who kept asking me for my details after attaching everything from videos and pictures to description and still nothing!!! Be aware of extortionate postage charges they don’t tell you about too! My advice don’t bother

August 28, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We apologize for any inconvenience. Due to AcBuy’s privacy policy, we are unable to respond to account issues from a different account. Our customer service team has already reached out to the email associated with your ordering account. We appreciate your understanding.

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its…

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS01,he answered within 10 hours.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Support

The support is really fast and good,they replied to me within 10 minutes.

August 19, 2025
Unprompted review

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