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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting the staff's helpfulness, friendliness, and quick response times. Many people appreciate the efficient service and the speed with which their issues are resolved, often praising the team for their clear communication and willingness to assist. However, some customers have experienced issues with the delivery service, including lost packages, delayed tracking updates, and extended waiting periods for parcels to leave China or clear customs. A few other people also felt that the customer service was unresponsive or unhelpful in resolving these shipping problems, with some mentioning long waits for replies or a lack of accountability.

What people talk about most

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the support team's... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the warehouse and... See more

Service

Users describe positive interactions with service. Many customers praise the great service, good... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers praise the fast shipping times,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient replies from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 5 out of 5 stars

Since Pandabuy was raided, I've been using Allchinabuy as an alternative, and I'm very satisfied! The shipping costs are cheaper than those of other large agents, and the customer support is very prom... See more

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Rated 5 out of 5 stars

Done 2 Hauls with ACB and its amazing yes there is shipping fee and other small stuff but thats to be expected, people who rate this 1 star don't know how agents work.


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

215 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Allchinabuy its 10/10

Allchinabuy its the best agent i used and IM NOT kidding. The employees can sustain a conversation and help you with your problems. They work fast and the shipping lines are very affordable. And the best part is that the clothes are so good, the quality is top tier. 10/10

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Allchinabuy is great

Allchinabuy is great, the costumer service is nice and fast. I needed to refund something and it worked so im glad that im using allchinabuy!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Met my expectations

I was worried at first, but as soon as the product arrived it was perfect quality exactly what i asked for. Thank you for your service.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service


I have used their services more than once, and their customer service is very polite and quick to help resolve any issues. I highly recommend them!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, whenever I had an issue they responded near instantly with how to help and what I can do 10/10 service

August 13, 2025
Unprompted review
Rated 4 out of 5 stars

Good costumer support

I like it. Ordered multiple times. Had a few issues but the support was very nice and helped me a lot:)

January 12, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you so much for your kind words! We're thrilled to hear you enjoyed the market and felt supported by our after-sales service. Your satisfaction means a lot to us , we look forward to serving you again soon!

Rated 5 out of 5 stars

Reeally good customer support

Reeally good customer support! no stupid questions, you get help with everything and they are very fast aswell :) really happy.

July 30, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you so much for your kind words! We're thrilled to hear you enjoyed the market and felt supported by our after-sales service. Your satisfaction means a lot to us , we look forward to serving you again soon!

Rated 5 out of 5 stars

Its a really good market and the after…

Its a really good market and the after sales service are receptive !

July 14, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you so much for your kind words! We're thrilled to hear you enjoyed the market and felt supported by our after-sales service. Your satisfaction means a lot to us , we look forward to serving you again soon!

Rated 5 out of 5 stars

very helpful customer service reliable…

very helpful customer service reliable shipping

July 28, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you for your great feedback! We're glad to hear you found our customer service helpful and our shipping reliable. Your support means a lot to us!

Rated 5 out of 5 stars

The best agent off all

July 26, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!

Rated 5 out of 5 stars

Good customer service.

July 25, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!

Rated 1 out of 5 stars

Answer me

Honestly, this is a very long topic. I have been a student for ten days and I am still waiting for something to arrive at your warehouse. It has been 16 days since it arrived, and I have filed a complaint and warnings. You wrote that everything is fine, and we will see if anything happens to me. You must talk to me.

July 25, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We’re very sorry to hear about the delay and the inconvenience this has caused. Please try contacting care@allchinabuy.com. We will immediately review your case and investigate what has happened with your parcel.

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