Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since Pandabuy was raided, I've been using Allchinabuy as an alternative, and I'm very satisfied! The shipping costs are cheaper than those of other large agents, and the customer support is very prom... See more
Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more
Done 2 Hauls with ACB and its amazing yes there is shipping fee and other small stuff but thats to be expected, people who rate this 1 star don't know how agents work.
4.2
Great
215 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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AllChinaBuy Review
Very good customer service. You do have to wait a little bit if you’re in the UK for responses, but they make up for that in their willingness to help. I had issues with my shipping and we got it handled within two days. Would recommend.
July 23, 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Great service
July 24, 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Very good customer service
Very good customer service, there is a little wait for them to reply but the are trying their best, overall great experience with customer support team
July 19, 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
I have had the best shopping experience…
I have had the best shopping experience on all china buy I had 3 hauls shipped out already and I can say I was never disappointed with the service the quality and the fast feedback and problem solving I love this app am going keep using it.❤️
July 20, 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Allchinabuy is a very reliable and…Fast, Safe, and Trustworthy Agent
Allchinabuy is a very reliable and professional agent with fast and efficient support. The team is extremely helpful and friendly. I had an issue, and they resolved it for me as quickly as possible.
I definitely prefer allchinabuy over other agents because the whole process, from purchasing and shipping to quality checks, is incredibly fast.
The packaging was very secure and professional, all items arrived in perfect condition, without any damage. It’s clear that they take great care in preparing the parcels for international shipping.
My parcel arrived within just 7 to 10 days. Overall, I’m very satisfied and highly recommend allchinabuy
May 15, 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
I really like the concept of this…
I really like the concept of this company and im really satisfied with them.
July 18, 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Very good customer service
Very good customer service. You do have to wait a little bit if you’re in the US for responses, but they make up for that in their willingness to help. I had issues with my shipping and we got it handled within two days. Would recommend.
July 16, 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
Very good customer service and reliable…
Very good customer service and reliable shipping
July 15, 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
The customer service was excellent
The customer service was excellent — the agent was incredibly helpful and resolved any issues I had quickly and efficiently. I really appreciated how responsive and professional they were throughout the entire process.
July 14, 2025
Unprompted review
Reply from Allchinabuy
We're glad to hear you had a positive experience with our service, your support truly means a lot to us. We also appreciate your honest suggestions and will keep working to improve. Looking forward to serving you again!
A premium smooth experience
A premium smooth experience. Products arrive perfectly each time and have a quick support turn around. Never lets me down lol
July 1, 2025
Unprompted review
Insanely good and easy communication
Insanely good and easy communication, the only problem is the shipping costs
July 1, 2025
Unprompted review
great communication and updates…
great communication and updates couldn’t be more happy
June 29, 2025
Unprompted review
Great customer service and very helpful
Great customer service and very helpful
June 27, 2025
Unprompted review
Allchinabuy.com has had really good…
Allchinabuy.com has had really good customer service and also short shipping times!
June 21, 2025
Unprompted review
[NEED HELP] AllChinaBuy – Package stuck after customs, not handed to CTT Express
I’d like to share my recent experience with AllChinaBuy in case anyone has gone through something similar or can offer advice.
I placed an order on May 23rd, 2025. The tracking shows that the parcel cleared customs in Madrid on June 3rd and since then it’s been stuck in the status "waiting for pickup by CTT Express."
On June 13th, I contacted CTT Express directly and they confirmed in writing that they never physically received the package. They only have electronic shipping information, which clearly means that the Chinese supplier never handed it over to the national delivery network.
It’s now been over 25 days and AllChinaBuy refuses to take any action until 45 days have passed. They keep saying “this is normal,” but this doesn’t seem like a typical delay — it’s clearly a shipping failure. Worse yet, they haven’t even bothered to contact the logistics provider.
I’ve already warned them I’ll file a dispute if there’s no solution, and still, they won’t act. AllChinaBuy just refuses to contact CTT.
Has anyone experienced something similar with ACB? How did you resolve it? Any advice would be appreciated 🙏
June 20, 2025
Unprompted review
Reply from Allchinabuy
We’re truly sorry for the inconvenience it has caused.
Please feel free to contact us directly at care@allchinabuy.com with your order details. Our team will promptly review your case and investigate the status of your parcel.
The best company
The best company, I recommend it with confidence. 10 stars is worth it
June 16, 2025
Unprompted review
Good 5 star
one of the best apps for ordering goods as i enjoy them alot with understandable working service and great offers.
June 14, 2025
Unprompted review
Very good Support and fast Shipping
Very good Support and fast Shipping
June 12, 2025
Unprompted review
Toujours en attente de résolution
Hello,
I find it unacceptable that such a simple issue is taking so long to be resolved. It has now been over 4 months that I’ve been waiting for a clear response regarding an incomplete parcel. This kind of incident should never take this long to be handled.
As of today:
• I no longer use your services,
• I no longer recommend AllChinaBuy to people around me, even though I used to be a loyal customer,
• And I have now left a negative review on Trustpilot, which will remain online until proper compensation is offered.
I urge you to take this matter seriously. Unless a satisfactory solution is provided, my position will remain unchanged.
UPDATE after your message:
I contacted you by email but you are always being polite, I will stop wasting my time with you, best regards
February 15, 2025
Unprompted review
Reply from Allchinabuy
Dear Customer,
To protect your privacy and ensure the security of your personal information, we kindly ask that you contact us using the account the parcel registered with. This will allow us to safely verify your identity and discuss the details of your case more thoroughly.
We truly appreciate your cooperation.
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