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Allchinabuy Reviews 215

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TrustScore 4 out of 5

4.2

Import Export Company
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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting the staff's helpfulness, friendliness, and quick response times. Many people appreciate the efficient service and the speed with which their issues are resolved, often praising the team for their clear communication and willingness to assist. However, some customers have experienced issues with the delivery service, including lost packages, delayed tracking updates, and extended waiting periods for parcels to leave China or clear customs. A few other people also felt that the customer service was unresponsive or unhelpful in resolving these shipping problems, with some mentioning long waits for replies or a lack of accountability.

What people talk about most

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the support team's... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the warehouse and... See more

Service

Users describe positive interactions with service. Many customers praise the great service, good... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers praise the fast shipping times,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient replies from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 5 out of 5 stars

Since Pandabuy was raided, I've been using Allchinabuy as an alternative, and I'm very satisfied! The shipping costs are cheaper than those of other large agents, and the customer support is very prom... See more

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Rated 5 out of 5 stars

Done 2 Hauls with ACB and its amazing yes there is shipping fee and other small stuff but thats to be expected, people who rate this 1 star don't know how agents work.

Company details

  1. Import Export Company

Contact info

4.2

Great

TrustScore 4 out of 5

215 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

I am stuck at the verification that i…

I am stuck at the verification that i am not a robot

May 27, 2025
Unprompted review
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Reply from Allchinabuy

Thank you for your honest review, If you encounter any issues that require assistance, please try contacting our customer service for help. They will provide you with the most professional guidance.

Rated 2 out of 5 stars

Hidden Fees on Currency Conversion

Actually its a very good agent overall. however, I noticed that when paying directly or adding money to the wallet, the funds are converted from CNY to USD using an exchange rate with about a 15% markup. this is pure rip-off. Unfortunately, there’s no way to avoid this currency conversion, as the money is always converted first. I recommend using other agents such as CSSBuy.

May 5, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Please feel free to contact us directly at care@allchinabuy.com with your order details. Our team will promptly review your case and investigate the status of your parcel. Thank you for your patience — we’re here to help and will do our best to resolve this for you as soon as possible.

Rated 5 out of 5 stars

best agent

They answer questions fast and give good solutions. They helped figure out a good line to ship my item and the lowest cost possible. in my opinion this is by far the best agent to use.

May 4, 2025
Unprompted review
Rated 1 out of 5 stars

Error concerning payment, and lack of communication (possible scam)

I placed an order on their website on April 28 and paid through Trustly, which processes payments via bank transfer. After completing the payment, the site confirmed it was successful and told me to refresh the page. However, after refreshing, it still showed “payment pending,” and a day later, the status hasn’t changed.

I’ve contacted the customer support email listed on their site but haven’t received any reply. Another thing is that the money already has been withdrawed from my bank account. I’m very concerned about where my money is, and I’m frustrated by the lack of response. Think twice before ordering from here.

April 27, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We’re truly sorry for the inconvenience it has caused.
Please feel free to contact us directly at care@allchinabuy.com with your order details. Our team will promptly review your case and investigate the status of your parcel.

Rated 4 out of 5 stars

Everything went fine

Everything went fine, good quality products. One products came after 1.5 week in the warehouse so I had to wait a bit longer but it’s ok.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Super amazing company, have spent so much money with them!

Super amazing company, hands down the best company for ordering goods from overseas. The products I order always get to the warehouse very quickly, QC photos are always taken very speedy as well, and I know my products are in good hands while they ship to me here in Canada. The shipping prices are very competitive too. I'm overall very glad with my experience on AllChinaBuy. Highly trusted.

April 8, 2025
Unprompted review
Rated 1 out of 5 stars

Fraud all the way

Fraud all the way. Do not buy from them. Package never came. Kept claiming more and more freight.

April 1, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We sincerely apologize for any misunderstandings you may have regarding AllChinaBuy. We take your issue very seriously. Please try contacting care@allchinabuy.com, and our customer service team will prioritize addressing your concern.

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