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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting the staff's helpfulness, friendliness, and quick response times. Many people appreciate the efficient service and the speed with which their issues are resolved, often praising the team for their clear communication and willingness to assist. However, some customers have experienced issues with the delivery service, including lost packages, delayed tracking updates, and extended waiting periods for parcels to leave China or clear customs. A few other people also felt that the customer service was unresponsive or unhelpful in resolving these shipping problems, with some mentioning long waits for replies or a lack of accountability.

What people talk about most

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the support team's... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the warehouse and... See more

Service

Users describe positive interactions with service. Many customers praise the great service, good... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers praise the fast shipping times,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient replies from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 5 out of 5 stars

Since Pandabuy was raided, I've been using Allchinabuy as an alternative, and I'm very satisfied! The shipping costs are cheaper than those of other large agents, and the customer support is very prom... See more

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Rated 5 out of 5 stars

Done 2 Hauls with ACB and its amazing yes there is shipping fee and other small stuff but thats to be expected, people who rate this 1 star don't know how agents work.


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

215 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good!

Really good!! I wasnt able to make payments since i had card problems and the way they fixed it was really nice, They literally put in a new payment chanell just for me to be able to make purchase❤️.
100/10 Website.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

If they ship faulty products, it’s your fault

Orderned glasses for my company, they all came in broken and scratched, I have contacted customer service multiple times, I have sent photos of the scratches and broken glasses and they refuse to give me a refund.

February 3, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

AllChinaBuy take this matter very seriously. Please contact us again through care@allchinabuy.com, and we will conduct a thorough investigation into your issue and provide you with the results of the review. Thank you for your support.

Rated 5 out of 5 stars

love acb

easy to use, fast delivery from other part world, lot of stuff and great quality

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

The logistics is too expensive

The logistics is too expensive, the operation is too slow, and I have been waiting for more than ten days but there is no result.

December 23, 2024
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We apologize for any inconvenience caused. Please understand that international shipping services are provided by logistics providers. However, we are continuously striving to find high-quality logistics partners to enhance your overall experience. If there is delay for your order please do not hesitate to contact our online service team for help

Rated 1 out of 5 stars

DONT BUY HERE!

This was a horrible experience. First of all i had to pay double for everything after i paid full price already. I also got 7 items. And to top it all of i didn´t even get my items. I paid for the shipping but never got my items. Overall just a horrible experience dont recommend.

December 9, 2024
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Dear valued customer, typically, there are two shipping fees involved from the seller to your address. Please feel free to contact our service team, and they will be happy to assist in resolving any confusion you may have.

Rated 4 out of 5 stars

Honest review

This is an honest review unlike all of the botted one, I ordered around 1.6 kg and had to pay 28$ when the estimator said 14-16, received my items 17 days later but qc came in quickly and costumer service was good.

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

Allchinabuy is a scam i ordered a month…

Allchinabuy is a scam i ordered a month ago and the items are in warehouse and i cant even ship it out because there Are only risky shipping Lines and they wont give me a refund either

October 11, 2024
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

If you encounter any issues that require assistance, please try contacting our customer service for help. They will provide you with the most professional guidance.

Rated 1 out of 5 stars

NOT worth it.

They are not worth the effort.
2 weeks of continous problems and wrong attitudes from this agent.
1. They are very slow; takes one week just to confirm order and good luck if you have a conversation with them. If you wake up early you may get to 2 messages in one day.
2. They are either trying to scam you or they are simply dumb. I ordered 3 products from a seller I negotiated with, from 1688.com. I filled an order and payed the negotiated price, then 3 days later they request me to pay the difference of price because "it does not correspond with the price on the seller's page". After I told them what to do, they responded with "you still need to pay".
3. After reaching out for help, they made fun of me and refused to help.
4. I had another order. Frozen without reason also.

At the date of this review, nothing was solved. It is a complete circus and I will never use their services again. The arrogant responses you get after you politely request help are just unbelievable.

P.S. Their coupons apply only to orders over 350 RMB, which is about 53 dollars.

I wish I could say something good about them but nothing good happened since I opened an account to them.

September 26, 2024
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Dear valued customer, we greatly value every issue you’ve raised. AllChinaBuy has recently upgraded its system. Please give us an opportunity and try contacting our customer service for assistance. They will provide you with the most professional guidance.

Rated 5 out of 5 stars

Perfect

Kinda fast in contrast of the other agents, customer service really great, if you search the clothes and sellers through spreadsheets and find trustable sellers you'll never get scammed
would recommend

September 2, 2024
Unprompted review
Rated 1 out of 5 stars

DOUBLE CHARGE

THIS COMPANY DOUBLE CHARGES ITS CUSTOMERS. Take your business elsewhere.

July 8, 2024
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Dear valued customer, typically, there are two shipping fees involved from the seller to your address(seller to AllChinabuy and AllChinabuy to you). Please feel free to contact our service team, and they will be happy to assist in resolving any confusion you may have.

Rated 5 out of 5 stars

Currently the best agent

Currently the best agent, it is a better alternative to cnfans, faster shipping, good communication, cheap shipping. I ordered 2 packages there, one came in 10 days to Poland, and the other only in a week!!! I highly recommed

September 7, 2024
Unprompted review
Rated 1 out of 5 stars

don't buy in this website it is a scam

package still not in the warehouse after 1 and a half weeks of purchase this site is not a trusted site turn to CNfans

September 1, 2024
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

If you encounter any issues that require assistance, please try contacting our customer service for help. They will provide you with the most professional guidance.

Rated 5 out of 5 stars

This is the best shopping agent I have…

This is the best shopping agent I have ever used. You can buy anything from China through the platform with a cheap price. Besides, it has the best service and cheapest shipping fee. You can always have a great using experience with a few payment. Recommend it to everyone who hasn't known or used the website.

August 9, 2024
Unprompted review
Rated 3 out of 5 stars

honest review no fake bot or dodo like that

im giving it a honest review i will go trought everything good and bad about it bust need to wait.
the payment went trought and now im waiting for the items to arive at my warehouse
if you dont need the items rn wait for me to see if its real and them givw it a try

July 21, 2024
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you for your honest review, If you encounter any issues that require assistance, please try contacting our customer service for help. They will provide you with the most professional guidance.

Rated 1 out of 5 stars

DONT GO THERE

Definitely don’t buy with this company. They take your money don’t send the good as for more money for postage won’t refund and insist on communicating with a Child !! I find very suspicious they know my child has mental health issue that they will email me asking for more information about the purchase and accept it from me but refuse to talk to me about the refund. I find this company to be very suspicious.

July 3, 2024
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Dear valued customer, we greatly value every issue you’ve raised. AllChinaBuy has recently upgraded its system. Please give us an opportunity and try contacting our customer service for assistance. They will provide you with the most professional guidance.

Rated 5 out of 5 stars

I think it's pretty good

I think it's pretty good. The interface is refreshing and the functions are simple. It's very convenient to use and very user-friendly. The design is still very simple~~~

July 8, 2024
Unprompted review
Show reviews in all languages. (215 reviews)

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