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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting the staff's helpfulness, friendliness, and quick response times. Many people appreciate the efficient service and the speed with which their issues are resolved, often praising the team for their clear communication and willingness to assist. However, some customers have experienced issues with the delivery service, including lost packages, delayed tracking updates, and extended waiting periods for parcels to leave China or clear customs. A few other people also felt that the customer service was unresponsive or unhelpful in resolving these shipping problems, with some mentioning long waits for replies or a lack of accountability.

What people talk about most

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the support team's... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the warehouse and... See more

Service

Users describe positive interactions with service. Many customers praise the great service, good... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers praise the fast shipping times,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient replies from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 5 out of 5 stars

Since Pandabuy was raided, I've been using Allchinabuy as an alternative, and I'm very satisfied! The shipping costs are cheaper than those of other large agents, and the customer support is very prom... See more

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Rated 5 out of 5 stars

Done 2 Hauls with ACB and its amazing yes there is shipping fee and other small stuff but thats to be expected, people who rate this 1 star don't know how agents work.


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

215 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

All positive feedbacks here are NOTHING…

All positive feedbacks here are NOTHING BUT an ABSOLUTE AND COMPLETE BS !! LIES !! Allchinabuy is nothing but a SCAM . You buy an item for $35 and keep paying for EVERY STEP .. fees , fees , FEES , FEES , packing , repacking , taking a photo , RETAKING a detailed photo , shipping, shipping to storage , $67.19 to USA , then another shipping cost $14.50 to your home . Avoid at ANY cost

March 13, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We sincerely apologize for any misunderstandings you may have regarding AllChinaBuy. We take your issue very seriously. Please try contacting care@allchinabuy.com, and our customer service team will prioritize addressing your concern.

Rated 5 out of 5 stars

I have tried many other agents ACB is best!

I have tried many other agents, however AllChinaBuy is the best. I have found with ACB the shipping is significantly cheaper, the QC process is much more personalised, the staff are friendly, and all the items are delivered much quicker.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Scam...

We order baggy jean short cost like $13. Even after a month didn't receive. When I contacted on allchinabuy.com under my order using online chat. They said it is in a warehouse in California and you must like $20 to have delivered in oregon Portland. WHAT A SCAM!!!!
i called my credit card company Capitalone and have transaction canceled. After 3 days later,
I try to login to allchinabuy website. THEY BLOCKED MY ACCOUNT!!

February 7, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We sincerely apologize for any misunderstandings you may have regarding AllChinaBuy. We take your issue very seriously. Please try contacting care@allchinabuy.com, and our customer service team will prioritize addressing your concern.

Rated 1 out of 5 stars

Horrible experience i think they are exit scamming

Horrible experience,
first i order a item and they take like 3 days to order it and i have to wait 1 week before being able to urge the seller.
And even after i urge the seller it seems like it does nothing while on other agents the urging always works and when it finnaly reaches the warehouse they take like 2 days to take the QC and it is so bad
and when i want to order a custom QC they take another 3 days and then i see a big flaw but cant return anymore because for some reason only 5 day return so now i have items that are bad in my warehouse.
Also i saw some screenshots of mod Yuri saying they are exit scamming idk if it is true but it is a ACB worker saying it so i withdraw all my money i also saw people talking about how they are not getting refunds

March 8, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We apologize that we are sometimes unable to control the actions of sellers. Regarding Yuri's issue, we have conducted a thorough investigation and found that Yuri's comment is false and misleading, so please do not believe it. If you encounter any other issues, please feel free to contact us via email at care@allchinabuy.com.

Rated 1 out of 5 stars

I wanted to ship a 5 kg haul and the…

I wanted to ship a 5 kg haul and the first issue was that I was forced to put my adress in englisch but I live in germany. And then they wanted to deliver it and it got to germany but then It got sent back to allchina buy because of the englisch adress. So I paid for shipping and everything and now they refuse to pay for the shipping costs even tho it was their fault.

March 7, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

In international shipping, English is generally considered the default language. We apologize for the inconvenience as many logistics providers are unable to support non-English addresses. We truly value your concerns, and we encourage you to contact us at care@allchinabuy.com. Our customer service team will provide you with sincere assistance.

Rated 1 out of 5 stars

Did not ship or refund me

I got scammed for 4 orders i bought 4 items 1 wasn’t even shipped and they didn’t refund me to original payment method only to credit balance one I paid to get shipped out warehouse and did not even get shipped the other 2 i shipped out and bought and it says they cancelled my order because my account is locked and asking me for a screenshot of dispute with bank without offering me a refund. Honestly ridiculous lost around over £120

February 11, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Dear Customer, There seems to be some misunderstanding according to your text. Please contact our customer service team as soon as possible at care@allchinabuy.com. Our team will assist you promptly to resolve the issue you are facing.

Rated 1 out of 5 stars

they are exit scamming

they are exit scamming

yuri mod say she hate people of collor and that they are exit scam i saw it on the discord this is why i cant get refund on my balance

March 1, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

ACBuy has conducted a thorough investigation and reviewed all the messages regarding Yuri, and we have not found any inappropriate remarks. This comment is false and misleading, so please do not believe it. If you encounter any other issues, please feel free to contact us via email at care@allchinabuy.com.

Rated 1 out of 5 stars

HORRIBLE PAYMENT AND SUPPORT

Why my payment not workings many times and when it finnaly working I ship out and then my agent say my haul is 8kg (after over estimate is gone) while it is 6kg according to DHL???? AND WHEN I CONTACT SUPPORT THEY IGNORE ME never gonging to use this again I miss PANDABUY

February 28, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Dear customer, different routes are charged based on both volumetric weight and actual weight. If there is any delay in the response, please try contacting care@allchinabuy.com. Our customer service team will prioritize addressing your issue.

Rated 1 out of 5 stars

Disaster

AllChinaBuy is the kind of website that lures you in with seemingly great deals, only to trap you in a frustrating, time-wasting, money-losing ordeal. From misleading product listings to an abysmal payment system and nonexistent customer support, this site is a disaster from start to finish.

A Website Designed to Confuse You:
The user experience is beyond terrible. The search function barely works, product descriptions are vague and often inaccurate, and the photos frequently don’t match what you actually receive. It’s almost as if they intentionally want to keep you guessing about what you’re actually buying.

Payment System Red Flags 🚩:

Instead of using a trusted payment processor, AllChinaBuy forces you to use a service so unreliable it feels like a scam within a scam. Why don’t they use PayPal or credit card processors like every other legit business? Because OnerWay offers zero buyer protection. If your order gets messed up (which is likely), good luck getting your money back.

Shipping: A Game of Patience and Luck

Ordering from AllChinaBuy is like throwing a package into the void and hoping it finds its way to you. The shipping estimates are wildly inaccurate, tracking is often nonexistent, and customer support refuses to help if your item is lost. Some items arrive weeks or months late, and others just never show up at all.

Returns and Refunds: A Lost Cause

If you’re unlucky enough to receive a defective or incorrect item (which happens a lot), don’t expect a smooth refund process. They make it as difficult as possible to get your money back, often stalling with vague responses until you just give up. Their solution? An apology or maybe a coupon. Because obviously, after getting scammed once, you’d want to shop there again… right?

Customer Support: Does It Even Exist?

Reaching customer service is an exercise in futility. Their replies are robotic, vague, and do absolutely nothing to help. If you get a response at all, it’s usually a copy-pasted excuse, not an actual solution. They refuse to take responsibility for any issues, leaving customers completely stranded.

Avoid at all costs:

AllChinaBuy is not a trustworthy retailer. Between the sketchy payment system, unreliable shipping, misleading listings, and nonexistent customer service, shopping here is just not worth the risk. There are plenty of reputable alternatives out there—don’t waste your time or money on this scam of a website.

February 27, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We sincerely apologize for any misunderstandings you may have regarding AllChinaBuy. We take your issue very seriously. Please try contacting care@allchinabuy.com, and our customer service team will prioritize addressing your concern.

Rated 1 out of 5 stars

Ts made me feel gay and i like it

January 27, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Please feel free to contact us at care@allchinabuy.com if you have any other problems. Our customer service team will prioritize addressing your concern.

Rated 1 out of 5 stars

nor item neither refund received

nor item neither refund received. stay away from that scammers

February 25, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We take your issue very seriously. Please try contacting care@allchinabuy.com. Our customer service team will prioritize addressing your concern.

Rated 5 out of 5 stars

great team

great team, great support.

they have helped me even recover some expired copons, definately gonna use agin.

Just ordered for 800 euros.

February 22, 2025
Unprompted review
Rated 4 out of 5 stars

My Stussy t-shirty was really good

My Stussy t-shirty was really good. Arrived a lot faster that I expected. A wee bit tricky navigating their websites but I got there in the end.

February 20, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Please feel free to contact our online customer service If you have any questions during your shopping, . They will provide you with the best assistance. Thank you for your support of AllChinaBuy.

Rated 1 out of 5 stars

BAD DISCORD MODERATION AND COMMUNITY

The mods (Yuri) of their discord server muted me for 24h for saying sybau. nothing happened to the 200 others saying it. I confronted them about it and their community started flaming me. so I fought back and they perma banned me from their discord, worst agent for sure. hope they get raided😡

Reply: Im not gonna do all that, just Unban my account and i will change my review to 3 stars😐

Reply 2: Nah imma just switch agents, bye lol💔

February 20, 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

We highly value your feelings and experience. Please send an email to discord@allchinabuy.com to request an unban. Our professional team looks forward to your email.

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